name on certification still unchanged

[Yaxinguo]

i have changed my name in profile by following the instructions since I found that my name on cert is incorrect，i changed name from Ngasan Kwok into Yaxin Guo，but two weeks past，now my name on cert is still unchanged，i sincerely looking for help，thank you.name in profile has changed alreadyname on cert is still incorrect

[APernell]

Hello @Yaxinguo ,

Thank you so much for reaching out. I was taking a look and it looks like it has updated. I would recommend opening the certificate again.

Always, 

Anissa

[Yaxinguo]

i've opened again, it is still unchanged, can you check it again, or can you just tell me how to find the updated version. thank you. @APernell 

[APernell]

@Yaxinguo if you follow the dirctions here you will be able to see the new certificate. 

Always,

Anissa