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HubSpot Academy Support

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BérangèreL on February 21, 2025

Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team

Hi all, We're aware of a problem preventing some users from downloading their certificates. We are sorry for the inconvenience. To be able to troubleshoot it, we'll need more information. Can you please follow these steps so that we can see read more

Reply Announcement

10 upvotes

27 Replies

GTulowa

Member

May 14, 2025 10:03

Hello, Just a quick message to say that I’m experiencing the same issue. If someone from the HubSpot team could get back to me to help resolve it, th...read more

TKaran on May 15, 2025

Hi, I'm Thaseekaran — a marketing and sales professional passionate about driving growth through smart strategies and meaningful connections. With a deep understanding of customer behavior and a results-driven mindset, I use HubSpot to turn data in read more

Reply Content Marketing

0 upvote

0 Reply

CWalbert on May 15, 2025

Can’t transfer certificates because job deleted my account

I have the pictures of when I screenshot it the certificates I was hired As a salesman at a technology service company in Crawfordsville, Indiana, When they fired me for no reason. Attempts to contact the company to cooperate has been futile, read more

Reply Announcement

0 upvote

0 Reply

KStorost on May 15, 2025

Certificates not Displayed

Hi, I took 3 certifications, but only two are displayed in my profile. Inbound Markeing is missing. Please support. Thanks!

Reply Inbound Certification

0 upvote

0 Reply

vmay9 on May 14, 2025

Free course videos not loading

Hi everyone, I am trying to watch the videos and start the free courses but none of the videos are loading. I tried refreshing the page, using a different browser, turning off my ad blocker, switched to different wifis, but nothing is working. read more

Reply Content Marketing

0 upvote

0 Reply

Paul_Tommo on May 13, 2025

My CMS development certificate

Hi there, I passed my exam for this certificate and submitted a link to a site I recently built in Hubspot last week, but I'm yet to receive my certificate. Can someone please help? Thanks in advance, Paul

Reply Hubl

0 upvote

0 Reply

Melina-STL on May 12, 2025

Transfer Credentials w/o Access to Old Account

I achieved several HubSpot Academy certications while working for organization I no longer work for and would like to certications transfered to my personal HubSpot account, but I know longer have access to that organization email account. How do I read more

Reply Inbound Certification

0 upvote

0 Reply

Solved

CNworah on May 12, 2025

Course still showing in progress: Set Up Your HubSpot CRM for Growth

I have finished the setting up your CRM and the importing your data into the Hubspot CRM videos, yet it still shows that the course is in progress. Can someone help with this

Reply CRM

0 upvote

4 Replies

Accepted solution

JessicaBaskey

Top Contributor | Platinum Partner

May 12, 2025 19:46

Hi @CNworah , In HubSpot Academy, a course may still display as "in progress" even after you've watched all the videos. This can happen if ...read more

S_Gluyas on May 12, 2025

Help with Hubspot service hub software certification writing my knowledge base article....no link

i passed th written exam and going to the knowlege base article, but I cannot find the link tos star writing my article

Reply Sales Software

0 upvote

0 Reply

dmarthi on May 09, 2025

Can someone recommend the suitable learning path or Which course offers end-to-end training in?

Hello, Can someone recommend the suitable learning path or Which course offers end-to-end training in? : 1. HubSpot workflows, marketing automation, reporting, integrations, email building, GTM enablement 2. Managing and maintaining CRM read more

Reply Content Marketing Contextual Marketing Email Marketing Inbound Sales

0 upvote

2 Replies

dmarthi

Participant

May 10, 2025 14:27

Appreciate your reply. Could you also please suggest what kind of job roles the skills I mentioned are most suitable for? Also, which module do I beg...read more

JKline9 on May 09, 2025

My Sales Hub certification is not showing up

My Sales Hub certification is not showing up on my Hubspot Academy My Profile page. I have the certificate that I downloaded when I finished the test. But it does not show up in my profile (two other certifications do). I am logged into the same acc read more

Reply Inbound Certification

0 upvote

0 Reply

ElizabethBCN on May 09, 2025

Missing email with exam results / errors

After completing the RevOps course and taking the exam, having not reached the PASS level - they promised an email with the results, esp helpful to see where I answered incorrectly. My colleagues received them, and I have not. No idea where to tur read more

Reply Growth Driven Design Inbound Certification

0 upvote

0 Reply

TSmith20 on May 08, 2025

AI Course Completion

I have recently completed the "AI For Marketing" course and at the very end, instead of giving me the certificate, it made me fill out a survey and then took me to Survey Monkey's website. I go back to HubSpot and I still don't have the certificate. read more

Reply Inbound Certification

0 upvote

0 Reply

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Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team