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BérangèreL on February 21, 2025
Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team
Hi all, We're aware of a problem preventing some users from downloading their certificates. We are sorry for the inconvenience. To be able to troubleshoot it, we'll need more information. Can you please follow these steps so that we can see read more
Reply Announcement
11 upvotes
40 Replies
makima
Member
July 10, 2025 02:14
Thanks for letting us know about the issue with downloading certificates. We’re sorry for the inconvenience. To help us troubleshoot,...read more
RitaCHUANG on July 16, 2025
Unable to Complete Practical Exercises – Limited Access to Marketing Hub
Hello, I’m currently working on completing my HubSpot Marketing Software Certification. While I’ve already passed the exam, I’ve encountered an issue with the practical exercises - some of them require access to Marketing Hub Professional features, read more
Reply Email Marketing
0 upvote
0 Reply
JMonroe1 on July 15, 2025
Trying to complete Service Hub certification but cannot do the exercises
I have already taken the course and passed the exam, but the practical lessons I can't do the practical lessons because the free version of Hubspot that the lessons link to doesn't have the functionality needed to do them. Where do I go from here?
Reply Inbound Certification
0 upvote
0 Reply
JNeal86 on July 15, 2025
Help with Certification Confirmation
Hello, I completed this exam and the required coursework over a week ago but still do not see this reflected in my account. I also see that when I go to the course now, it is not showing that I have taken the exam. Is there a way to know what else read more
Reply Content Marketing
0 upvote
0 Reply
DLuong1 on July 15, 2025
HubSpot Marketing Software - Email Practical Exercise Stuck
Hi Support, I passed the Marketing Software certification and submitted the email exercise but it hasn't been graded for over a week. I've also resubmitted it a few times. Please help
Reply Email Marketing
0 upvote
0 Reply
AMishra61 on July 15, 2025
Issue with Certification – Practical Exercises Marked Incomplete Despite Completion Body
Dear HubSpot Academy Team, I hope you are doing well. I recently completed the HubSpot Sales Software Certification exam and scored 40 out of 45. However, I continue to receive the message stating that I still need to complete the practical exe read more
Reply Sales Software
0 upvote
1 Reply
APernell
HubSpot Moderator
July 15, 2025 13:16
Hello @AMishra61 , Thank you for reaching out to the academy support team! I'm happy to help out with this. I just pulled your certificate an...read more
Scott_b on July 15, 2025
Practice Exercise Not Graded
Hi my one practice exercise for the sales software cert isn't graded yet and its been or in a few minutes here will be 24 hours. Can someone check into this please?
Reply Sales Software
0 upvote
1 Reply
APernell
HubSpot Moderator
July 15, 2025 14:21
Hello @Scott_b , Thank you for reaching out to the academy support team! I'm happy to help out with this. You are all set. You should see you...read more
Solved
Amelie-SERLI on July 14, 2025
Practicum and exam validated but no certification
Hello, i passed the exam of the course "CMS for Developers II: Best Practices" and received validation for the practicum by email, but i can't find the certification. The circle refering to the practicum is still white instead of being orange. read more
Reply Inbound Certification
0 upvote
2 Replies
Accepted solution
APernell
HubSpot Moderator
July 15, 2025 15:23
Hello @Amelie-SERLI , Thank you for reaching out to the academy support team! I'm happy to help out with this. You are all set. You should se...read more
Docphil on July 14, 2025
What I learnt in email marketing certificate course
Before now I have being struggling to keep my business going while at the same time making sure that I do not lose contact with my customers. But that was really hard without a proper CRM in place. In this course I learnt that to be a good email read more
Reply Email Marketing
0 upvote
1 Reply
Victor_Becerra
Community Manager
July 15, 2025 12:22
Hey @Docphil That's fantastic to hear! Simon Sinek's quote perfectly captures that essence. Keep up the great work applying what you've lea...read more
carolinadonado on July 14, 2025
I reactivated my HS Account and now I cannot see the certificates I completed before.
Hello, I completed the Service Hub Software certificate a few months ago and didn't download the credentials. After that, my account was deactivated due to inactivity, and now I don't seem to be able to see the credentials. Is there a way to ret read more
Reply Inbound Certification
0 upvote
1 Reply
Victor_Becerra
Community Manager
July 15, 2025 12:16
Hello @carolinadonado , Thank you for reaching out to the academy community page! I'm happy to help you with this. To retrieve your certificate...read more
LSStein on July 14, 2025
Help in transferring just one team members certifications
Hello, I have a team associated with me in tracking HubSpot certifications. One of the team members left and I would like to transfer just that team member's certifications to a new email. When I have tried using the transfer instructions, it see read more
Reply Inbound Certification
0 upvote
1 Reply
APernell
HubSpot Moderator
July 15, 2025 15:26
Hello @LSStein , Thank you for reaching out to the academy community board! I'm happy to help out with this. Can you share the old email addr...read more
MRawat7 on July 13, 2025
Unable to View the Certificate and Unable to Download it
Hello Support Team, I have completed the certificate course named "AI for Marketers" and it was fully completed with all the quizzes passed at each level. While exploring my learning, I see the course completed, however, I can;t see the view cert read more
Reply Inbound Certification
0 upvote
1 Reply
Victor_Becerra
Community Manager
July 14, 2025 15:15
Hi @MRawat7 Thank you for reaching out! I've looked into this for you, and it appears that "AI for Marketers" is not designated as a certifica...read more
Shadab_Ali on July 11, 2025
Certificate Not Receive
Hello Team, I have completed HubSpot CMS for Developers II: Best Practices course since 3 weeks ago. I completed the practical exercise and exam. But still, I didn't receive any feedback or earn certificates email. Could you please looking thi read more
Reply Content Marketing HubSpot Design
1 upvote
1 Reply
APernell
HubSpot Moderator
July 15, 2025 15:27
Hello @Shadab_Ali , Thank you for reaching out to the academy community board! I'm happy to help out with this. You are all set. You should s...read more
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Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team