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BérangèreL on February 21, 2025
Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team
Hi all, We're aware of a problem preventing some users from downloading their certificates. We are sorry for the inconvenience. To be able to troubleshoot it, we'll need more information. Can you please follow these steps so that we can see read more
Reply Announcement
9 upvotes
23 Replies
kennedyp
Community Manager
March 21, 2025 18:17
Hey @Tnotavailable . Thank you for this feedback. We strive to ensure that the HubSpot Community embodies our company values, one of which ...read more
BCarvalheira on March 25, 2025
Issue with HubSpot Reporting Certification Renewal
I just retook the HubSpot Reporting exam, as I received a notification that my certificate was set to expire on March 25 (today). After successfully completing the exam today, I noticed that my certificate still reflects the old date, rather than th read more
Reply Inbound Certification
0 upvote
0 Reply
RAlBazian on March 24, 2025
Issue w/ Exam Certification
I just retook the Digital Marketing exam, as I received a notification that my certificate was set to expire on April 17. After successfully completing the exam today, I noticed that my certificate still reflects last year’s date, rather than the cu read more
Reply Inbound Certification
0 upvote
0 Reply
AMohs on March 24, 2025
Unable to Download certification
Hi, When I go to download my certificate, it gives me a red crossed ut circle
Reply Content Marketing
0 upvote
0 Reply
ASingharaj on March 23, 2025
Unable to Access Recommendations in HubSpot Ads Section
Hi everyone, I’m currently working on my HubSpot certification, and I’ve hit a roadblock. According to the exercise instructions, I need to review recommendations for my Google Ads campaigns by navigating to Marketing > Ads, and then clicking th read more
Reply Inbound Certification
0 upvote
0 Reply
Nandy on March 23, 2025
Can't download contextual marketing certificate
Hi, I have finished my Contextual Marketing exam. I can't download the certificate because a practical exam is missing. The practical exam requires an upgarded version of HubSpot for me to practice smart texts. I was not aware of it else I would read more
Reply Contextual Marketing
0 upvote
3 Replies
Jnix284
Hall of Famer
March 24, 2025 10:28
@Nandy you'd just need to open the certification in Academy from the dev account and start the exercise from there. Practical exercises can b...read more
JHogan1 on March 21, 2025
Creating a Multi-Select Field of Associated Contacts
I am creating a Card for my Deals for when a deal gets marked "Closed Won" I want this conditional card to pop up for our Sales -> Customer Success Handoff. This card will have the most important info but only pertinent to our CS Team. Sometimes read more
Reply HubSpot Design
0 upvote
1 Reply
Josh
Recognized Expert | Diamond Partner
March 24, 2025 09:40
Hi @JHogan1 , I would use association labels. Have the rep apply the association label on key contacts you can then create a center card that ...read more
PHill9 on March 21, 2025
Exam question errors
I just took the exam and I had a couple of questions that I wanted to flag for typos, questions with multiple correct answers, and questions that seem to not have counted correct answers (I know how that one sounds). However I just want to check on read more
Reply Inbound Certification
0 upvote
1 Reply
Jnix284
Hall of Famer
March 22, 2025 08:44
@PHill9 I hope someone from the Academy team will jump in to help, but I wanted to share that when I've run into questions with multiple correct an...read more
AHam88 on March 20, 2025
Completed Digital Marketing Course But Can't Download Cert
Hello, I just finished the Digital Marketing Certification, but when I go to download the certificate, not only will it not allow me to download, but it is also showing as a broken image link. Is it something on my end?
Reply Content Marketing
0 upvote
1 Reply
kennedyp
Community Manager
March 20, 2025 16:08
Hi there, Thank you for your feedback - We're aware of a problem preventing some users from downloading their certificates. Our team is investiga...read more
Abbos on March 20, 2025
Issue with Course Completion & Certificate – "Integrating With HubSpot I: Foundations"
Hello HubSpot Academy Support, I completed the Integrating With HubSpot I: Foundations course about two weeks ago, but I have not received my certificate yet. When I check my course progress, it incorrectly shows that I have 1 of 8 lessons or read more
Reply Inbound Certification
1 upvote
1 Reply
kennedyp
Community Manager
March 20, 2025 10:21
Hi @Abbos ! Great work completing this course! From my end, I can see that your practical exercises are still under review by the internal team. ...read more
NKokot on March 19, 2025
Content Creation Framework approach
I have recently begun the 'Content Creation Framework' Acadamy course. For others who are doing this, or have completed this course, do you think it's better to watch the entire video series before you start working on each step? I am up to read more
Reply Academy
0 upvote
1 Reply
DianaGomez
Community Manager
March 20, 2025 09:47
Hey @NKokot ! Thanks for reaching out to the Community! It sounds like you're making great progress! If you prefer getting the big pic...read more
EKhan3 on March 18, 2025
Can't View or Download My HubSpot Academy Certificate
Hi, I just completed the AI for Marketers course on HubSpot Academy, but I can’t seem to view or download my certificate. My course progress shows as completed, but there’s no option to access the certificate. I’ve tried refreshing the page, cle read more
Reply Announcement
0 upvote
1 Reply
BérangèreL
Community Manager
March 19, 2025 05:31
Hi there, Thank you for your feedback - We're aware of a problem preventing some users from downloading their certificates. Our team is investiga...read more
wingism on March 18, 2025
Unable to download certification
Hi there, I have completed the Email marketing course but unable to download the certification. I have seen numerous same requests here but none have been answered as well. Would someone kindly help us? Thank you!
Reply Email Marketing
0 upvote
1 Reply
BérangèreL
Community Manager
March 19, 2025 05:31
Hi there, Thank you for your feedback - We're aware of a problem preventing some users from downloading their certificates. Our team is investiga...read more
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Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team