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BérangèreL on February 21, 2025
Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team
Hi all, We're aware of a problem preventing some users from downloading their certificates. We are sorry for the inconvenience. To be able to troubleshoot it, we'll need more information. Can you please follow these steps so that we can see read more
Reply Announcement
11 upvotes
42 Replies
YA25
Member | Platinum Partner
September 15, 2025 01:37
Certificate Not Downloading After Exam Completion I recently completed the Service Hub Software Certification and passed the exam. However, when I...read more
SHäcker on December 17, 2025
Prüfung führt zu 404
Hallo, leider führt in der Hubspot Content Hub Zertifizierung die Prüfung "Blog-Beitrag erstellen" auf diese Seite: Leider kann die Prüfung so nicht gestartet werden, was die ganze Zertifizierung überflüssig macht.
Reply Content Marketing
0 upvote
0 Reply
ramiSlama on December 16, 2025
Inbound Marketing certification missing from my account
Hi, I passed the Inbound Marketing certification exam (in french) on 27 April 2024 , with a score of 59/60 , using this email address: ramibenhadjslama@gmail.com . I received a confirmation email from HubSpot that I passed, but in my accoun read more
Reply Inbound Certification
0 upvote
0 Reply
Solved
AChretien2 on December 15, 2025
Glitch? Help please
Im trying to complete the sales hub software certificate. For the schedule a meeting assessment, I need to change the host but i can't because every option says "they don't have their calendar connected." And no its not me i already have mine connec read more
Reply Sales Software
0 upvote
2 Replies
Accepted solution
AChretien2
Participant
December 15, 2025 22:25
Hi! Thank you for your response. Ok i have resubmitted it with keeping the host as myself. I did try that 2 days ago and it got rejected/failed and...read more
Solved
EBurdett on December 15, 2025
Student's use of acount
I am looking for support in terms of seeing a Hubspot Academy student's history in accessing their account etc. Is there someone I can talk to directly / privately about this?
Reply Inbound Certification
0 upvote
1 Reply
Accepted solution
APernell
HubSpot Moderator
December 15, 2025 14:11
Hello @EBurdett , Thank you for reaching out to the academy community board! I'm happy to help out with this. You can view users history on y...read more
Marceloajp on December 13, 2025
Issue Completing Exercise 1 – Filter Creation Video Is Outdated
Hello everyone, I’m currently taking a course on HubSpot Academy, and I’m having trouble completing Exercise 1 . The issue is that the video lesson about creating filters seems to be outdated. The interface shown in the video is different from read more
Reply Inbound Certification
0 upvote
3 Replies
BérangèreL
Community Manager
December 16, 2025 10:51
Hey @Marceloajp , thank you so much for sharing those extra details! I found a similar post that I think you’ll find helpful. In it, @karste...read more
SMondal43 on December 12, 2025
Integrating With HubSpot I: Foundations practical question
I am not finding the Integrating With HubSpot I: Foundations practical question. which need to submit. It is very urgent for me
Reply Inbound Certification
0 upvote
1 Reply
APernell
HubSpot Moderator
December 15, 2025 14:09
Hello @SMondal43 , Thank you for reaching out to the academy community board! I'm happy to help out with this. You can find the directions h...read more
Rgl1 on December 12, 2025
Request to change name in certificate
Hi HubSpot Academy team, I’d like to correct the name on my SEO certification . Current certificate name: Raghul n/a Correct name: Raghul M G HubSpot account email: [email] My profile name is already updated, but the SEO certificate still shows read more
Reply Content Marketing
0 upvote
1 Reply
BérangèreL
Community Manager
December 12, 2025 07:38
Hi @Rgl1 and welcome, it's a pleasure to have you here! Thanks for reaching out to the HubSpot Community! For that you need to follow these ste...read more
Solved
JNowland on December 11, 2025
Cannot pass the 'Create a Filter' exercise
In the playlist 'USING TICKET IN HUBSPOT' there is a practical exercise to 'CREATE A FILTER'. I have followed these instructions as much as possible and have failed 5 times with no feedback. The AI Chatbot gives instructions that do not match the e read more
Reply HubSpot Design
0 upvote
2 Replies
Accepted solution
APernell
HubSpot Moderator
December 15, 2025 14:01
@JNowland Thank you for reaching out to the academy community board! I'm happy to help out with this. The exercise is looking for you to create a s...read more
HudaAbdelgawad on December 11, 2025
Requesting Clarification on Rejected Practicum Submission
Hi everyone, I recently received a notification that my Practicum solution was rejected. After reviewing the requirements, I believe I met all the criteria, so I’m a bit unsure about what went wrong. Could someone please help me understand the spec read more
Reply Inbound Certification
0 upvote
1 Reply
APernell
HubSpot Moderator
December 15, 2025 13:57
Hello @HudaAbdelgawad , Thank you for reaching out to the academy community board! I'm happy to help out with this. Can you confirm which cou...read more
RNava3 on December 10, 2025
I haven't received my Certificate for Integrating With HubSpot I: Foundations
I completed the project that needs manual review. It's been over a week now and I haven't heard anything.
Reply Inbound Certification
0 upvote
3 Replies
APernell
HubSpot Moderator
December 15, 2025 13:55
@RNava3 Hey I just wanted to confirm you are able to see your certification in your my profile now.
Solved
hc_ar95 on December 09, 2025
Results for HubSpot CMS for Developers II: Best Practices practicum not received yet
I've submitted my "HubSpot CMS for Developers II: Best Practices" practicum assessment on 29th November, and still awaiting results, which were advertised to be provided within seven days, or so it states. The course page doesn't provide any fur read more
Reply Content Marketing HubSpot Design
0 upvote
2 Replies
Accepted solution
APernell
HubSpot Moderator
December 11, 2025 14:27
Hello @hc_ar95 , Thank you for reaching out to the academy support team! I appreciate your inquiry, and I'm more than happy to assist yo...read more
JasperVol on December 08, 2025
Havn't received my certificate
Now to be honest im not even sure if it was a course I would get a certificate from but my Teacher said it is so f it. i completed the course AI for marketers about 30 minutes ago and my deadline is today at 23.59. And I need the certificate before read more
Reply Inbound Certification
0 upvote
2 Replies
BérangèreL
Community Manager
December 10, 2025 12:02
Hi @JasperVol , thank you so much for your patience while I looked into this for you! Just to clarify, “AI for Marketers” isn’t a certificate ...read more
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Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team