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BérangèreL on Februar 21, 2025

Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team

Hi all, We're aware of a problem preventing some users from downloading their certificates. We are sorry for the inconvenience. To be able to troubleshoot it, we'll need more information. Can you please follow these steps so that we can see Beitrag ansehen

Antworten Announcement

11 Likes

42 Antworten

YA25

Mitglied | Platinum Partner

September 15, 2025 01:37

Certificate Not Downloading After Exam Completion I recently completed the Service Hub Software Certification and passed the exam. However, when I...Beitrag ansehen

PPatil27 on Januar 17, 2026

About Bootcamp 2026 RSVP

I can see many Bootcamp I want to RSVP for some of them I am able see this below msg This six-week bootcamp will run from January 28, 2026 - March 4, 2026. By clicking the RSVP button below, you will be registered for the entire program and rec Beitrag ansehen

Antworten Inbound Certification

0 Likes

0 Antwort

miguelelias on Januar 16, 2026

Problem finding my cohort number

Hello, I am currently participating in the RevOps Bootcamp on HubSpot Academy. I have reached the first exam question, which asks me to select my cohort from four options. However, I have not received any email or notification with my cohort inform Beitrag ansehen

Antworten HubSpot Design

0 Likes

0 Antwort

Muhammed_Adnan on Januar 16, 2026

Unable to add Inound Certificate in Upwork

I am unable to add the INblound certificate provided by Hubspot inmy Upwork profile. Even this is a certificate recognised by upwork, the add to upwork option is not available in the certificate share window. Kindly resolve this issue and if someone Beitrag ansehen

Antworten Inbound Certification

0 Likes

1 Antwort

chighsmith

Community-Manager/-in

Januar 16, 2026 15:04

Hi @Muhammed_Adnan Thank you for posting to the Community! Tagging in our Academy team to see if they can take a look here -- Hi @APernell do...Beitrag ansehen

Larry456 on Januar 16, 2026

Where can I view or download the feedback for my failed practical test?

Hi, I didn’t pass the HubSpot “CMS for Developers II: Best Practices” practical test. The instructions say I should receive a grade and feedback explaining why I didn’t pass, but I haven’t received any email. Where can I find the results and feedbac Beitrag ansehen

Antworten Inbound Certification

0 Likes

3 Antworten

BérangèreL

Community-Manager/-in

Januar 16, 2026 05:23

Hi @Larry456 and thanks for getting back to me! Let me check internally and I'll update you. Thanks for your patience! Bérangère

KoutaNakai on Januar 15, 2026

Is it possible for Japanese to get HubSpot certification in an English speaking country?

Thank you for your hard work. I am Japanese, but is it possible for me to get HubSpot certification in an English speaking country? English version has over 30 qualifications, but Japanese version only has about 10. I hope Japanese users can Beitrag ansehen

Antworten

0 Likes

2 Antworten

KoutaNakai

Teilnehmer/-in

Januar 15, 2026 23:20

Hi BérangèreL I can take it.Sorry and thank you. Have a nice day. Kouta Nakai

Gelöst

Davidmilo on Januar 14, 2026

How can I update my name on my certification in HubSpot?

I'm David Milo and recently finished the inbound sales certificate. but even after updating the names on my profile, the certificate still shows the same old incorrect names and I don't know what to do because I need the certificate to apply somewhe Beitrag ansehen

Antworten Free

0 Likes

1 Antwort

Akzeptierte Lösung

karstenkoehler

Berühmtheit | Partner

Januar 15, 2026 00:02

Hi @Davidmilo , The steps required to regenerate a certificate with a new name are outlined here: https://knowledge.hubspot.com/help-and-reso...Beitrag ansehen

EGold64 on Januar 14, 2026

CMS for Developers II Practicum asks for unavailable content

Hello, I am trying to finish the CMS for Developers II: Best Practices certification course and am stuck on the Practicum. The instructions say: " This practicum is an extension of the original CMS for Developers practicum. You should use your origi Beitrag ansehen

Antworten Content Marketing HubSpot Design Inbound Certification Inbound Sales

0 Likes

3 Antworten

BérangèreL

Community-Manager/-in

Januar 16, 2026 11:42

Hi @EGold64 and thanks for your valuable feedback! I've shared it internally. We’re actively working on this right now, but you don’t need anyth...Beitrag ansehen

dariofgg on Januar 14, 2026

Inquiry About Access to Training Courses

Hello HubSpot. I've been tasked to receive training in the following courses: HubSpot Solutions Partner HubSpot Implementation for Partners CRM Data Migration Cert Solutions Architecture Foundations HubSpot Architecture 1: Data Models & A Beitrag ansehen

Antworten Agency Partner

0 Likes

1 Antwort

STierney

Community-Manager/-in

Januar 14, 2026 19:54

Hey @dariofgg - thanks for posting in the Community! To clarify, are you able to confirm that other users were able to complete the same trainin...Beitrag ansehen

MartyBenson23 on Januar 14, 2026

Practical Exercises with Limited Data and Hubs

Hello community, I was an operations manager in my last role at a finance company and worked with a consultant on our HubSpot build out prior to being laid off. I really fell in love with the functionality and reporting that HubSpot has so I Beitrag ansehen

Antworten Inbound Certification

0 Likes

2 Antworten

MartyBenson23

Mitglied

Januar 15, 2026 07:25

Thanks, @STierney ! It looks like HubSpot has accounted for the CJA only being part of the MHE package because when I logged into my academy po...Beitrag ansehen

JB042724 on Januar 13, 2026

Email Certification - no "Share Link"--only a Download option

Q: Why is there not a share link for my active Email Marketing Certification, while all the others have one? FYI, i t is completed; active from 051425 through 061326. There is only a download certificate option, unlike the other activ Beitrag ansehen

Antworten Email Marketing

0 Likes

1 Antwort

BérangèreL

Community-Manager/-in

Januar 14, 2026 03:02

Hey @JB042724 👋 Thanks so much for reaching out to the HubSpot Community! I wanted to share this helpful article with you: " View, share, ...Beitrag ansehen

Gelöst

Cazzalo on Januar 13, 2026

Can't send an email or make a phone call

I am pursuing the course named HubSpot Sales Hub Software, in the third module there are two exercises that I can't do: Make a phone call to a contact: Here I can't get a HubSpot phone number, there is always an warning message saying that I c Beitrag ansehen

Antworten Inbound Certification

0 Likes

3 Antworten

Akzeptierte Lösung

tjones

Stratege/Strategin | Platinum Partner

Januar 13, 2026 16:27

Hey, I totally get where you're coming from. Those exercises can be a bit confusing, especially in a demo or training environment where not everythin...Beitrag ansehen

HsuMyatMon on Januar 07, 2026

How can I correct my name on a HubSpot Academy Certificate?

I am writing to kindly request a correction to the name displayed on my HubSpot Academy certificate. The spelling of my name on the certificate is incorrect. I have already updated my first and last name (Hsu Myat Mon) in my HubSpot profile settin Beitrag ansehen

Antworten Inbound Certification

0 Likes

1 Antwort

BérangèreL

Community-Manager/-in

Januar 08, 2026 04:50

Hi @HsuMyatMon and welcome, it's a pleasure to have you here 🧡 It's great to see that you already updated your profile settings with the correc...Beitrag ansehen

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Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team