can't take the SEO course test

[Azadeh]

Hi

I passed the SEO course previously and now I want to take its quiz but at first, when I want to start I give this error

"So close.

You didn't make the grade this time.

Your score was 0/60. The required score to pass is 45/60.

Retake the exam
You must wait 12 hours between attempts."

I try it two times and give the same error, could you please help me with how can I take SEO course exam?

[APernell]

Hello @Azadeh ,

Thank you for reaching out to the academy community page! I'm happy to help out with this.

Can you try a few 

troubleshooting steps:

1. First, make sure your browser is up to date with the latest version - sometimes a software update can resolve odd behavior issues.

2. Try logging into your portal in your browser's incognito or private browsing mode. This will rule out any potential caching issues. https://knowledge.hubspot.com/website-pages/clear-your-browser-cache 

If it ends up being a browser cache issue, here are some instructions on how to clear your cache: 

3. If the problem persists, try logging into your portal using a different browser. This will tell us if the issue is related to any settings or add-ons in your current browser. If you don't have another browser currently installed on your computer, you can download one here: https://browsehappy.com

4. If that fails, try logging in from a different computer to rule out any settings on your current computer.

5. If that fails, try connecting to a different network - some networks have their own security settings and firewalls that will hamper the performance of certain websites.

Thank you!

Anissa

[Azadeh]

Hello, dear Anissa

I tried everything you said but still got the same error
Please give me more guidance so that I can take the course exam and get the certificate

Thank you!

[Azadeh]

Hello, dear Anissa

thanks for your answer

I will try what you said and hope one of them works and I can take the test.