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BérangèreL on February 21, 2025
Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team
Hi all, We're aware of a problem preventing some users from downloading their certificates. We are sorry for the inconvenience. To be able to troubleshoot it, we'll need more information. Can you please follow these steps so that we can see read more
Reply Announcement
11 upvotes
42 Replies
YA25
Member | Platinum Partner
September 15, 2025 01:37
Certificate Not Downloading After Exam Completion I recently completed the Service Hub Software Certification and passed the exam. However, when I...read more
Solved
lessthandan on December 03, 2025
Certification/Learning Path For Solution Consultants/Implementation Consultants
Hello Everyone, New to HubSpot, was exposed to it a few months ago in a marketing class and wanted to learn more about implementation and development. Is this the appropriate learning path if I saw myself working as an implementation consultant read more
Reply Inbound Certification
0 upvote
4 Replies
Accepted solution
arstern97
Participant
December 04, 2025 12:51
@lessthandan It's true—there is no single "HubSpot CRM Certified" master badge. The community is likely referring to achieving the certifications ...read more
AnnieNgAnh on December 03, 2025
Caption error in HubSpot Academy video
Hello HubSpot Academy team, I am currently taking the Social Media Marketing Certification 2 course and encountered an issue with the video captions. In one of the lessons, the captions do not display the actual spoken content. Instead, the captio read more
Reply Free Starter
0 upvote
2 Replies
BérangèreL
Community Manager
December 05, 2025 02:55
Hi @AnnieNgAnh , I hope you’re having a wonderful day! I wanted to let you know that our team is aware of this and is actively working on a so...read more
Solved
GKiely on December 02, 2025
Transfer certificates to corporate account
Hi Team, I have an inbound marketing certificate on one account ( ginakiely@hotmail.com ) and I need to transfer it to a new account ( gina.kiely@saltedstone.com ). I am getting the below error message. Is there any way you can advise or help? T read more
Reply Inbound Certification
0 upvote
2 Replies
Accepted solution
APernell
HubSpot Moderator
December 02, 2025 12:58
Hello @GKiely , Thank you for reaching out to the academy support team! I'm happy to help out with this. I was able to successfully transfe...read more
OBennett1 on December 01, 2025
Most Accurate AI Checker Tools in 2025 for Writers, Students & Professionals
I write a lot, blog posts, client copy, marketing emails and one thing I’ve learned is that even well written human content can get flagged as AI. That’s why I started testing AI checkers to make sure I’m not accidentally hurting my credibility. Aft read more
Reply Content Marketing
1 upvote
1 Reply
LCichy
Contributor
December 02, 2025 09:57
This is valuable information! Thank you for sharing.
COrellana53 on November 30, 2025
Problemas plataforma certificación del software de ventas de HubSpot
Estaba realizando el curso y al momento del primer ejercicio práctico, me indica ingresar en el menú principal a Espacios de trabajo, luego actividades de ventas y no aparece tal pestaña, tuve que buscar otra forma de crear el lead, no como fue menc read more
Reply Cursos
0 upvote
2 Replies
JOB3
Community Manager
December 03, 2025 17:46
Gracias por su paciencia @COrellana53 ! El equipo de Academy Support estara en contacto en breve en este thread. Josefina, Community Mod...read more
Solved
AUdalova on November 30, 2025
Inbound Marketing -subtitles
The English subtitles for the Inbound Marketing certification training videos are not working. I’ve already checked my cookies and settings on my own devices, and I’ve also tested the subtitles on multiple devices — same issue everywhere. I believe read more
Reply Inbound Certification
0 upvote
1 Reply
Accepted solution
APernell
HubSpot Moderator
December 01, 2025 13:50
Hello @AUdalova , Thank you for reaching out to the academy community board! I'm happy to help out with this. The academy team is aware o...read more
tswans on November 29, 2025
Request to correct name on HubSpot Sales Hub Software certificate
I recently completed the HubSpot Sales Hub Software certification. My certificate currently shows the name “terry swans”, which is my nickname / account display name. I need the certificate to reflect my full legal name: Terence Swanepoel Could y read more
Reply Inbound Certification
0 upvote
1 Reply
APernell
HubSpot Moderator
December 01, 2025 13:46
Hello @tswans , Thank you for reaching out to the academy community board! I'm happy to help out with this. To update the name on your Hub...read more
BClaiborne on November 28, 2025
Captions bug
I am hard of hearing, and the English captions for the videos under the SEO certification course are not loading correctly. It just keeps loading with a text saying "align: middle, line:90%". I have cleared my cache, used a different browser private read more
Reply Inbound Certification
0 upvote
1 Reply
BérangèreL
Community Manager
December 01, 2025 10:13
Hi @BClaiborne and welcome, it's a pleasure to have you here! Thank you for flagging the captions issue on the SEO certification course videos a...read more
LHurtubise on November 25, 2025
Sales Hub Software Certification Exercise Assistance - Meeting Rotations Tool
Hello, I'm in the process of completing the Sales Hub Software certification and I've encountered an issue that I need assistance with. For the "Book a Meeting Using the Meeting Rotations Tool" exercise, I am unable to " select a different host read more
Reply Sales Software
0 upvote
1 Reply
SamTassey
Community Manager
November 25, 2025 13:51
Hi @LHurtubise ! You are correct! Like seen in our knowledge base article here , this would require a Sales or Service Hub Professional, or Ente...read more
GladyChristabel on November 25, 2025
Not able to pass the submission for certification
Hi, I have submitted my work twice for the HubSpot CMS for Developers course. Although I passed the exam and need to submit the certification link, both of my submissions were rejected without any explanation. Could someone help me understand why t read more
Reply Inbound Certification
0 upvote
5 Replies
BérangèreL
Community Manager
December 03, 2025 12:13
Hi @GladyChristabel , thank you for getting back to us! Since some time has passed, I’m unable to see the details of your previous submission,...read more
SMondal43 on November 24, 2025
How to get my certificate status
It’s been over two weeks since I submitted my practicum exam for the “ CMS for Developers II: Best Practices Practicum ” certification, but I haven’t received any updates or notifications regarding the grading status or whether I’ve passed. read more
Reply HubSpot Design
0 upvote
1 Reply
APernell
HubSpot Moderator
November 24, 2025 13:03
Hello @SMondal43 , Thank you for reaching out to the academy community board! I'm happy to help out with this. I apologize for the delay. I w...read more
BenedettaP on November 21, 2025
El vídeo del curso de email marketing no se reproduce correctamente
Buenas tardes. Me he registrado en HubSpot Academy para empezar el curso gratuito de email marketing, pero el vídeo se bloquea constantemente. He seguido todas las instrucciones para intentar solucionarlo (borrar la caché, desactivar extensiones, co read more
Reply Email Marketing
0 upvote
1 Reply
Jaycee_Lewis
Thought Leader
November 21, 2025 11:55
¡Bienvenido a la Comunidad @BenedettaP ! Lamento el inconveniente con el video del curso. Mientras recibes ayuda técnica, te invito a visitar nues...read more
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Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team