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HubSpot Academy Support

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BérangèreL le Février 21, 2025

Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team

Hi all, We're aware of a problem preventing some users from downloading their certificates. We are sorry for the inconvenience. To be able to troubleshoot it, we'll need more information. Can you please follow these steps so that we can see Lire la suite

Répondre Announcement

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42 Réponses

YA25

Membre | Partenaire solutions Platinum

Septembre 15, 2025 01:37

Certificate Not Downloading After Exam Completion I recently completed the Service Hub Software Certification and passed the exam. However, when I...Lire la suite

AChretien2 le Décembre 15, 2025

Glitch? Help please

Im trying to complete the sales hub software certificate. For the schedule a meeting assessment, I need to change the host but i can't because every option says "they don't have their calendar connected." And no its not me i already have mine connec Lire la suite

Répondre Sales Software

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2 Réponses

AChretien2

Participant

Décembre 15, 2025 22:25

Hi! Thank you for your response. Ok i have resubmitted it with keeping the host as myself. I did try that 2 days ago and it got rejected/failed and...Lire la suite

Résolues

EBurdett le Décembre 15, 2025

Student's use of acount

I am looking for support in terms of seeing a Hubspot Academy student's history in accessing their account etc. Is there someone I can talk to directly / privately about this?

Répondre Inbound Certification

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1 Réponse

Solution Acceptée

APernell

Modérateur HubSpot

Décembre 15, 2025 14:11

Hello @EBurdett , Thank you for reaching out to the academy community board! I'm happy to help out with this. You can view users history on y...Lire la suite

Marceloajp le Décembre 13, 2025

Issue Completing Exercise 1 – Filter Creation Video Is Outdated

Hello everyone, I’m currently taking a course on HubSpot Academy, and I’m having trouble completing Exercise 1 . The issue is that the video lesson about creating filters seems to be outdated. The interface shown in the video is different from Lire la suite

Répondre Inbound Certification

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2 Réponses

Marceloajp

Membre

Décembre 15, 2025 09:35

Hi Bérangère, thank you for your message and support! I would like to create a filter that shows all contacts whose email domain is Gmail (@gm...Lire la suite

SMondal43 le Décembre 12, 2025

Integrating With HubSpot I: Foundations practical question

I am not finding the Integrating With HubSpot I: Foundations practical question. which need to submit. It is very urgent for me

Répondre Inbound Certification

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1 Réponse

APernell

Modérateur HubSpot

Décembre 15, 2025 14:09

Hello @SMondal43 , Thank you for reaching out to the academy community board! I'm happy to help out with this. You can find the directions h...Lire la suite

Rgl1 le Décembre 12, 2025

Request to change name in certificate

Hi HubSpot Academy team, I’d like to correct the name on my SEO certification . Current certificate name: Raghul n/a Correct name: Raghul M G HubSpot account email: [email] My profile name is already updated, but the SEO certificate still shows Lire la suite

Répondre Content Marketing

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1 Réponse

BérangèreL

Gestionnaire de communauté

Décembre 12, 2025 07:38

Hi @Rgl1 and welcome, it's a pleasure to have you here! Thanks for reaching out to the HubSpot Community! For that you need to follow these ste...Lire la suite

Résolues

JNowland le Décembre 11, 2025

Cannot pass the 'Create a Filter' exercise

In the playlist 'USING TICKET IN HUBSPOT' there is a practical exercise to 'CREATE A FILTER'. I have followed these instructions as much as possible and have failed 5 times with no feedback. The AI Chatbot gives instructions that do not match the e Lire la suite

Répondre HubSpot Design

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2 Réponses

Solution Acceptée

APernell

Modérateur HubSpot

Décembre 15, 2025 14:01

@JNowland Thank you for reaching out to the academy community board! I'm happy to help out with this. The exercise is looking for you to create a s...Lire la suite

HudaAbdelgawad le Décembre 11, 2025

Requesting Clarification on Rejected Practicum Submission

Hi everyone, I recently received a notification that my Practicum solution was rejected. After reviewing the requirements, I believe I met all the criteria, so I’m a bit unsure about what went wrong. Could someone please help me understand the spec Lire la suite

Répondre Inbound Certification

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1 Réponse

APernell

Modérateur HubSpot

Décembre 15, 2025 13:57

Hello @HudaAbdelgawad , Thank you for reaching out to the academy community board! I'm happy to help out with this. Can you confirm which cou...Lire la suite

RNava3 le Décembre 10, 2025

I haven't received my Certificate for Integrating With HubSpot I: Foundations

I completed the project that needs manual review. It's been over a week now and I haven't heard anything.

Répondre Inbound Certification

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3 Réponses

APernell

Modérateur HubSpot

Décembre 15, 2025 13:55

@RNava3 Hey I just wanted to confirm you are able to see your certification in your my profile now.

Résolues

hc_ar95 le Décembre 09, 2025

Results for HubSpot CMS for Developers II: Best Practices practicum not received yet

I've submitted my "HubSpot CMS for Developers II: Best Practices" practicum assessment on 29th November, and still awaiting results, which were advertised to be provided within seven days, or so it states. The course page doesn't provide any fur Lire la suite

Répondre Content Marketing HubSpot Design

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2 Réponses

Solution Acceptée

APernell

Modérateur HubSpot

Décembre 11, 2025 14:27

Hello @hc_ar95 , Thank you for reaching out to the academy support team! I appreciate your inquiry, and I'm more than happy to assist yo...Lire la suite

JasperVol le Décembre 08, 2025

Havn't received my certificate

Now to be honest im not even sure if it was a course I would get a certificate from but my Teacher said it is so f it. i completed the course AI for marketers about 30 minutes ago and my deadline is today at 23.59. And I need the certificate before Lire la suite

Répondre Inbound Certification

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2 Réponses

BérangèreL

Gestionnaire de communauté

Décembre 10, 2025 12:02

Hi @JasperVol , thank you so much for your patience while I looked into this for you! Just to clarify, “AI for Marketers” isn’t a certificate ...Lire la suite

Résolues

lessthandan le Décembre 03, 2025

Certification/Learning Path For Solution Consultants/Implementation Consultants

Hello Everyone, New to HubSpot, was exposed to it a few months ago in a marketing class and wanted to learn more about implementation and development. Is this the appropriate learning path if I saw myself working as an implementation consultant Lire la suite

Répondre Inbound Certification

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4 Réponses

Solution Acceptée

arstern97

Participant

Décembre 04, 2025 12:51

@lessthandan It's true—there is no single "HubSpot CRM Certified" master badge. The community is likely referring to achieving the certifications ...Lire la suite

AnnieNgAnh le Décembre 03, 2025

Caption error in HubSpot Academy video

Hello HubSpot Academy team, I am currently taking the Social Media Marketing Certification 2 course and encountered an issue with the video captions. In one of the lessons, the captions do not display the actual spoken content. Instead, the captio Lire la suite

Répondre Free Starter

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3 Réponses

BérangèreL

Gestionnaire de communauté

Décembre 15, 2025 03:08

Hi @AnnieNgAnh and thank you so much for your patience! I’m happy to let you know that the captions are now up and running. Wishing you all ...Lire la suite

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Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team