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BérangèreL on February 21, 2025

Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team

Hi all, We're aware of a problem preventing some users from downloading their certificates. We are sorry for the inconvenience. To be able to troubleshoot it, we'll need more information. Can you please follow these steps so that we can see read more

Reply Announcement

11 upvotes

42 Replies

YA25

Member | Platinum Partner

September 15, 2025 01:37

Certificate Not Downloading After Exam Completion I recently completed the Service Hub Software Certification and passed the exam. However, when I...read more

DObara on January 18, 2026

Cant Create Hubspot Number

Im currently enrolled in the hubspot sales hub software course and have a call practical, but I can't create a hubspot number, every time I try they say theres an error and I should try again

Reply Sales Software

0 upvote

0 Reply

MLasky on January 18, 2026

I am having trouble playing a video in my inbound marketing training.

When I try to play it it just constantly says "something went wrong while playing this video. I want to finish this training but need to be able to watch. Can someone help me?

Reply Inbound Certification

0 upvote

0 Reply

PPatil27 on January 17, 2026

About Bootcamp 2026 RSVP

I can see many Bootcamp I want to RSVP for some of them I am able see this below msg This six-week bootcamp will run from January 28, 2026 - March 4, 2026. By clicking the RSVP button below, you will be registered for the entire program and rec read more

Reply Inbound Certification

0 upvote

0 Reply

miguelelias on January 16, 2026

Problem finding my cohort number

Hello, I am currently participating in the RevOps Bootcamp on HubSpot Academy. I have reached the first exam question, which asks me to select my cohort from four options. However, I have not received any email or notification with my cohort inform read more

Reply HubSpot Design

0 upvote

0 Reply

Muhammed_Adnan on January 16, 2026

Unable to add Inound Certificate in Upwork

I am unable to add the INblound certificate provided by Hubspot inmy Upwork profile. Even this is a certificate recognised by upwork, the add to upwork option is not available in the certificate share window. Kindly resolve this issue and if someone read more

Reply Inbound Certification

0 upvote

1 Reply

chighsmith

Community Manager

January 16, 2026 15:04

Hi @Muhammed_Adnan Thank you for posting to the Community! Tagging in our Academy team to see if they can take a look here -- Hi @APernell do...read more

Larry456 on January 16, 2026

Where can I view or download the feedback for my failed practical test?

Hi, I didn’t pass the HubSpot “CMS for Developers II: Best Practices” practical test. The instructions say I should receive a grade and feedback explaining why I didn’t pass, but I haven’t received any email. Where can I find the results and feedbac read more

Reply Inbound Certification

0 upvote

3 Replies

BérangèreL

Community Manager

January 16, 2026 05:23

Hi @Larry456 and thanks for getting back to me! Let me check internally and I'll update you. Thanks for your patience! Bérangère

KoutaNakai on January 15, 2026

Is it possible for Japanese to get HubSpot certification in an English speaking country?

Thank you for your hard work. I am Japanese, but is it possible for me to get HubSpot certification in an English speaking country? English version has over 30 qualifications, but Japanese version only has about 10. I hope Japanese users can read more

0 upvote

2 Replies

KoutaNakai

Participant

January 15, 2026 23:20

Hi BérangèreL I can take it.Sorry and thank you. Have a nice day. Kouta Nakai

Solved

Davidmilo on January 14, 2026

How can I update my name on my certification in HubSpot?

I'm David Milo and recently finished the inbound sales certificate. but even after updating the names on my profile, the certificate still shows the same old incorrect names and I don't know what to do because I need the certificate to apply somewhe read more

Reply Free

0 upvote

1 Reply

Accepted solution

karstenkoehler

Hall of Famer | Partner

January 15, 2026 00:02

Hi @Davidmilo , The steps required to regenerate a certificate with a new name are outlined here: https://knowledge.hubspot.com/help-and-reso...read more

EGold64 on January 14, 2026

CMS for Developers II Practicum asks for unavailable content

Hello, I am trying to finish the CMS for Developers II: Best Practices certification course and am stuck on the Practicum. The instructions say: " This practicum is an extension of the original CMS for Developers practicum. You should use your origi read more

Reply Content Marketing HubSpot Design Inbound Certification Inbound Sales

0 upvote

3 Replies

BérangèreL

Community Manager

January 16, 2026 11:42

Hi @EGold64 and thanks for your valuable feedback! I've shared it internally. We’re actively working on this right now, but you don’t need anyth...read more

dariofgg on January 14, 2026

Inquiry About Access to Training Courses

Hello HubSpot. I've been tasked to receive training in the following courses: HubSpot Solutions Partner HubSpot Implementation for Partners CRM Data Migration Cert Solutions Architecture Foundations HubSpot Architecture 1: Data Models & A read more

Reply Agency Partner

0 upvote

1 Reply

STierney

Community Manager

January 14, 2026 19:54

Hey @dariofgg - thanks for posting in the Community! To clarify, are you able to confirm that other users were able to complete the same trainin...read more

MartyBenson23 on January 14, 2026

Practical Exercises with Limited Data and Hubs

Hello community, I was an operations manager in my last role at a finance company and worked with a consultant on our HubSpot build out prior to being laid off. I really fell in love with the functionality and reporting that HubSpot has so I read more

Reply Inbound Certification

0 upvote

2 Replies

MartyBenson23

Member

January 15, 2026 07:25

Thanks, @STierney ! It looks like HubSpot has accounted for the CJA only being part of the MHE package because when I logged into my academy po...read more

JB042724 on January 13, 2026

Email Certification - no "Share Link"--only a Download option

Q: Why is there not a share link for my active Email Marketing Certification, while all the others have one? FYI, i t is completed; active from 051425 through 061326. There is only a download certificate option, unlike the other activ read more

Reply Email Marketing

0 upvote

1 Reply

BérangèreL

Community Manager

January 14, 2026 03:02

Hey @JB042724 👋 Thanks so much for reaching out to the HubSpot Community! I wanted to share this helpful article with you: " View, share, ...read more

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Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team