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BérangèreL on February 21, 2025
Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team
Hi all, We're aware of a problem preventing some users from downloading their certificates. We are sorry for the inconvenience. To be able to troubleshoot it, we'll need more information. Can you please follow these steps so that we can see read more
Reply Announcement
11 upvotes
42 Replies
YA25
Member | Platinum Partner
September 15, 2025 01:37
Certificate Not Downloading After Exam Completion I recently completed the Service Hub Software Certification and passed the exam. However, when I...read more
HsuMyatMon on January 07, 2026
How can I correct my name on a HubSpot Academy Certificate?
I am writing to kindly request a correction to the name displayed on my HubSpot Academy certificate. The spelling of my name on the certificate is incorrect. I have already updated my first and last name (Hsu Myat Mon) in my HubSpot profile settin read more
Reply Inbound Certification
0 upvote
1 Reply
BérangèreL
Community Manager
January 08, 2026 04:50
Hi @HsuMyatMon and welcome, it's a pleasure to have you here 🧡 It's great to see that you already updated your profile settings with the correc...read more
KNguyen77 on January 07, 2026
Correct Answers marked wrong
This is the list of questions and my answers from the Sales Hub Software exam that were marked wrong. I downloaded the questions from the exam breakdown. I don’t understand how all of these could be incorrect. True or false? All leads are manuall read more
Reply Sales Software
0 upvote
3 Replies
STierney
Community Manager
January 08, 2026 18:21
Hey @KNguyen77 - thanks for this context! I've just send you a private message with some follow-up information. Shane, Senior Community Moderat...read more
MRodriguesTre on January 05, 2026
Issue with create an email exercise
Hello! I am currently having an issue with the "Create an email at HubSpot" exercise in the Introduction tô HubSpot Marketing Software course. I have followed the steps outlined in the exercise and submited It multiple times without success. Des read more
Reply Inbound Certification
0 upvote
0 Reply
RNampeebwa on January 02, 2026
Unable to complete the Service Hub software practical exercise
How can I complete the practical exercises? I followed the instructions only to hit a wall. Can someone help please?
Reply HubSpot Design
0 upvote
4 Replies
RNampeebwa
Member
January 06, 2026 12:21
Thank you so much. I have finally completed the practical exercises.
Andre_Papistas on January 02, 2026
the subtitles are not synchronized with what the speaker is saying
At Huspot academy in the courses for certification for Email Marketing the subtitles are not synchronized with what the speaker is saying. What should I do??? Ι change the broswer from mozilla to Chrome but i have the same problem.
Reply Email Marketing
0 upvote
1 Reply
APernell
HubSpot Moderator
January 07, 2026 14:19
Hello @Andre_Papistas , Thank you for reaching out to the academy community board! I'm happy to help out with this. Thank you for letting us ...read more
BAdaran on December 30, 2025
New to the email marketing study group
Hey everyone, I'm blessing, I'm an undergraduate, I'm here to learn and get my certification on email marketing
Reply Email Marketing
0 upvote
0 Reply
arun51188 on December 29, 2025
Exam seems to getting wrong answers
True or false: The "independent variable" in an A/B test is the control or the variation that remains unchange my asnwers if False , though i have tried different answers it still gives me the wrong answer how come ? not only these , even other que read more
Reply Inbound Certification
0 upvote
5 Replies
APernell
HubSpot Moderator
January 05, 2026 13:25
Hello @arun51188 , Do you mind sharing the full question and the course that the question is on so I can take a look? Thank you! T...read more
MGanca on December 25, 2025
Turkish Subtitles for SEO Course
Hello HubSpot Academy Team, I’m currently taking the SEO course in HubSpot Academy and I was wondering if Turkish subtitles will be added in the near future. Turkish captions would make it much easier for me (and many other Turkish speakers) to fo read more
Reply Content Marketing
1 upvote
1 Reply
TomM2
Thought Leader | Platinum Partner
January 06, 2026 10:07
This would be some great feedback for the academy team @CommunityTeam
SHäcker on December 23, 2025
Kein Zugriff auf die App
Hallo, leider habe ich keinen Zugriff auf die App und kann meinen Kurs "Content Hub-Software-Zertifizierung" leider nicht weiterführen, da ich in diesem Kapitel eine praktische Prüfung absolvieren soll: Was soll ich tun? Danke 🙂
Reply Content Marketing
0 upvote
1 Reply
SamTassey
Community Manager
December 23, 2025 16:02
Hallo @SHäcker , Vielen Dank für Ihren Beitrag in der Community! Ich sehe, dass Sie versuchen, Ihre Content Hub-Zertifizierung abzuschließe...read more
Solved
Amira99 on December 22, 2025
Please correct name on my Email Marketing Certification
Hi HubSpot Academy team, My Email Marketing Certification is showing the wrong name. It currently appears as “Ameera BM” , but it should be “Amira Benmabrouk” . Certification: Email Marketing Certification Current name on certificate: Ameera read more
Reply Email Marketing
0 upvote
1 Reply
Accepted solution
SamTassey
Community Manager
December 22, 2025 14:01
Hello @Amira99 , Welcome to the community! I see that you're looking to modify the name seen on your certification. I found a simi...read more
Solved
ThalesGodinho on December 19, 2025
Transfer certificates from old work email with no access
Hello Support Team, I happen to have old certificates from my old work email account that got deactivated. Tried to look for articles but hopefully, you all could help resolve it, thanks! Old email: thales.godinho@taxationmind.com.br New Email: t read more
Reply Inbound Certification
0 upvote
1 Reply
Accepted solution
APernell
HubSpot Moderator
December 19, 2025 16:02
Hello @ThalesGodinho , Thank you for reaching out to the academy support team! I'm happy to help out with this. I was able to successfully ...read more
SHäcker on December 17, 2025
Prüfung führt zu 404
Hallo, leider führt in der Hubspot Content Hub Zertifizierung die Prüfung "Blog-Beitrag erstellen" auf diese Seite: Leider kann die Prüfung so nicht gestartet werden, was die ganze Zertifizierung überflüssig macht.
Reply Content Marketing
0 upvote
1 Reply
SamTassey
Community Manager
December 17, 2025 14:04
Hallo @SHäcker ! Danke, dass du das in der Community angesprochen hast! Ich habe mich direkt an unser Academy-Team gewandt und dafür gesorg...read more
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Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team