HubSpot Academy Support

Yaxinguo
Member

name on certification still unchanged

i have changed my name in profile by following the instructions since I found that my name on cert is incorrect,i changed name from Ngasan Kwok into Yaxin Guo,but two weeks past,now my name on cert is still unchanged,i sincerely looking for help,thank you.name in profile has changed alreadyname in profile has changed alreadyname on cert is still incorrectname on cert is still incorrect

0 Upvotes
APernell
HubSpot Moderator
HubSpot Moderator

name on certification still unchanged

Hello @Yaxinguo ,

 

Thank you so much for reaching out. I was taking a look and it looks like it has updated. I would recommend opening the certificate again.

 

Always, 

Anissa
Screen Shot 2022-05-11 at 1.09.44 PM.png

0 Upvotes
Yaxinguo
Member

name on certification still unchanged

i've opened again, it is still unchanged, can you check it again, or can you just tell me how to find the updated version. thank you. @APernell 

未命名.jpg

APernell
HubSpot Moderator
HubSpot Moderator

name on certification still unchanged

@Yaxinguo if you follow the dirctions here you will be able to see the new certificate. 

 

Always,

Anissa

0 Upvotes