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HubSpot Academy Support

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BérangèreL 2月 21日, 2025

Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team

Hi all, We're aware of a problem preventing some users from downloading their certificates. We are sorry for the inconvenience. To be able to troubleshoot it, we'll need more information. Can you please follow these steps so that we can see 続きを読む

返信 Announcement

11 いいね！

47 コメント

BérangèreL

コミュニティーマネージャー

3月 05日, 2026 10:17

Hi @Mna110 and thanks for reaching out to the HubSpot Community! Did you try the steps outlined on this article " How do I change the name displ...続きを読む

jgottapu 3月 09日, 2026

Urgent: HubSpot Academy Certificates Not Updating After Name Change

Hi HubSpot Community, I need urgent assistance with my HubSpot Academy certifications. I recently updated my first and last name in my HubSpot profile, following all instructions on HubSpot Academy FAQ . Despite updating my profile and: Loggi 続きを読む

返信 Inbound Certification

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1 コメント

SamTassey

コミュニティーマネージャー

3月 10日, 2026 09:17

Hi @jgottapu , Welcome to the Community! I'm happy to help out with this. Looking into your profile, I see that your HubSpot User Account...続きを読む

解決済み

Jupiterz 3月 09日, 2026

Inbound Certificate > Transcript Errors

Hello! I've just started the Inbound Certificate. I listen to the video while I also follow along with the transcript. So far I've encountered 2 issues with the transcript Understanding the Fundamentals of Inbound . Video 1, Page 2: The 続きを読む

返信 Inbound Certification

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1 コメント

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BérangèreL

コミュニティーマネージャー

3月 10日, 2026 07:59

Hi @Jupiterz and welcome, we are so glad you are here! Thanks so much for your valuable feedback, I'll pass it along internally! Have a wonderf...続きを読む

xxByBird 3月 09日, 2026

Problemas com o exercício de Filtro Sales Hub

Esse é um novo post pois não resolveram meu problema ainda, vai completar 1 mês e não consigo pegar meu certificado do Sales Hub pq o exercício de filtro sempre dá erro, é o único exercíco que falta mas não consigo finalizar pq independente do filtr 続きを読む

返信 Sales Software

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1 コメント

BérangèreL

コミュニティーマネージャー

3月 10日, 2026 07:44

Olá, @xxByBird , e obrigado por entrar em contato com a Comunidade HubSpot! Lamento saber que você ainda está tendo problemas com o exercício ...続きを読む

SaeedAlsous 3月 09日, 2026

can't change my cetificate name

My HubSpot Academy certificate shows the wrong name even though I updated my account and Academy profile. Email: shoeboxjo.info@gmail.com Certification: [inbound sales ] Current name on certificate: “[shoebox n/a]” Correct name I want: 続きを読む

返信 Inbound Sales

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4 コメント

SaeedAlsous

参加者

3月 10日, 2026 18:14

is it taking that much time?!

解決済み

Rafay 3月 06日, 2026

Need to Change Name on Certificate

Hey, So my name on my certificate is Rafay n/a but i want it changed to Abdul Rafay. i did all the steps which other forums said but its still not updating, can someone from support please update this. thanks

返信 Inbound Certification

0 いいね！

1 コメント

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chris-profitpad

投稿者 | Platinum Partner

3月 07日, 2026 19:48

Hey there, what certificate are you referring to? A screenshot would be super helpful. Does this post answer your question?

graywatson 3月 06日, 2026

Video captions only showing partial lines in multiple Academy lessons

I’m experiencing an issue with the video captions across multiple lessons in the Digital Marketing course. Issue: The closed captions are only showing the first part of each line, and the rest of the sentence is cut off or missing. This happens c 続きを読む

返信 Inbound Certification

0 いいね！

2 コメント

APernell

HubSpot進行役

3月 09日, 2026 14:00

Hello @graywatson , Do you mind sharing a video of the issue? Thank you! The Academy team

BMasood 3月 05日, 2026

Missing "Add to Upwork" button in Inbound Certification

Hi HubSpot Academy Support, I'm Bilal Masood. My Inbound Certification has no "Add to Upwork" button on the certification page. Upwork requires clicking that button for official verification, but it's missing. Can you please tell me: Why is t 続きを読む

返信 Inbound Certification

0 いいね！

1 コメント

SamTassey

コミュニティーマネージャー

3月 06日, 2026 10:50

Hi @BMasood , Welcome to the Community! Currently, the direct integration between Upwork and HubSpot Academy is unavailable. Our te...続きを読む

brunomotta26 3月 05日, 2026

Cetification

Hi HubSpot, I hope you’re doing well. I submitted my practicum for the HubSpot CMS for Developers II: Best Practices: It is about two weeks too be completed, But I didn't receive grades on practicum Could you please confirm the progres 続きを読む

返信 Content Marketing

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0 コメント

解決済み

JByler1 3月 04日, 2026

Certification Transfer

Hi I'm trying to transfer my certifications from my previous email address ( redacted ) to my new account ( redacted ). The website says that it was successful and that I would receive aconfirmation email, but have not. I have tried this multiple t 続きを読む

返信 Inbound Certification

0 いいね！

4 コメント

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JByler1

メンバー

3月 05日, 2026 09:08

I confirmed that they have transferred, thank you Shane! I appreciate you editing the post for privacy purposes as well, thank you again!

VNdubane 3月 03日, 2026

Academy Practice Portal

Hi Academy Support Team, I am writing because I mistakenly deleted my HubSpot Academy Practice Mode account and I am unable to re-provision a new one through my course dashboard. I have already tried navigating to the "Practical Exercise" lesson 続きを読む

返信 Inbound Certification

0 いいね！

0 コメント

AArce6 2月 24日, 2026

Ayuda con certificaciones

Hola, Obtuve varias certificaciones de HubSpot Academy con una cuenta antigua de correo que ya no está activa y a la que no tengo acceso. Datos de la cuenta antigua: Correo antiguo: aarce@nautadigital.com Datos de mi cuenta actual: Correo ac 続きを読む

返信 Inbound Certification

0 いいね！

0 コメント

AngelMM 2月 24日, 2026

Ejercicio de la Academia HubSpot:Crea un lead en HubSpot

Buenas tardes a todos. No me permite realizar el ejercicio porque no aparece la pestaña Leads en espacio de trabajo. No puedo crear un Lead, definitivamente. Sabéis si es imprescindible para obtener la certificación? hasta he activado el trial y n 続きを読む

返信 Sales Software

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0 コメント

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Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team