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BérangèreL on Fevereiro 21, 2025

Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team

Hi all, We're aware of a problem preventing some users from downloading their certificates. We are sorry for the inconvenience. To be able to troubleshoot it, we'll need more information. Can you please follow these steps so that we can see Leia mais

Responder Announcement

11 avaliações positivas

42 Respostas

YA25

Membro | Parceiro Platinum

Setembro 15, 2025 01:37

Certificate Not Downloading After Exam Completion I recently completed the Service Hub Software Certification and passed the exam. However, when I...Leia mais

KoutaNakai on Janeiro 15, 2026

Is it possible for Japanese to get HubSpot certification in an English speaking country?

Thank you for your hard work. I am Japanese, but is it possible for me to get HubSpot certification in an English speaking country? English version has over 30 qualifications, but Japanese version only has about 10. I hope Japanese users can Leia mais

Responder

0 avaliações positivas

1 Respostas

BérangèreL

Gerente da Comunidade

Janeiro 15, 2026 05:16

Hi @KoutaNakai and thank you for your question! Yes, Japanese users can take any English-language HubSpot certifications , regardless of locati...Leia mais

Solucionado

Davidmilo on Janeiro 14, 2026

How can I update my name on my certification in HubSpot?

I'm David Milo and recently finished the inbound sales certificate. but even after updating the names on my profile, the certificate still shows the same old incorrect names and I don't know what to do because I need the certificate to apply somewhe Leia mais

Responder Free

0 avaliações positivas

1 Respostas

Solução Aceita

karstenkoehler

Membro do Hall da Fama | Parceiro

Janeiro 15, 2026 00:02

Hi @Davidmilo , The steps required to regenerate a certificate with a new name are outlined here: https://knowledge.hubspot.com/help-and-reso...Leia mais

EGold64 on Janeiro 14, 2026

CMS for Developers II Practicum asks for unavailable content

Hello, I am trying to finish the CMS for Developers II: Best Practices certification course and am stuck on the Practicum. The instructions say: " This practicum is an extension of the original CMS for Developers practicum. You should use your origi Leia mais

Responder Content Marketing HubSpot Design Inbound Certification Inbound Sales

0 avaliações positivas

2 Respostas

EGold64

Membro

Janeiro 15, 2026 08:33

Thank you for that and I look forward to hearing back. In my own honest opinion, I don't see what value the practicum adds. It eats up HubSpot ...Leia mais

dariofgg on Janeiro 14, 2026

Inquiry About Access to Training Courses

Hello HubSpot. I've been tasked to receive training in the following courses: HubSpot Solutions Partner HubSpot Implementation for Partners CRM Data Migration Cert Solutions Architecture Foundations HubSpot Architecture 1: Data Models & A Leia mais

Responder Agency Partner

0 avaliações positivas

1 Respostas

STierney

Gerente da Comunidade

Janeiro 14, 2026 19:54

Hey @dariofgg - thanks for posting in the Community! To clarify, are you able to confirm that other users were able to complete the same trainin...Leia mais

MartyBenson23 on Janeiro 14, 2026

Practical Exercises with Limited Data and Hubs

Hello community, I was an operations manager in my last role at a finance company and worked with a consultant on our HubSpot build out prior to being laid off. I really fell in love with the functionality and reporting that HubSpot has so I Leia mais

Responder Inbound Certification

0 avaliações positivas

2 Respostas

MartyBenson23

Membro

Janeiro 15, 2026 07:25

Thanks, @STierney ! It looks like HubSpot has accounted for the CJA only being part of the MHE package because when I logged into my academy po...Leia mais

JB042724 on Janeiro 13, 2026

Email Certification - no "Share Link"--only a Download option

Q: Why is there not a share link for my active Email Marketing Certification, while all the others have one? FYI, i t is completed; active from 051425 through 061326. There is only a download certificate option, unlike the other activ Leia mais

Responder Email Marketing

0 avaliações positivas

1 Respostas

BérangèreL

Gerente da Comunidade

Janeiro 14, 2026 03:02

Hey @JB042724 👋 Thanks so much for reaching out to the HubSpot Community! I wanted to share this helpful article with you: " View, share, ...Leia mais

Solucionado

Cazzalo on Janeiro 13, 2026

Can't send an email or make a phone call

I am pursuing the course named HubSpot Sales Hub Software, in the third module there are two exercises that I can't do: Make a phone call to a contact: Here I can't get a HubSpot phone number, there is always an warning message saying that I c Leia mais

Responder Inbound Certification

0 avaliações positivas

3 Respostas

Solução Aceita

tjones

Top colaborador(a) | Parceiro Platinum

Janeiro 13, 2026 16:27

Hey, I totally get where you're coming from. Those exercises can be a bit confusing, especially in a demo or training environment where not everythin...Leia mais

HsuMyatMon on Janeiro 07, 2026

How can I correct my name on a HubSpot Academy Certificate?

I am writing to kindly request a correction to the name displayed on my HubSpot Academy certificate. The spelling of my name on the certificate is incorrect. I have already updated my first and last name (Hsu Myat Mon) in my HubSpot profile settin Leia mais

Responder Inbound Certification

0 avaliações positivas

1 Respostas

BérangèreL

Gerente da Comunidade

Janeiro 08, 2026 04:50

Hi @HsuMyatMon and welcome, it's a pleasure to have you here 🧡 It's great to see that you already updated your profile settings with the correc...Leia mais

KNguyen77 on Janeiro 07, 2026

Correct Answers marked wrong

This is the list of questions and my answers from the Sales Hub Software exam that were marked wrong. I downloaded the questions from the exam breakdown. I don’t understand how all of these could be incorrect. True or false? All leads are manuall Leia mais

Responder Sales Software

0 avaliações positivas

3 Respostas

STierney

Gerente da Comunidade

Janeiro 08, 2026 18:21

Hey @KNguyen77 - thanks for this context! I've just send you a private message with some follow-up information. Shane, Senior Community Moderat...Leia mais

MRodriguesTre on Janeiro 05, 2026

Issue with create an email exercise

Hello! I am currently having an issue with the "Create an email at HubSpot" exercise in the Introduction tô HubSpot Marketing Software course. I have followed the steps outlined in the exercise and submited It multiple times without success. Des Leia mais

Responder Inbound Certification

0 avaliações positivas

0 Respostas

RNampeebwa on Janeiro 02, 2026

Unable to complete the Service Hub software practical exercise

How can I complete the practical exercises? I followed the instructions only to hit a wall. Can someone help please?

Responder HubSpot Design

0 avaliações positivas

4 Respostas

RNampeebwa

Membro

Janeiro 06, 2026 12:21

Thank you so much. I have finally completed the practical exercises.

Andre_Papistas on Janeiro 02, 2026

the subtitles are not synchronized with what the speaker is saying

At Huspot academy in the courses for certification for Email Marketing the subtitles are not synchronized with what the speaker is saying. What should I do??? Ι change the broswer from mozilla to Chrome but i have the same problem.

Responder Email Marketing

0 avaliações positivas

1 Respostas

APernell

Moderador da HubSpot

Janeiro 07, 2026 14:19

Hello @Andre_Papistas , Thank you for reaching out to the academy community board! I'm happy to help out with this. Thank you for letting us ...Leia mais

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Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team