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BérangèreL on February 21, 2025
Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team
Hi all, We're aware of a problem preventing some users from downloading their certificates. We are sorry for the inconvenience. To be able to troubleshoot it, we'll need more information. Can you please follow these steps so that we can see read more
Reply Announcement
11 upvotes
47 Replies
BérangèreL
Community Manager
March 05, 2026 10:17
Hi @Mna110 and thanks for reaching out to the HubSpot Community! Did you try the steps outlined on this article " How do I change the name displ...read more
jgottapu on March 09, 2026
Urgent: HubSpot Academy Certificates Not Updating After Name Change
Hi HubSpot Community, I need urgent assistance with my HubSpot Academy certifications. I recently updated my first and last name in my HubSpot profile, following all instructions on HubSpot Academy FAQ . Despite updating my profile and: Loggi read more
Reply Inbound Certification
0 upvote
1 Reply
SamTassey
Community Manager
March 10, 2026 09:17
Hi @jgottapu , Welcome to the Community! I'm happy to help out with this. Looking into your profile I see that your User Account is r...read more
Jupiterz on March 09, 2026
Inbound Certificate > Transcript Errors
Hello! I've just started the Inbound Certificate. I listen to the video while I also follow along with the transcript. So far I've encountered 2 issues with the transcript Understanding the Fundamentals of Inbound . Video 1, Page 2: The read more
Reply Inbound Certification
0 upvote
1 Reply
BérangèreL
Community Manager
March 10, 2026 07:59
Hi @Jupiterz and welcome, we are so glad you are here! Thanks so much for your valuable feedback, I'll pass it along internally! Have a wonderf...read more
xxByBird on March 09, 2026
Problemas com o exercício de Filtro Sales Hub
Esse é um novo post pois não resolveram meu problema ainda, vai completar 1 mês e não consigo pegar meu certificado do Sales Hub pq o exercício de filtro sempre dá erro, é o único exercíco que falta mas não consigo finalizar pq independente do filtr read more
Reply Sales Software
0 upvote
1 Reply
BérangèreL
Community Manager
March 10, 2026 07:44
Olá, @xxByBird , e obrigado por entrar em contato com a Comunidade HubSpot! Lamento saber que você ainda está tendo problemas com o exercício ...read more
SaeedAlsous on March 09, 2026
can't change my cetificate name
My HubSpot Academy certificate shows the wrong name even though I updated my account and Academy profile. Email: shoeboxjo.info@gmail.com Certification: [inbound sales ] Current name on certificate: “[shoebox n/a]” Correct name I want: read more
Reply Inbound Sales
0 upvote
1 Reply
APernell
HubSpot Moderator
March 09, 2026 17:52
Hello @SaeedAlsous , Thank you for reaching out to the academy support team! I'm happy to help out with this. I will take a look at this with...read more
Solved
Rafay on March 06, 2026
Need to Change Name on Certificate
Hey, So my name on my certificate is Rafay n/a but i want it changed to Abdul Rafay. i did all the steps which other forums said but its still not updating, can someone from support please update this. thanks
Reply Inbound Certification
0 upvote
1 Reply
Accepted solution
chris-profitpad
Contributor | Platinum Partner
March 07, 2026 19:48
Hey there, what certificate are you referring to? A screenshot would be super helpful. Does this post answer your question?
graywatson on March 06, 2026
Video captions only showing partial lines in multiple Academy lessons
I’m experiencing an issue with the video captions across multiple lessons in the Digital Marketing course. Issue: The closed captions are only showing the first part of each line, and the rest of the sentence is cut off or missing. This happens c read more
Reply Inbound Certification
0 upvote
2 Replies
APernell
HubSpot Moderator
March 09, 2026 14:00
Hello @graywatson , Do you mind sharing a video of the issue? Thank you! The Academy team
BMasood on March 05, 2026
Missing "Add to Upwork" button in Inbound Certification
Hi HubSpot Academy Support, I'm Bilal Masood. My Inbound Certification has no "Add to Upwork" button on the certification page. Upwork requires clicking that button for official verification, but it's missing. Can you please tell me: Why is t read more
Reply Inbound Certification
0 upvote
1 Reply
SamTassey
Community Manager
March 06, 2026 10:50
Hi @BMasood , Welcome to the Community! Currently, the direct integration between Upwork and HubSpot Academy is unavailable. Our te...read more
brunomotta26 on March 05, 2026
Cetification
Hi HubSpot, I hope you’re doing well. I submitted my practicum for the HubSpot CMS for Developers II: Best Practices: It is about two weeks too be completed, But I didn't receive grades on practicum Could you please confirm the progres read more
Reply Content Marketing
0 upvote
0 Reply
Solved
JByler1 on March 04, 2026
Certification Transfer
Hi I'm trying to transfer my certifications from my previous email address ( redacted ) to my new account ( redacted ). The website says that it was successful and that I would receive aconfirmation email, but have not. I have tried this multiple t read more
Reply Inbound Certification
0 upvote
4 Replies
Accepted solution
JByler1
Member
March 05, 2026 09:08
I confirmed that they have transferred, thank you Shane! I appreciate you editing the post for privacy purposes as well, thank you again!
VNdubane on March 03, 2026
Academy Practice Portal
Hi Academy Support Team, I am writing because I mistakenly deleted my HubSpot Academy Practice Mode account and I am unable to re-provision a new one through my course dashboard. I have already tried navigating to the "Practical Exercise" lesson read more
Reply Inbound Certification
0 upvote
0 Reply
AArce6 on February 24, 2026
Ayuda con certificaciones
Hola, Obtuve varias certificaciones de HubSpot Academy con una cuenta antigua de correo que ya no está activa y a la que no tengo acceso. Datos de la cuenta antigua: Correo antiguo: aarce@nautadigital.com Datos de mi cuenta actual: Correo ac read more
Reply Inbound Certification
0 upvote
0 Reply
AngelMM on February 24, 2026
Ejercicio de la Academia HubSpot:Crea un lead en HubSpot
Buenas tardes a todos. No me permite realizar el ejercicio porque no aparece la pestaña Leads en espacio de trabajo. No puedo crear un Lead, definitivamente. Sabéis si es imprescindible para obtener la certificación? hasta he activado el trial y n read more
Reply Sales Software
0 upvote
0 Reply
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Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team