HubSpot Academy Support

Search HubSpot Academy Support for solutions or ask a question
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Filter by
  • All labels
  • Agency Partner
  • Announcement
  • Content Marketing
  • Contextual Marketing
  • Email Marketing
  • Growth Driven Design
  • HubSpot Design
  • Inbound Certification
  • Inbound Sales
  • Sales Software
Sort by
Most Recent
  • Most Recent
  • Most Upvoted
State
All
  • All
  • Solved
  • Unsolved
  • No Replies Yet
BérangèreL on February 21, 2025
Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team
Hi all, We're aware of a problem preventing some users from downloading their certificates. We are sorry for the inconvenience. To be able to troubleshoot it, we'll need more information. Can you please follow these steps so that we can see read more
Reply Announcement
11 upvotes
39 Replies
NWolfe4
Member
June 27, 2025 13:31
I passed my SEO examp and was sent an email notification. But when I check my profile it doesn't show the certification or even completion of the cou...read more
PMann16 on July 08, 2025
Unable to access practical exercise
Hi there, I've invested hours into getting this far and I'm nearly finished with the certification course that I'm taking, but the problem is, one of the practical exercises requires me to 'Create a Workflow in HubSpot' to get the certificate. I read more
Reply Email Marketing Inbound Certification
0 upvote
0 Reply
Solved
doverwatch on July 07, 2025
What is the best way to organize automatic mailing for new leads from a form on the website in HubSp
If you want, I can make a more technical or, on the contrary, a more basic version, for a specific section: CRM, Marketing, Workflows, etc.
Reply Content Marketing
0 upvote
1 Reply
Accepted solution
TomM2
Thought Leader | Platinum Partner
July 07, 2025 11:56
Hey @doverwatch this all depends on your business use case. How often do you think someone who reaches out to you would like to be contacted? It...read more
Solved
MdHasanJobair on July 07, 2025
Regain My Certificate Account
I was out of network for some time. My previous account and certifications have been removed. But I badly need the certifications. How can I do this?
Reply Inbound Certification
0 upvote
1 Reply
Accepted solution
TomM2
Thought Leader | Platinum Partner
July 07, 2025 06:38
HEy @MdHasanJobair if your account was deleted any associated certs will have been deleted too. You will need to take the courses again, if you are...read more
GNaik on July 06, 2025
no certificate
i just completed my ai for marketers course but i did not receive my certificate yet. even though i had confirmed with hubbot and it said this course provides certificate at the end once you complete it. i checked my emails as well but still i haven read more
Reply Inbound Certification
0 upvote
1 Reply
Victor_Becerra
Community Manager
July 07, 2025 15:10
Hi @GNaik , Thanks for reaching out to the Community! To help you get your certificate, please send an email to academybootcamps@hubspot.co...read more
DRobinson85 on July 05, 2025
HubSpot Sales Software certificate
Hi Everyone! I'm doing the HubSpot Sales Software course and I have already completed everything, even took the final exam, however, I'm not able to get the certificate because my "Create a Deal" exercise hasn't been graded. It has been more t read more
Reply Sales Software
0 upvote
0 Reply
RayRasul on July 04, 2025
Service Hub Software Certification - Not able to complete exercises
Hi Support/Team, I recently passed the Service Hub Software Certification exam, but I'm currently unable to access my certification because there are two exercises I still need to complete. Unfortunately, these exercises require access to paid feat read more
Reply Inbound Certification
0 upvote
3 Replies
Victor_Becerra
Community Manager
July 04, 2025 13:29
Hi @RayRasul , You're very welcome! I completely understand your desire for a "playground" or "developer" account for those exercises. That's exce...read more
alexa1991 on July 02, 2025
cannot get the certification
Hi there, I passed the HubSpot Marketing Software exam; however, I cannot get rid of the alert that's telling me to "Create an Email in HubSpot" in order to receive the certificate. I've already completed this practical exercise multiple times read more
Reply Inbound Certification
0 upvote
1 Reply
DSharma02
Top Contributor | Gold Partner
July 03, 2025 01:52
Hi @alexa1991 , never faced this issue personally but try clearing your browser cache or use an incognito window to refresh your certification page...read more
JKakasuleff on June 28, 2025
Transfer certificates from an account I no longer have access to
Hello - I have a few certifications that I earned while in a previous role that I no longer have access to but need proof that I earned them. They include Email Marketing and Social Media Marketing I and II. My old email was jennifer.kakasuleff read more
Reply Email Marketing
0 upvote
3 Replies
Jaycee_Lewis
Community Manager
June 30, 2025 15:16
My team, the Community Managers, can help. Here's the link to the form . What you need before submitting is make sure: both accounts are as...read more
Jofelix on June 28, 2025
My SEO Certification Is Missing
My SEO certification is missing how do I fix this issue ? The download button cannot be pressed as well.
Reply Content Marketing
0 upvote
0 Reply
APerra on June 28, 2025
Repeated typo in SEO video
Hi guys, I am bringing to your attention a repeated typo in the captions of a video in the SEO course. Under the "Keyword research for SEO" chapter, in the "How to do keyword research" section. At the 8:34 minute mark, Rachel Sheldon says, "W read more
Reply Content Marketing
0 upvote
0 Reply
ESvensson3 on June 27, 2025
Inbound certificate wrong last name + can not connect to Upwork
Hi, I did the inbound course, i have 2 questions: 1: It says the last name is N/A, but I had not updated my last name in the profile which I now have. The certificate is still last name n/a however, how can i update so its my full real name? read more
Reply Inbound Certification
0 upvote
1 Reply
ESvensson3
Member
June 28, 2025 02:15
Hi again - Last name is now updated so its correct Now only problem I have is to somehow import certificate into Upwork, which doesnt seem possible? ...read more
TWatkins7 on June 26, 2025
Certification Badge Not Generated Despite Passing HubSpot CMS for Developers II
Hello, I recently completed the HubSpot CMS for Developers II: Best Practices certification. I passed the exam on June 10th and received an email confirming that I passed the practical exercises on June 19th. However, my certification badge has n read more
Reply HubSpot Design
0 upvote
0 Reply
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Looking to start a conversation or ask a question?

Create a post

Sign up for the Community Newsletter

Receive Community updates and events in your inbox every Monday morning.

Featured Content

Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team