help with certification


Hii everyone, I hope someone here will be able to help me out. I had completed social media marketing certification but  I am facing an issue with the exam. The exam is not loading at all. when I first click on take exam it showed that  I had failed the exam but the issue here is that the questions never loaded and after trying to retake the exam I am still not able to take the actual exam as it's not loading at all.


Does someone here know what the issue is here?

I am uploading screenshots for reference. 

Screenshot (32).pngScreenshot (33).pngScreenshot (37).png

This appeared without me taking an exam.

Thanks in advance.


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