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BérangèreL on February 21, 2025
Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team
Hi all, We're aware of a problem preventing some users from downloading their certificates. We are sorry for the inconvenience. To be able to troubleshoot it, we'll need more information. Can you please follow these steps so that we can see read more
Reply Announcement
11 upvotes
42 Replies
YA25
Member
September 15, 2025 01:37
Certificate Not Downloading After Exam Completion I recently completed the Service Hub Software Certification and passed the exam. However, when I...read more
JasBajenting on November 08, 2025
Support
This is a great community to be a part of?
Reply Inbound Sales
3 upvotes
0 Reply
RTEselio on November 07, 2025
HubSpot
Hello, I am currently exploring HubSpot and HubSpot Academy. The platform is very useful and the learning materials are well-organized and easy to understand. Thank you for providing such a helpful resource.
Reply Inbound Certification
0 upvote
2 Replies
Jaycee_Lewis
Community Manager
November 07, 2025 10:45
Hey @RTEselio 👋 Welcome to our community! We're so glad you are here. Make sure to check out our Community Learning Paths. We created them to ...read more
POpoku on November 07, 2025
Digital marketing enthusiast
Hello everyone am so excited to be here. I am starting out a new career path and am learning digital marketing here to boost my cv and skills. I hope to from you all.
Reply Email Marketing
0 upvote
1 Reply
chighsmith
Community Manager
November 07, 2025 10:39
Hi @POpoku , Welcome to the Community! It’s great to have you here. Starting a new career path is an exciting journey, and you’re definitely in...read more
AHoltz on November 06, 2025
Transfer certificates from old work email that is now deactivated to personal email
Hi team, Need some help here, my old work email has been deactivated in my old company's system so I cannot access it and do the regular transfer that the HS documentation states. How can I get these back? I have both my work and personal em read more
Reply Inbound Certification
0 upvote
1 Reply
STierney
Community Manager
November 06, 2025 14:50
Hi @AHoltz - thanks for posting in the Community! I've sent your a private message with next steps! Shane, Senior Community Moderator
Kenechrist on November 06, 2025
Digital marketing certificate lessons can't download,why?
Digital marketing certificate lessons can't download,why? Can the lessons be downloaded on my device?
Reply Content Marketing
0 upvote
1 Reply
APernell
HubSpot Moderator
November 06, 2025 17:57
Hello @Kenechrist , Thank you for reaching out to the academy community board! I'm happy to help out with this. The digital marketing c...read more
YOlamilekan on November 05, 2025
Making the file public in the HubSpot Content Marketing Academy course
Hello Hubspot Tean, Kindly make some of the files/template in our course (content marketing) public. I have requested access to the content/event audio, and another template for my practice for over a week and not gotten response or granted th read more
Reply Content Marketing
0 upvote
2 Replies
YOlamilekan
Member
November 08, 2025 09:27
Thank you BèrangéreL for acknowledging my message. I'd like something to be done about that, as I'm still yet to be granted access
Solved
aslam0 on November 05, 2025
Certificate name correction request
Hi HubSpot Academy Team, I recently completed a HubSpot Academy certification using my account (email). However, my certificate currently shows the name “Design Work” instead of my correct name “Muhammed Aslam P.” Please help me update or reissu read more
Reply HubSpot Design
0 upvote
1 Reply
Accepted solution
DilshadShaikh
Contributor
November 05, 2025 01:14
Greetings(Assalam o Alaikum) @aslam0 , You can change the name on the certificate by following the steps below: In your HubSpot account, click...read more
JWinger on November 04, 2025
Knowledge Base Clarification
I'm trying to complete self-training in HubSpot Academy and I have questions. I am reading Use automation with marketing emails and I am trying to follow along in an actual email I am creating. What do I do if the options I want are not availa read more
Reply Content Marketing
0 upvote
1 Reply
STierney
Community Manager
November 04, 2025 19:28
Hey @JWinger - thanks for posting in the Community! I'm happy to tag in some Community experts here to see what insight they may have in answeri...read more
Solved
tejooo on November 04, 2025
Is there a reply limit for comments on the HubSpot Community?
Hi everybody, Is there some reply limiter if I want to reply to comments? Do you know if it is a specific time you have to wait before replying? I got this message when answering some questions. Thanks!
Reply Content Marketing
0 upvote
1 Reply
Accepted solution
BérangèreL
Community Manager
November 04, 2025 04:21
Hi @tejooo and welcome, we are so glad to have you here! 🤗 Thanks for reaching out to the HubSpot Community and for sharing the screenshot! ...read more
Smartkester on November 04, 2025
Practicals on Email Marketing
Hello everyone, I've gone far on my Email Marketing course but I noticed there are no practicals on how and where to start as a newbie. Most of videos I've watched are just teaching best practices. I would appreciate if real life practicals read more
Reply Starter
0 upvote
1 Reply
chighsmith
Community Manager
November 04, 2025 10:18
Hi @Smartkester , Thank you so much for taking the time to share your feedback about the Email Marketing course! We truly appreciate your input a...read more
JWinger on October 30, 2025
Finding a Video
I have been in a chat with HubSpot Support (it's just AI) asking repeatedly for a video that shows me step by step how to create a new workflow. I have also searched in the HubSpot Academy and not found a video that isn't "How to increase your marke read more
Reply Inbound Sales
0 upvote
5 Replies
JWinger
Member
November 04, 2025 10:54
Okay, I've started this training, and I've gotten to the second video ( Creating a Workflow in HubSpot ). At 1:11 it says to choose from contact- or ...read more
DDulani on October 30, 2025
Request for Clarification on Practicum Evaluation - HubSpot CMS for Developers II: Best Practices
I have attempted the HubSpot CMS for Developers II: Best Practices practicum twice and have submitted both the practicum link and Lighthouse analysis screenshots as required. However, despite ensuring that all listed requirements were met, I h read more
Reply Inbound Certification
0 upvote
2 Replies
APernell
HubSpot Moderator
November 04, 2025 12:49
@DDulani Hey the reasons why the submission was rejected (as stated in the Practicum instructions) and will be rejected again: Please share a l...read more
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Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team