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HubSpot Academy Support

Im Forum HubSpot Academy Support nach Lösungen suchen oder eine Frage stellen

BérangèreL on Februar 21, 2025

Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team

Hi all, We're aware of a problem preventing some users from downloading their certificates. We are sorry for the inconvenience. To be able to troubleshoot it, we'll need more information. Can you please follow these steps so that we can see Beitrag ansehen

Antworten Announcement

9 Likes

23 Antworten

kennedyp

Community-Manager/-in

März 21, 2025 18:17

Hey @Tnotavailable . Thank you for this feedback. We strive to ensure that the HubSpot Community embodies our company values, one of which ...Beitrag ansehen

BCarvalheira on März 25, 2025

Issue with HubSpot Reporting Certification Renewal

I just retook the HubSpot Reporting exam, as I received a notification that my certificate was set to expire on March 25 (today). After successfully completing the exam today, I noticed that my certificate still reflects the old date, rather than th Beitrag ansehen

Antworten Inbound Certification

0 Likes

0 Antwort

RAlBazian on März 24, 2025

Issue w/ Exam Certification

I just retook the Digital Marketing exam, as I received a notification that my certificate was set to expire on April 17. After successfully completing the exam today, I noticed that my certificate still reflects last year’s date, rather than the cu Beitrag ansehen

Antworten Inbound Certification

0 Likes

0 Antwort

AMohs on März 24, 2025

Unable to Download certification

Hi, When I go to download my certificate, it gives me a red crossed ut circle

Antworten Content Marketing

0 Likes

0 Antwort

ASingharaj on März 23, 2025

Unable to Access Recommendations in HubSpot Ads Section

Hi everyone, I’m currently working on my HubSpot certification, and I’ve hit a roadblock. According to the exercise instructions, I need to review recommendations for my Google Ads campaigns by navigating to Marketing > Ads, and then clicking th Beitrag ansehen

Antworten Inbound Certification

0 Likes

0 Antwort

Nandy on März 23, 2025

Can't download contextual marketing certificate

Hi, I have finished my Contextual Marketing exam. I can't download the certificate because a practical exam is missing. The practical exam requires an upgarded version of HubSpot for me to practice smart texts. I was not aware of it else I would Beitrag ansehen

Antworten Contextual Marketing

0 Likes

3 Antworten

Jnix284

Berühmtheit

März 24, 2025 10:28

@Nandy you'd just need to open the certification in Academy from the dev account and start the exercise from there. Practical exercises can b...Beitrag ansehen

JHogan1 on März 21, 2025

Creating a Multi-Select Field of Associated Contacts

I am creating a Card for my Deals for when a deal gets marked "Closed Won" I want this conditional card to pop up for our Sales -> Customer Success Handoff. This card will have the most important info but only pertinent to our CS Team. Sometimes Beitrag ansehen

Antworten HubSpot Design

0 Likes

1 Antwort

Josh

Trendsetter/-in | Diamond Partner

März 24, 2025 09:40

Hi @JHogan1 , I would use association labels. Have the rep apply the association label on key contacts you can then create a center card that ...Beitrag ansehen

PHill9 on März 21, 2025

Exam question errors

I just took the exam and I had a couple of questions that I wanted to flag for typos, questions with multiple correct answers, and questions that seem to not have counted correct answers (I know how that one sounds). However I just want to check on Beitrag ansehen

Antworten Inbound Certification

0 Likes

1 Antwort

Jnix284

Berühmtheit

März 22, 2025 08:44

@PHill9 I hope someone from the Academy team will jump in to help, but I wanted to share that when I've run into questions with multiple correct an...Beitrag ansehen

AHam88 on März 20, 2025

Completed Digital Marketing Course But Can't Download Cert

Hello, I just finished the Digital Marketing Certification, but when I go to download the certificate, not only will it not allow me to download, but it is also showing as a broken image link. Is it something on my end?

Antworten Content Marketing

0 Likes

1 Antwort

kennedyp

Community-Manager/-in

März 20, 2025 16:08

Hi there, Thank you for your feedback - We're aware of a problem preventing some users from downloading their certificates. Our team is investiga...Beitrag ansehen

Abbos on März 20, 2025

Issue with Course Completion & Certificate – "Integrating With HubSpot I: Foundations"

Hello HubSpot Academy Support, I completed the Integrating With HubSpot I: Foundations course about two weeks ago, but I have not received my certificate yet. When I check my course progress, it incorrectly shows that I have 1 of 8 lessons or Beitrag ansehen

Antworten Inbound Certification

1 Likes

1 Antwort

kennedyp

Community-Manager/-in

März 20, 2025 10:21

Hi @Abbos ! Great work completing this course! From my end, I can see that your practical exercises are still under review by the internal team. ...Beitrag ansehen

NKokot on März 19, 2025

Content Creation Framework approach

I have recently begun the 'Content Creation Framework' Acadamy course. For others who are doing this, or have completed this course, do you think it's better to watch the entire video series before you start working on each step? I am up to Beitrag ansehen

Antworten Academy

0 Likes

1 Antwort

DianaGomez

Community-Manager/-in

März 20, 2025 09:47

Hey @NKokot ! Thanks for reaching out to the Community! It sounds like you're making great progress! If you prefer getting the big pic...Beitrag ansehen

EKhan3 on März 18, 2025

Can't View or Download My HubSpot Academy Certificate

Hi, I just completed the AI for Marketers course on HubSpot Academy, but I can’t seem to view or download my certificate. My course progress shows as completed, but there’s no option to access the certificate. I’ve tried refreshing the page, cle Beitrag ansehen

Antworten Announcement

0 Likes

1 Antwort

BérangèreL

Community-Manager/-in

März 19, 2025 05:31

Hi there, Thank you for your feedback - We're aware of a problem preventing some users from downloading their certificates. Our team is investiga...Beitrag ansehen

wingism on März 18, 2025

Unable to download certification

Hi there, I have completed the Email marketing course but unable to download the certification. I have seen numerous same requests here but none have been answered as well. Would someone kindly help us? Thank you!

Antworten Email Marketing

0 Likes

1 Antwort

BérangèreL

Community-Manager/-in

März 19, 2025 05:31

Hi there, Thank you for your feedback - We're aware of a problem preventing some users from downloading their certificates. Our team is investiga...Beitrag ansehen

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Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team