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BérangèreL on February 21, 2025
Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team
Hi all, We're aware of a problem preventing some users from downloading their certificates. We are sorry for the inconvenience. To be able to troubleshoot it, we'll need more information. Can you please follow these steps so that we can see read more
Reply Announcement
10 upvotes
29 Replies
DRomano9
Member
June 12, 2025 11:59
I followed all the instructions and am still unable to download my certification, whats even more dissappointing is that I am forced to upgrade my pl...read more
matiheilen on June 12, 2025
Passed inbound certification but the certificate hasn't been loaded
I finished the certification for hubspot inbound, but at the end of the test it just says " Hang tight while your certificate loads. " for the past 2 hours. I reload it and doesn't work. I tried in different browser, same issue. When I go to the "c read more
Reply Inbound Certification
0 upvote
0 Reply
pelinsusonmez on June 12, 2025
Cannot Access Digital Marketing Certificate
I've just passed the Digital Marketing course exam and the certificate won't load, has been stuck on " Hang tight while your certificate loads" for the past hour. Please send me PDF and PNG copies to my email.
Reply Inbound Certification
0 upvote
0 Reply
Tuckera on June 12, 2025
SEO certificate won't load
I've passed the SEO certification but the certificate won't load and isn't appearing in my profile. I've logged out and back in, and cleared the cache in my browser but it's still not loading. Any help?
Reply Inbound Certification
0 upvote
0 Reply
DRomano9 on June 12, 2025
CANNOT DOWNLOAD CERTIFICATION
I recently just finished the digital marketing course and am unable to download my certification... I am trying to talk to customer support but without upgrading my account I am only able to talk to a chat bot which is a complete scam and totally a read more
Reply Inbound Certification
0 upvote
0 Reply
Anvay on June 12, 2025
Unable to renew dates on digital marketing certification
My digital marketing course certificate is about to expire in july. So i went through the course again and retook the exam, but the certificate still shows it expires in july 2025. Please help, thank you.
Reply Inbound Certification
0 upvote
0 Reply
DDeanda6 on June 12, 2025
Certificate Not Loading
Hi Team - I see it is a common problem but my Inbound Sales Certificate will not load and I need it ASAP. If somebody could get that to me it would be greatly appreciated. Thank you
Reply Inbound Sales
0 upvote
0 Reply
COkorie30 on June 12, 2025
What's a successful layout for a high-performing email?
A successful email layout includes a clear subject line, concise body, and a strong call to action. A successful layout for a high-performing email typically includes several key elements: 1. Clear Hierarchy: Establish a clear visual hierarchy us read more
Reply Announcement
1 upvote
1 Reply
Jaycee_Lewis
Community Manager
June 12, 2025 14:50
Hey, @COkorie30 👋 thanks for your post. I'm sure the community would live to hear about a specific way you are incorporating these tips into y...read more
JWesthoff75 on June 10, 2025
Transfer Certificate
I need to transfer my certificate from jmw@bayleafdigital.com to jennmw75@gmail.com . I am no longer at the above organization. I had completed the digital advertising academy.
Reply Announcement
0 upvote
3 Replies
Jaycee_Lewis
Community Manager
June 12, 2025 14:17
Ok. Thanks for checking. The next step is to submit this form . It will get assigned to one of my team, and we'll work on it for you. You'll selec...read more
Linnn on June 10, 2025
HubSpot Marketing Software Certification
Hi everyone, I'm currently taking the HubSpot Marketing Software Certification . I've completed all the lessons and quizzes, but I’ve run into a problem with the practical exercises that require access to Marketing Hub Professional . Since I'm u read more
Reply Email Marketing
0 upvote
2 Replies
Linnn
Member
June 13, 2025 00:09
Hi Tom, Thanks for your advice!
ImeldaH on June 10, 2025
Not receiving email confirmation to transfer certificates
Hi. I'm trying to transfer my certificates from imeldabhabitan@gmail.com to imelda@th-digital.au, but I don't receive any email confirmation to my th-digital.au address. Could someone please help? TIA.
Reply Inbound Certification
0 upvote
1 Reply
TomM2
Thought Leader | Platinum Partner
June 10, 2025 07:24
Hey @ImeldaH there's a few steps you can take to help with this available on this knowledgebase article . I'd recomend receiving them and implemen...read more
HHanselmann on June 09, 2025
Videos Not Loading
I am trying to watch a video in one of the academies learning modules and when I click on a lesson there is a spinning circle that never refreshes. Below it says Having trouble watching this video? with an arrow in a box. I cannot click on anything read more
Reply Announcement
0 upvote
1 Reply
Jaycee_Lewis
Community Manager
June 11, 2025 11:04
Hey, @HHanselmann 👋 I'd start by switching browsers or trying an incognito tab. Have you also tried loading the videos on another network or of...read more
Nkori on June 06, 2025
Intro and Question about SaaS Micro-Internship
Hi Im Nkori, from Nigeria. I'm a sales professional and I love learning. I'm interested in HubSpot Sales SaaS Micro-Internship. I enrolled but didn't get any lesson in that. Is it still available? I'd appreciate any info on that certification. Tha read more
Reply Sales Software
0 upvote
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Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team