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HubSpot Academy Support

Rechercher HubSpot Academy Support pour des solutions ou poser une question

BérangèreL le Février 21, 2025

Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team

Hi all, We're aware of a problem preventing some users from downloading their certificates. We are sorry for the inconvenience. To be able to troubleshoot it, we'll need more information. Can you please follow these steps so that we can see Lire la suite

Répondre Announcement

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32 Réponses

LCarolan2

Participant

Juin 19, 2025 07:39

Same issue , same course.

FilizKoc le Juin 20, 2025

Title: Issues with HubSpot Academy Exam – Incorrect Errors and Question Count

Hello HubSpot Community, I am experiencing a problem with the HubSpot Academy exam. The system repeatedly shows errors on questions I have answered correctly. Additionally, it tells me that I haven’t completed 10 questions, even though I answered a Lire la suite

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0 Réponse

DMartin27 le Juin 19, 2025

Certification not appearing

Hi, I finished my HubSpot Inbound certification today and at the stage where it says, "Hang tight, preparing your certificate," I got kicked out with an error message. Now, the certificate is not appearing on my profile and I can't access it any Lire la suite

Répondre Inbound Certification

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4 Réponses

DMartin27

Membre

Juin 20, 2025 18:21

That worked - something is glitching in the system, as i had already viewed all that content and taken the quizzes. I imagine the others who posted a...Lire la suite

LMeola le Juin 19, 2025

Certificate not loading

Completed the SEO certificate but for some reason, it's not loading.

Répondre Announcement

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1 Réponse

kennedyp

Gestionnaire de communauté

Juin 20, 2025 17:51

Hey @LMeola ! I recommend trying to log into the Academy from a desktop browser to see if that resolves it!

RViju le Juin 19, 2025

Missing Certificate

Hi HubSpot Community, I recently completed the Inbound Marketing course, including the final exam in full, and scored 47/60. I even received an email confirmation immediately after completing the test. However, when I log in to my HubSpot Academy p Lire la suite

Répondre Inbound Certification

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1 Réponse

kennedyp

Gestionnaire de communauté

Juin 20, 2025 17:38

Hi @RViju ! On the backend, I see you have a few videos and quizzes that are not completed in that course : What is the buyer's journey? ...Lire la suite

AndrewBradley le Juin 19, 2025

Didn’t Receive Inbound Certification After Passing Exam

Hi HubSpot Academy Support Team, I recently completed the Inbound Certification exam and scored 53 out of 60 , which should qualify me for certification. However, I haven’t received the certification yet and I believe there may have been a te Lire la suite

Répondre Inbound Certification

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1 Réponse

kennedyp

Gestionnaire de communauté

Juin 20, 2025 17:42

Hey @AndrewBradley ! On the backend, I can see you have yet to watch the video titled: What are the fundamentals of an inbound business? Le...Lire la suite

JWisk le Juin 18, 2025

Page not found - "Get Marketing Hub Professional"

I've completed the entire course and exam for the Contextual Marketing certificate except for the Smart Text practical exercise. It is prompting me to upgrade to a Marketing Hub Professional account, but when I click the link to go there it says the Lire la suite

Répondre Contextual Marketing

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1 Réponse

kennedyp

Gestionnaire de communauté

Juin 20, 2025 16:42

Hey @JWisk ! On the backend, it looks like you were able to complete that exercise and your certificate has been awarded-- are you still having tr...Lire la suite

ASchwarze le Juin 18, 2025

SEO Certification Course

I was nearing the end of the SEO certification course and I logged in today to continue with it and I can't find anything. I can't find the course and it says I've only watched the first video. I've put a lot of time into this course and I'd really Lire la suite

Répondre Content Marketing

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1 Réponse

kennedyp

Gestionnaire de communauté

Juin 20, 2025 16:43

Hi @ASchwarze ! Try accessing this direct link through an incognito/private browser window: https://academy.hubspot.com/courses/seo-training

EHiggins le Juin 18, 2025

SEO Training Progress Gone

I started the SEO Certification Course last week. Now, it only shows the completion check marks for one section. How can I regain and save my progress? It does not even give me the option to take the exam.

Répondre Inbound Certification

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1 Réponse

kennedyp

Gestionnaire de communauté

Juin 20, 2025 15:25

Hi @EHiggins ! From what I understand, you completed more of the course, but your progress wasn't saved. I recommend reloading the course in an in...Lire la suite

SFrazier0 le Juin 18, 2025

SEO Training Progress Gone

I started the SEO Certification Course on June 11 and finished the first three sections. Now, it only shows the completion check marks for one section (the welcome part). How can I regain and save my progress?

Répondre Academy

0 Mention J'aime

1 Réponse

ASchwarze

Membre

Juin 18, 2025 17:03

I'm having exactly the same problem. I can't even find the course anymore and I'm not sure what to do.

MWiley70 le Juin 18, 2025

Certificate and course no longer showing up.

Hello. I just completed the SEO Marketing course and passed the exam about 20 minutes ago, but my certificate is not loading. In fact, the entire course has dissapeared entirley from my dashboard and your website. I have had several issues with me n Lire la suite

Répondre Academy

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0 Réponse

Résolues

Teja3 le Juin 18, 2025

SEO COURSE

HELLO , I AM ENROLLED ON THE SEO CERTIFICATION COURSE, I WAS TAKING UNTIL YESTERDAY, BUT TODAY IN ORDER TO CONTINUE . I WAS NOT ABLE TO FIND IT. NOW I WANT TO TAKE THE EXAM. PLEASE KINDLY REOPEN THE COURSE. THANKS IN ADVANCE

Répondre Content Marketing

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5 Réponses

Solution Acceptée

kennedyp

Gestionnaire de communauté

Juin 20, 2025 15:11

Hi all! Thank you for posting and reporting your issues. Does this direct link to the course work? SEO Certification Course

AlbertoRiv le Juin 18, 2025

SEO Course

Hello, please I am errolled on the SEO Certification course, I was taking until yesterday, but today in order the continue I was not able to find it. Plase kindly reopen it so I can finish it. Thank you in advance.

Répondre Content Marketing

0 Mention J'aime

1 Réponse

kennedyp

Gestionnaire de communauté

Juin 20, 2025 15:12

Hi @AlbertoRiv ! Try this direct link: https://academy.hubspot.com/courses/seo-training