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BérangèreL on February 21, 2025
Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team
Hi all, We're aware of a problem preventing some users from downloading their certificates. We are sorry for the inconvenience. To be able to troubleshoot it, we'll need more information. Can you please follow these steps so that we can see read more
Reply Announcement
11 upvotes
47 Replies
BérangèreL
Community Manager
March 05, 2026 10:17
Hi @Mna110 and thanks for reaching out to the HubSpot Community! Did you try the steps outlined on this article " How do I change the name displ...read more
Rafay on March 06, 2026
Need to Change Name on Certificate
Hey, So my name on my certificate is Rafay n/a but i want it changed to Abdul Rafay. i did all the steps which other forums said but its still not updating, can someone from support please update this. thanks
Reply Inbound Certification
0 upvote
1 Reply
chris-profitpad
Contributor | Platinum Partner
March 07, 2026 19:48
Hey there, what certificate are you referring to? A screenshot would be super helpful. Does this post answer your question?
graywatson on March 06, 2026
Video captions only showing partial lines in multiple Academy lessons
I’m experiencing an issue with the video captions across multiple lessons in the Digital Marketing course. Issue: The closed captions are only showing the first part of each line, and the rest of the sentence is cut off or missing. This happens c read more
Reply Inbound Certification
0 upvote
1 Reply
STierney
Community Manager
March 06, 2026 16:18
Hey @graywatson ! Thanks for posting in the Community! I'd like to tag in one of our Academy experts, @APernell , to see if we have any updat...read more
BMasood on March 05, 2026
Missing "Add to Upwork" button in Inbound Certification
Hi HubSpot Academy Support, I'm Bilal Masood. My Inbound Certification has no "Add to Upwork" button on the certification page. Upwork requires clicking that button for official verification, but it's missing. Can you please tell me: Why is t read more
Reply Inbound Certification
0 upvote
1 Reply
SamTassey
Community Manager
March 06, 2026 10:50
Hi @BMasood , Welcome to the Community! Currently, the direct integration between Upwork and HubSpot Academy is unavailable. Our te...read more
brunomotta26 on March 05, 2026
Cetification
Hi HubSpot, I hope you’re doing well. I submitted my practicum for the HubSpot CMS for Developers II: Best Practices: It is about two weeks too be completed, But I didn't receive grades on practicum Could you please confirm the progres read more
Reply Content Marketing
0 upvote
0 Reply
Solved
JByler1 on March 04, 2026
Certification Transfer
Hi I'm trying to transfer my certifications from my previous email address ( redacted ) to my new account ( redacted ). The website says that it was successful and that I would receive aconfirmation email, but have not. I have tried this multiple t read more
Reply Inbound Certification
0 upvote
4 Replies
Accepted solution
JByler1
Member
March 05, 2026 09:08
I confirmed that they have transferred, thank you Shane! I appreciate you editing the post for privacy purposes as well, thank you again!
VNdubane on March 03, 2026
Academy Practice Portal
Hi Academy Support Team, I am writing because I mistakenly deleted my HubSpot Academy Practice Mode account and I am unable to re-provision a new one through my course dashboard. I have already tried navigating to the "Practical Exercise" lesson read more
Reply Inbound Certification
0 upvote
0 Reply
AArce6 on February 24, 2026
Ayuda con certificaciones
Hola, Obtuve varias certificaciones de HubSpot Academy con una cuenta antigua de correo que ya no está activa y a la que no tengo acceso. Datos de la cuenta antigua: Correo antiguo: aarce@nautadigital.com Datos de mi cuenta actual: Correo ac read more
Reply Inbound Certification
0 upvote
0 Reply
AngelMM on February 24, 2026
Ejercicio de la Academia HubSpot:Crea un lead en HubSpot
Buenas tardes a todos. No me permite realizar el ejercicio porque no aparece la pestaña Leads en espacio de trabajo. No puedo crear un Lead, definitivamente. Sabéis si es imprescindible para obtener la certificación? hasta he activado el trial y n read more
Reply Sales Software
0 upvote
0 Reply
Solved
MCrouf8 on February 24, 2026
Request to Transfer Certifications to New Personal Account
Hello HubSpot Support Team, I am writing to request your help transferring my HubSpot certifications from my old company account to my new personal account. Unfortunately, I no longer have access to my previous company email address, I would lik read more
Reply Agency Partner
0 upvote
1 Reply
Accepted solution
BérangèreL
Community Manager
February 24, 2026 08:18
Hey @MCrouf8 and welcome, it's a pleasure to have you here! Great question, thanks for asking the HubSpot Community! Here is an article " Trans...read more
IAnifowose on February 23, 2026
Creative Process
How I Build My LinkedIn Content I’m currently taking the HubSpot Content Marketing course, and it’s made me realise that my creative process is less about "inspiration" and more about Observation, Capture, and Refine. Here is the breakdown of ho read more
Reply Content Marketing
0 upvote
1 Reply
chighsmith
Community Manager
February 23, 2026 15:00
Hi @IAnifowose , Thank you for sharing your process! I really appreciate your practical approach and focus on authenticity in your LinkedIn con...read more
Solved
sotrosinfotech on February 22, 2026
Inbound Certification completed but “Create profile” still disabled on Solutions Directory
Portal ID: 245294788 On the Solutions Directory Profile page, Step 1 “Complete INBOUND Certification course” is done. I passed the Inbound exam with a score of 60/60 and have an active Inbound Certified certificate. However, Step 2 “Build read more
Reply Inbound Certification
0 upvote
2 Replies
Accepted solution
APernell
HubSpot Moderator
February 23, 2026 15:56
Hello @sotrosinfotech , I just DM you the link to the page! Thank you! The Academy team
Solved
xxByBird on February 20, 2026
Erro no exercicio "Filtrar Contatos" Sales hub hubspot
Olá pessoal! Estou com um problema técnico no último exercício que falta para minha certificação. É o exercicio de filtrar contatos, Já realizei todos os passos apliquei os filtros (Cargo contém "Gerente, ceo"), clonei a visualização e salvei com o read more
Reply Sales Software
0 upvote
6 Replies
Accepted solution
xxByBird
Member
March 04, 2026 11:58
Eu não tenho dúvidas ou dificuldade no exercicío de fitrar contatos, o meu problema é que não importa qual filtro eu coloque seja filtrar por cargo o...read more
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Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team