HubSpot Academy Support

Search HubSpot Academy Support for solutions or ask a question
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Filter by
  • All labels
  • Agency Partner
  • Announcement
  • Content Marketing
  • Contextual Marketing
  • Email Marketing
  • Growth Driven Design
  • HubSpot Design
  • Inbound Certification
  • Inbound Sales
  • Sales Software
Sort by
Most Recent
  • Most Recent
  • Most Upvoted
State
All
  • All
  • Solved
  • Unsolved
  • No Replies Yet
BérangèreL on February 21, 2025
Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team
Hi all, We're aware of a problem preventing some users from downloading their certificates. We are sorry for the inconvenience. To be able to troubleshoot it, we'll need more information. Can you please follow these steps so that we can see read more
Reply Announcement
11 upvotes
36 Replies
asianmazing86
Member
June 23, 2025 12:29
Certification isn't loading and allowing me to download it or add to LinkedIn. I have downloaded HAR file what are my next steps?
VHaldankar on June 24, 2025
Seeking Mentor for Hands-on HubSpot CRM Training
Hi HubSpot Community, I’m preparing for a job that requires practical HubSpot CRM experience, and I need **hands-on mentorship** to accelerate my learning. Could someone experienced guide me or point me to the right person? Specifically, read more
Reply Email Marketing Inbound Certification
0 upvote
0 Reply
Jamaltonu on June 24, 2025
Original name of KPI Value
I see on dashboard KPI value. But when I pull data on power BI, I do not see any column name "KPI Value" in deal table. What is the original source of KPI value? Thanks in advance
Reply HubSpot Design
0 upvote
0 Reply
SBatchelor1 on June 24, 2025
Help with videos that keep freezing
Hello, I'm experiencing an issue when playing videos on HubSpot Academy - the videos freeze or glitch shortly after starting. After a few seconds of playback, the screen goes static and the video freezes completely. This happens consistently wi read more
Reply Announcement
0 upvote
0 Reply
MDonkanha on June 24, 2025
Exam passed but award not generated
Hello, I passed the Content Marketing Certification Course exam a few days ago and my award has still not been generated. I would like this certificate to download it. I have tried clearing my cache, using a different browser and logging o read more
Reply Inbound Certification
0 upvote
0 Reply
pankhudijaiswal on June 24, 2025
certificate download issue
my digital marketing course is completed but i can't download my certificate , I have done everything but it is not loading . kindly resolve this
Reply Announcement Content Marketing Inbound Certification
0 upvote
0 Reply
SSengupta8 on June 24, 2025
Request for Support – Certificate Not Received for Business Analytics Course
Dear [Team/Support], I’m writing to express my concern and frustration regarding the Business Analytics course that I successfully completed on June 20th . Despite completing the course, I have not yet received the certificate , and it’s been s read more
Reply Feedback Surveys
0 upvote
0 Reply
Harshsharma0502 on June 24, 2025
The certificate is not showing after complete the exam
The certificate is not showing Hello HubSpot Team, I’ve completed all modules of the Social Media Marketing Certification and passed the exam. Please manually review my account and unlock my certificate. Thank you, Harsh Sharma read more
Reply Content Marketing
0 upvote
0 Reply
FAniema-Abasi on June 23, 2025
Certificate still locked despite completing the course
Hello HubSpot Team, I’ve completed all modules of the Social Media Marketing Certification and passed the exam (55/70), but it still shows 42 minutes remaining, even after rewatching the lessons, clearing cache, and refreshing multiple times. read more
Reply Inbound Certification
0 upvote
0 Reply
dilan_qnk on June 23, 2025
Certificado de Marketing para Redes Sociales
Acabo de terminar la certificación de Marketing para Redes Sociales, sin embargo, el certificado no se emite y tampoco puedo descargarlo.
Reply Announcement
0 upvote
1 Reply
DianaGomez
Community Manager
June 24, 2025 03:24
Hola @dilan_qnk , HubSpot Academy está en proceso de actualizar sus cursos de certificación. Si no encuentras un curso, es posible que esté ...read more
AA28 on June 23, 2025
Practicum Not Reviewed – HubSpot CMS for Developers II: Best Practices
I submitted my practicum for the HubSpot CMS for Developers II: Best Practices certification two weeks ago, but it still hasn’t been moved to the review stage. I’ve been waiting for quite some time, and I just wanted to follow up to ensure everyth read more
Reply Inbound Certification
0 upvote
0 Reply
FAniema-Abasi on June 23, 2025
Certificate not showing after completing course and exams
Hello HubSpot Team, I’ve completed all the lesson for the Social Media Marketing Certification course and passed the exam with a score of 55/70. However, my certificate still isn’t showing. It keeps saying I have time left on some videos even th read more
Reply Inbound Certification
0 upvote
0 Reply
JMayhew9 on June 23, 2025
Certification Stuck Loading
Hello there! I just completed the test for my RevOps certification. I passed the test, however the page has been saying " Hang tight while your certificate loads" now for well over an hour. I have tried refreshing the page. I don't want to navi read more
Reply Inbound Sales
0 upvote
1 Reply
JMayhew9
Participant
June 24, 2025 06:57
My cerftificate has now been stuck loading for over a day. Is there anything that can be done? Is there somewhere that I can go and download my certi...read more
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Looking to start a conversation or ask a question?

Create a post

Sign up for the Community Newsletter

Receive Community updates and events in your inbox every Monday morning.

Featured Content

Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team