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HubSpot Academy Support

HubSpot Academy Support を検索する

BérangèreL 2月 21日, 2025

Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team

Hi all, We're aware of a problem preventing some users from downloading their certificates. We are sorry for the inconvenience. To be able to troubleshoot it, we'll need more information. Can you please follow these steps so that we can see 続きを読む

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11 いいね！

42 コメント

YA25

メンバー | Platinum Partner

9月 15日, 2025 01:37

Certificate Not Downloading After Exam Completion I recently completed the Service Hub Software Certification and passed the exam. However, when I...続きを読む

HsuMyatMon 1月 07日, 2026

How can I correct my name on a HubSpot Academy Certificate?

I am writing to kindly request a correction to the name displayed on my HubSpot Academy certificate. The spelling of my name on the certificate is incorrect. I have already updated my first and last name (Hsu Myat Mon) in my HubSpot profile settin 続きを読む

返信 Inbound Certification

0 いいね！

1 コメント

BérangèreL

コミュニティーマネージャー

1月 08日, 2026 04:50

Hi @HsuMyatMon and welcome, it's a pleasure to have you here 🧡 It's great to see that you already updated your profile settings with the correc...続きを読む

KNguyen77 1月 07日, 2026

Correct Answers marked wrong

This is the list of questions and my answers from the Sales Hub Software exam that were marked wrong. I downloaded the questions from the exam breakdown. I don’t understand how all of these could be incorrect. True or false? All leads are manuall 続きを読む

返信 Sales Software

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3 コメント

STierney

コミュニティーマネージャー

1月 08日, 2026 18:21

Hey @KNguyen77 - thanks for this context! I've just send you a private message with some follow-up information. Shane, Senior Community Moderat...続きを読む

MRodriguesTre 1月 05日, 2026

Issue with create an email exercise

Hello! I am currently having an issue with the "Create an email at HubSpot" exercise in the Introduction tô HubSpot Marketing Software course. I have followed the steps outlined in the exercise and submited It multiple times without success. Des 続きを読む

返信 Inbound Certification

0 いいね！

0 コメント

RNampeebwa 1月 02日, 2026

Unable to complete the Service Hub software practical exercise

How can I complete the practical exercises? I followed the instructions only to hit a wall. Can someone help please?

返信 HubSpot Design

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4 コメント

RNampeebwa

メンバー

1月 06日, 2026 12:21

Thank you so much. I have finally completed the practical exercises.

Andre_Papistas 1月 02日, 2026

the subtitles are not synchronized with what the speaker is saying

At Huspot academy in the courses for certification for Email Marketing the subtitles are not synchronized with what the speaker is saying. What should I do??? Ι change the broswer from mozilla to Chrome but i have the same problem.

返信 Email Marketing

0 いいね！

1 コメント

APernell

HubSpot進行役

1月 07日, 2026 14:19

Hello @Andre_Papistas , Thank you for reaching out to the academy community board! I'm happy to help out with this. Thank you for letting us ...続きを読む

BAdaran 12月 30日, 2025

New to the email marketing study group

Hey everyone, I'm blessing, I'm an undergraduate, I'm here to learn and get my certification on email marketing

返信 Email Marketing

0 いいね！

0 コメント

arun51188 12月 29日, 2025

Exam seems to getting wrong answers

True or false: The "independent variable" in an A/B test is the control or the variation that remains unchange my asnwers if False , though i have tried different answers it still gives me the wrong answer how come ? not only these , even other que 続きを読む

返信 Inbound Certification

0 いいね！

5 コメント

APernell

HubSpot進行役

1月 05日, 2026 13:25

Hello @arun51188 , Do you mind sharing the full question and the course that the question is on so I can take a look? Thank you! T...続きを読む

MGanca 12月 25日, 2025

Turkish Subtitles for SEO Course

Hello HubSpot Academy Team, I’m currently taking the SEO course in HubSpot Academy and I was wondering if Turkish subtitles will be added in the near future. Turkish captions would make it much easier for me (and many other Turkish speakers) to fo 続きを読む

返信 Content Marketing

1 いいね！

1 コメント

TomM2

ソートリーダー | Platinum Partner

1月 06日, 2026 10:07

This would be some great feedback for the academy team @CommunityTeam

SHäcker 12月 23日, 2025

Kein Zugriff auf die App

Hallo, leider habe ich keinen Zugriff auf die App und kann meinen Kurs "Content Hub-Software-Zertifizierung" leider nicht weiterführen, da ich in diesem Kapitel eine praktische Prüfung absolvieren soll: Was soll ich tun? Danke 🙂

返信 Content Marketing

0 いいね！

1 コメント

SamTassey

コミュニティーマネージャー

12月 23日, 2025 16:02

Hallo @SHäcker , Vielen Dank für Ihren Beitrag in der Community! Ich sehe, dass Sie versuchen, Ihre Content Hub-Zertifizierung abzuschließe...続きを読む

解決済み

Amira99 12月 22日, 2025

Please correct name on my Email Marketing Certification

Hi HubSpot Academy team, My Email Marketing Certification is showing the wrong name. It currently appears as “Ameera BM” , but it should be “Amira Benmabrouk” . Certification: Email Marketing Certification Current name on certificate: Ameera 続きを読む

返信 Email Marketing

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1 コメント

ベストアンサー

SamTassey

コミュニティーマネージャー

12月 22日, 2025 14:01

Hello @Amira99 , Welcome to the community! I see that you're looking to modify the name seen on your certification. I found a simi...続きを読む

解決済み

ThalesGodinho 12月 19日, 2025

Transfer certificates from old work email with no access

Hello Support Team, I happen to have old certificates from my old work email account that got deactivated. Tried to look for articles but hopefully, you all could help resolve it, thanks! Old email: thales.godinho@taxationmind.com.br New Email: t 続きを読む

返信 Inbound Certification

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1 コメント

ベストアンサー

APernell

HubSpot進行役

12月 19日, 2025 16:02

Hello @ThalesGodinho , Thank you for reaching out to the academy support team! I'm happy to help out with this. I was able to successfully ...続きを読む

SHäcker 12月 17日, 2025

Prüfung führt zu 404

Hallo, leider führt in der Hubspot Content Hub Zertifizierung die Prüfung "Blog-Beitrag erstellen" auf diese Seite: Leider kann die Prüfung so nicht gestartet werden, was die ganze Zertifizierung überflüssig macht.

返信 Content Marketing

0 いいね！

1 コメント

SamTassey

コミュニティーマネージャー

12月 17日, 2025 14:04

Hallo @SHäcker ! Danke, dass du das in der Community angesprochen hast! Ich habe mich direkt an unser Academy-Team gewandt und dafür gesorg...続きを読む