If it ends up being a browser cache issue, here are some instructions on how to clear your cache:
3. If the problem persists, try logging into your portal using a different browser. This will tell us if the issue is related to any settings or add-ons in your current browser. If you don't have another browser currently installed on your computer, you can download one here: https://browsehappy.com
4. If that fails, try logging in from a different computer to rule out any settings on your current computer.
5. If that fails, try connecting to a different network - some networks have their own security settings and firewalls that will hamper the performance of certain websites.