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BérangèreL on February 21, 2025
Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team
Hi all, We're aware of a problem preventing some users from downloading their certificates. We are sorry for the inconvenience. To be able to troubleshoot it, we'll need more information. Can you please follow these steps so that we can see read more
Reply Announcement
10 upvotes
29 Replies
DRomano9
Member
June 12, 2025 11:59
I followed all the instructions and am still unable to download my certification, whats even more dissappointing is that I am forced to upgrade my pl...read more
ANazarli on June 16, 2025
issue
I completed How to Build a Paid Media Strategy course, but I cant get my certificate. please help
Reply Content Marketing
0 upvote
0 Reply
MCundiff on June 16, 2025
Inbound Marketing Certification Not Downloading
Hi team, I have completed the Inbound Marketing Certification, but it will not download. This is very important since my school assignment is to submit this certificate for a grade. I am afraid that I will be penalized for submitting the assignm read more
Reply Inbound Certification
0 upvote
0 Reply
Vigaat on June 15, 2025
Intro
Hello Everyone!🥰 My name is Victoria, it’s a pleasure to be part of this community. I’m really excited to learn, grow, and connect with amazing minds here. Looking forward to the journey ahead with you all.
Reply Content Marketing
0 upvote
0 Reply
GdelCarpio on June 13, 2025
Request for English Certificate - Gabriela del Carpio
Dear HubSpot Academy Team, I hope this email finds you well. My name is Gabriela del Carpio, and I recently completed the Inbound Sales certification in Spanish. I'm very grateful for the valuable knowledge gained through your program. I would read more
Reply Inbound Sales
0 upvote
0 Reply
Solved
Shadab_Ali on June 13, 2025
Looking for a free certification course for HubSpot CMS Developers
I am new on HubSpot CMS platform. I am looking for a free certification course for HubSpot CMS Developers. I enrolled this course but no content available in this course. it's totally blank. Please enable this course for me. And suggest me what's ar read more
Reply Announcement
0 upvote
3 Replies
Accepted solution
BérangèreL
Community Manager
June 13, 2025 06:06
Hi @Shadab_Ali and welcome, we are delighted to have you here! Thanks for asking the HubSpot Community! Did you try the " HubSpot CMS Certifica...read more
matiheilen on June 12, 2025
Passed inbound certification but the certificate hasn't been loaded
I finished the certification for hubspot inbound, but at the end of the test it just says " Hang tight while your certificate loads. " for the past 2 hours. I reload it and doesn't work. I tried in different browser, same issue. When I go to the "c read more
Reply Inbound Certification
0 upvote
2 Replies
kennedyp
Community Manager
June 16, 2025 16:40
Hi there! Thank you for your post. I recommend trying to clear your browser cache or try another browser. If you still have trouble downloading your ...read more
MWiley70 on June 12, 2025
Certification not loading
Hello. I just finished my Inbound Marketing Certification, but my certificate will not load. It just keeps going in circles, and my profile says the couse is not completed. I have not been able to get in contact with anyone about this either. Please read more
Reply Academy
0 upvote
0 Reply
pelinsusonmez on June 12, 2025
Cannot Access Digital Marketing Certificate
I've just passed the Digital Marketing course exam and the certificate won't load, has been stuck on " Hang tight while your certificate loads" for the past hour. Please send me PDF and PNG copies to my email.
Reply Inbound Certification
0 upvote
0 Reply
Tuckera on June 12, 2025
SEO certificate won't load
I've passed the SEO certification but the certificate won't load and isn't appearing in my profile. I've logged out and back in, and cleared the cache in my browser but it's still not loading. Any help?
Reply Inbound Certification
0 upvote
2 Replies
Jaycee_Lewis
Community Manager
June 13, 2025 15:38
Sending you a DM — Jaycee
DRomano9 on June 12, 2025
CANNOT DOWNLOAD CERTIFICATION
I recently just finished the digital marketing course and am unable to download my certification... I am trying to talk to customer support but without upgrading my account I am only able to talk to a chat bot which is a complete scam and totally a read more
Reply Inbound Certification
0 upvote
1 Reply
Jaycee_Lewis
Community Manager
June 13, 2025 16:17
Hey, @DRomano9 👋 The settings show the Sharing toggle for this specific certificate is not enabled. Can you follow the step here , make sur...read more
Anvay on June 12, 2025
Unable to renew dates on digital marketing certification
My digital marketing course certificate is about to expire in july. So i went through the course again and retook the exam, but the certificate still shows it expires in july 2025. Please help, thank you.
Reply Inbound Certification
0 upvote
1 Reply
Jaycee_Lewis
Community Manager
June 13, 2025 16:20
Hey, @Anvay 👋 Can you grab a screenshot? When I look from my end, I see it as renewed and expiring in 2026 now Best, Jaycee
DDeanda6 on June 12, 2025
Certificate Not Loading
Hi Team - I see it is a common problem but my Inbound Sales Certificate will not load and I need it ASAP. If somebody could get that to me it would be greatly appreciated. Thank you
Reply Inbound Sales
0 upvote
0 Reply
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Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team