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BérangèreL on February 21, 2025
Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team
Hi all, We're aware of a problem preventing some users from downloading their certificates. We are sorry for the inconvenience. To be able to troubleshoot it, we'll need more information. Can you please follow these steps so that we can see read more
Reply Announcement
11 upvotes
42 Replies
YA25
Member
September 15, 2025 01:37
Certificate Not Downloading After Exam Completion I recently completed the Service Hub Software Certification and passed the exam. However, when I...read more
Effectivve on November 14, 2025
INTRODUCTION
Hello everyone! I am Ojediran Ifeoluwasimi, and I'm excited to be here with you all to gain the HubSpot Content Marketing Certification. I currently work as a Social Media Manager and am actively transitioning into a full Content Strategist role. read more
Reply Content Marketing
0 upvote
2 Replies
Jaycee_Lewis
Community Manager
November 14, 2025 12:36
Hey, @Effectivve 🙌 Welcome. We're so glad you are here! — Jaycee
Solved
SOH3CX on November 14, 2025
Lost my super admin role
Hi all, I lost my super admin role in my system. There is another super admin, but it’s a dummy account and we don’t have access to it. Is there any way to regain my super admin role?
Reply HubSpot Design
0 upvote
1 Reply
Accepted solution
TomM2
Thought Leader | Platinum Partner
November 14, 2025 05:43
Hey @SOH3CX another super admin would have to provide access to it, could you gain access to the dummy email address to send a password reset? I...read more
Solved
GBarrios6 on November 11, 2025
Algunas características de esta cuenta fuerte suspendidas
Algunas características de esta cuenta fuerte suspendidas This page isn’t available Please check that the URL entered is correct or try loading the page again .
 If you’re still having trouble, please contact the website owner. read more
Reply HubSpot Design
0 upvote
1 Reply
Accepted solution
Jaycee_Lewis
Community Manager
November 12, 2025 11:46
Hi, @GBarrios6 👋 These suspensions are handled by the HubSpot team and are not something the community can assist with. You should have a bann...read more
SGovindarajan on November 10, 2025
#Hubspotsuperadminbootcamp
#Hubspotsuperadminbootcamp Thrilled to complete the #HubSpotSuperAdminBootcamp by HubSpot Academy 🎓 This program strengthened my CRM management, automation, and data optimization skills while offering valuable insights into measuring admin s read more
Reply Announcement
0 upvote
2 Replies
SGovindarajan
Contributor
November 10, 2025 16:00
Thanks, Jaycee! As someone still in the learning phase, the Super Admin Bootcamp really helped me understand HubSpot more clearly and see how everyth...read more
JasBajenting on November 08, 2025
Support
This is a great community to be a part of?
Reply Inbound Sales
4 upvotes
0 Reply
RTEselio on November 07, 2025
HubSpot
Hello, I am currently exploring HubSpot and HubSpot Academy. The platform is very useful and the learning materials are well-organized and easy to understand. Thank you for providing such a helpful resource.
Reply Inbound Certification
0 upvote
2 Replies
Jaycee_Lewis
Community Manager
November 07, 2025 10:45
Hey @RTEselio 👋 Welcome to our community! We're so glad you are here. Make sure to check out our Community Learning Paths. We created them to ...read more
POpoku on November 07, 2025
Digital marketing enthusiast
Hello everyone am so excited to be here. I am starting out a new career path and am learning digital marketing here to boost my cv and skills. I hope to from you all.
Reply Email Marketing
0 upvote
1 Reply
chighsmith
Community Manager
November 07, 2025 10:39
Hi @POpoku , Welcome to the Community! It’s great to have you here. Starting a new career path is an exciting journey, and you’re definitely in...read more
AHoltz on November 06, 2025
Transfer certificates from old work email that is now deactivated to personal email
Hi team, Need some help here, my old work email has been deactivated in my old company's system so I cannot access it and do the regular transfer that the HS documentation states. How can I get these back? I have both my work and personal em read more
Reply Inbound Certification
0 upvote
1 Reply
STierney
Community Manager
November 06, 2025 14:50
Hi @AHoltz - thanks for posting in the Community! I've sent your a private message with next steps! Shane, Senior Community Moderator
Kenechrist on November 06, 2025
Digital marketing certificate lessons can't download,why?
Digital marketing certificate lessons can't download,why? Can the lessons be downloaded on my device?
Reply Content Marketing
0 upvote
1 Reply
APernell
HubSpot Moderator
November 06, 2025 17:57
Hello @Kenechrist , Thank you for reaching out to the academy community board! I'm happy to help out with this. The digital marketing c...read more
YOlamilekan on November 05, 2025
Making the file public in the HubSpot Content Marketing Academy course
Hello Hubspot Tean, Kindly make some of the files/template in our course (content marketing) public. I have requested access to the content/event audio, and another template for my practice for over a week and not gotten response or granted th read more
Reply Content Marketing
0 upvote
3 Replies
APernell
HubSpot Moderator
November 12, 2025 12:56
@YOlamilekan Hi! The study guide and all resources are available for you to access. These are the only files you'll need for the course.The study g...read more
Solved
aslam0 on November 05, 2025
Certificate name correction request
Hi HubSpot Academy Team, I recently completed a HubSpot Academy certification using my account (email). However, my certificate currently shows the name “Design Work” instead of my correct name “Muhammed Aslam P.” Please help me update or reissu read more
Reply HubSpot Design
0 upvote
1 Reply
Accepted solution
DilshadShaikh
Contributor
November 05, 2025 01:14
Greetings(Assalam o Alaikum) @aslam0 , You can change the name on the certificate by following the steps below: In your HubSpot account, click...read more
JWinger on November 04, 2025
Knowledge Base Clarification
I'm trying to complete self-training in HubSpot Academy and I have questions. I am reading Use automation with marketing emails and I am trying to follow along in an actual email I am creating. What do I do if the options I want are not availa read more
Reply Content Marketing
1 upvote
2 Replies
danmoyle
Most Valuable Member | Platinum Partner
November 11, 2025 08:57
Hey there @JWinger . I'll see if I can help out here. First, I want to offer two options in the email and record which option the reader sel...read more
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Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team