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HubSpot Academy Support

Im Forum HubSpot Academy Support nach Lösungen suchen oder eine Frage stellen

BérangèreL on Februar 21, 2025

Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team

Hi all, We're aware of a problem preventing some users from downloading their certificates. We are sorry for the inconvenience. To be able to troubleshoot it, we'll need more information. Can you please follow these steps so that we can see Beitrag ansehen

Antworten Announcement

9 Likes

23 Antworten

kennedyp

Community-Manager/-in

März 21, 2025 18:17

Hey @Tnotavailable . Thank you for this feedback. We strive to ensure that the HubSpot Community embodies our company values, one of which ...Beitrag ansehen

JHogan1 on März 21, 2025

Creating a Multi-Select Field of Associated Contacts

I am creating a Card for my Deals for when a deal gets marked "Closed Won" I want this conditional card to pop up for our Sales -> Customer Success Handoff. This card will have the most important info but only pertinent to our CS Team. Sometimes Beitrag ansehen

Antworten HubSpot Design

0 Likes

0 Antwort

PHill9 on März 21, 2025

Exam question errors

I just took the exam and I had a couple of questions that I wanted to flag for typos, questions with multiple correct answers, and questions that seem to not have counted correct answers (I know how that one sounds). However I just want to check on Beitrag ansehen

Antworten Inbound Certification

0 Likes

0 Antwort

AHam88 on März 20, 2025

Completed Digital Marketing Course But Can't Download Cert

Hello, I just finished the Digital Marketing Certification, but when I go to download the certificate, not only will it not allow me to download, but it is also showing as a broken image link. Is it something on my end?

Antworten Content Marketing

0 Likes

1 Antwort

kennedyp

Community-Manager/-in

März 20, 2025 16:08

Hi there, Thank you for your feedback - We're aware of a problem preventing some users from downloading their certificates. Our team is investiga...Beitrag ansehen

Abbos on März 20, 2025

Issue with Course Completion & Certificate – "Integrating With HubSpot I: Foundations"

Hello HubSpot Academy Support, I completed the Integrating With HubSpot I: Foundations course about two weeks ago, but I have not received my certificate yet. When I check my course progress, it incorrectly shows that I have 1 of 8 lessons or Beitrag ansehen

Antworten Inbound Certification

1 Likes

1 Antwort

kennedyp

Community-Manager/-in

März 20, 2025 10:21

Hi @Abbos ! Great work completing this course! From my end, I can see that your practical exercises are still under review by the internal team. ...Beitrag ansehen

NKokot on März 19, 2025

Content Creation Framework approach

I have recently begun the 'Content Creation Framework' Acadamy course. For others who are doing this, or have completed this course, do you think it's better to watch the entire video series before you start working on each step? I am up to Beitrag ansehen

Antworten Academy

0 Likes

1 Antwort

DianaGomez

Community-Manager/-in

März 20, 2025 09:47

Hey @NKokot ! Thanks for reaching out to the Community! It sounds like you're making great progress! If you prefer getting the big pic...Beitrag ansehen

EKhan3 on März 18, 2025

Can't View or Download My HubSpot Academy Certificate

Hi, I just completed the AI for Marketers course on HubSpot Academy, but I can’t seem to view or download my certificate. My course progress shows as completed, but there’s no option to access the certificate. I’ve tried refreshing the page, cle Beitrag ansehen

Antworten Announcement

0 Likes

1 Antwort

BérangèreL

Community-Manager/-in

März 19, 2025 05:31

Hi there, Thank you for your feedback - We're aware of a problem preventing some users from downloading their certificates. Our team is investiga...Beitrag ansehen

wingism on März 18, 2025

Unable to download certification

Hi there, I have completed the Email marketing course but unable to download the certification. I have seen numerous same requests here but none have been answered as well. Would someone kindly help us? Thank you!

Antworten Email Marketing

0 Likes

1 Antwort

BérangèreL

Community-Manager/-in

März 19, 2025 05:31

Hi there, Thank you for your feedback - We're aware of a problem preventing some users from downloading their certificates. Our team is investiga...Beitrag ansehen

mahi2 on März 18, 2025

Unable to download the certificate

I am unable to download the certificate for one of the courses i just completed. I have already tried using different browsers but no luck. When i go to the download button (blocked icon) the same is disabled. Can anyone help me with the same ?

Antworten Inbound Certification

0 Likes

1 Antwort

BérangèreL

Community-Manager/-in

März 19, 2025 05:31

Hi there, Thank you for your feedback - We're aware of a problem preventing some users from downloading their certificates. Our team is investiga...Beitrag ansehen

estepanova on März 17, 2025

Retrieving/transferring a certificate

Hi, My account was linked to my college's email. I don't use it often so I was not aware of the account deactivation. I got a certificate Feb 2024 and it expires next year and now I can't access it anymore. (Credential ID: 7a9e05f44aad431b842 Beitrag ansehen

Antworten Content Marketing

0 Likes

1 Antwort

kennedyp

Community-Manager/-in

März 20, 2025 16:18

Hey @estepanova ! Thanks for your patience. Do you know the name of the course you took? I would be happy to see if there is a way to transfer the...Beitrag ansehen

zeeshanaashiq on März 17, 2025

Unable to Verify Inbound Marketing Certification Badge on Upwork

I am unable to verify my certification on upwork, infact i am unable see the option under my certififctae for upwork verification.

Antworten Inbound Certification

0 Likes

1 Antwort

kennedyp

Community-Manager/-in

März 20, 2025 16:48

Hey @zeeshanaashiq ! Congratulations on your certification. I understand you are trying to Add a HubSpot certification to your Upwork prof...Beitrag ansehen

Nadun on März 16, 2025

Unable to download certificate

Hi, I can't download my completed course certificate. That image is not loading and blocks the download icon. Can you help me get back the certificate?

Antworten Inbound Certification

0 Likes

2 Antworten

BérangèreL

Community-Manager/-in

März 19, 2025 05:31

Hi there, Thank you for your feedback - We're aware of a problem preventing some users from downloading their certificates. Our team is investiga...Beitrag ansehen

SRussell2 on März 13, 2025

Certification Transfer

I was recently let go from my position and need my hubspot certs transferred over to my new account so I can continue my cert progression. Please help, thanks.

Antworten Agency Partner

0 Likes

1 Antwort

kennedyp

Community-Manager/-in

März 20, 2025 16:51

Hi @SRussell2 ! Go ahead and DM me your previous email and I will be happy to look into transferring these certifications! Best, Kenned...Beitrag ansehen

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Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team