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HubSpot Academy Support

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EKhan3 on March 18, 2025

Can't View or Download My HubSpot Academy Certificate

Hi, I just completed the AI for Marketers course on HubSpot Academy, but I can’t seem to view or download my certificate. My course progress shows as completed, but there’s no option to access the certificate. I’ve tried refreshing the page, cle read more

Reply Announcement

0 upvote

1 Reply

BérangèreL

Community Manager

March 19, 2025 05:31

Hi there, Thank you for your feedback - We're aware of a problem preventing some users from downloading their certificates. Our team is investiga...read more

wingism on March 18, 2025

Unable to download certification

Hi there, I have completed the Email marketing course but unable to download the certification. I have seen numerous same requests here but none have been answered as well. Would someone kindly help us? Thank you!

Reply Email Marketing

0 upvote

1 Reply

BérangèreL

Community Manager

March 19, 2025 05:31

Hi there, Thank you for your feedback - We're aware of a problem preventing some users from downloading their certificates. Our team is investiga...read more

mahi2 on March 18, 2025

Unable to download the certificate

I am unable to download the certificate for one of the courses i just completed. I have already tried using different browsers but no luck. When i go to the download button (blocked icon) the same is disabled. Can anyone help me with the same ?

Reply Inbound Certification

0 upvote

1 Reply

BérangèreL

Community Manager

March 19, 2025 05:31

Hi there, Thank you for your feedback - We're aware of a problem preventing some users from downloading their certificates. Our team is investiga...read more

estepanova on March 17, 2025

Retrieving/transferring a certificate

Hi, My account was linked to my college's email. I don't use it often so I was not aware of the account deactivation. I got a certificate Feb 2024 and it expires next year and now I can't access it anymore. (Credential ID: 7a9e05f44aad431b842 read more

Reply Content Marketing

0 upvote

0 Reply

zeeshanaashiq on March 17, 2025

Unable to Verify Inbound Marketing Certification Badge on Upwork

I am unable to verify my certification on upwork, infact i am unable see the option under my certififctae for upwork verification.

Reply Inbound Certification

0 upvote

0 Reply

Nadun on March 16, 2025

Unable to download certificate

Hi, I can't download my completed course certificate. That image is not loading and blocks the download icon. Can you help me get back the certificate?

Reply Inbound Certification

0 upvote

2 Replies

BérangèreL

Community Manager

March 19, 2025 05:31

Hi there, Thank you for your feedback - We're aware of a problem preventing some users from downloading their certificates. Our team is investiga...read more

SRussell2 on March 13, 2025

Certification Transfer

I was recently let go from my position and need my hubspot certs transferred over to my new account so I can continue my cert progression. Please help, thanks.

Reply Agency Partner

0 upvote

0 Reply

DrRichardson on March 13, 2025

Deactive/Remove User

I need 2 students REMOVED from my current roster. How do I remove them?????? They were on my roster 3 semesters ago; I deactivated them. But, now I need to enroll them (again) into my spring course. However, when I try to deactivate them or remo read more

Reply Agency Partner

0 upvote

1 Reply

TomM2

Thought Leader | Platinum Partner

March 14, 2025 06:32

Hey @DrRichardson a deactivated user is still technically in use as it's not fully removed, once they're deactivated you just need to take the ste...read more

KNguyen13 on March 13, 2025

Certificate download issue

Hello all, I have completed a few certifications however I was unable to download it. I'm able to screenshot, copy and send it to someone else, however when viewing the image and downloading it would not let me. I tried a different browser, cleared read more

Reply Content Marketing

0 upvote

4 Replies

danachuka

Member

March 19, 2025 08:32

Right-click on the certificate that doesn't load properly and click, "open image in new tab". You're welcome 😉

AnasAlam04 on March 13, 2025

SEO course

hello, its me Anas Alam. taking the free SEO certification. I want to know the course publish date and it still valid for today? 2025

Reply Inbound Certification

0 upvote

1 Reply

Josh

Recognized Expert | Diamond Partner

March 13, 2025 08:23

Hi @AnasAlam04 , I'm not certain on the course publish date, but I would say it's still valid if you're new to the SEO space. Keep in mind tha...read more

gMcleod5 on March 13, 2025

blank screen when clicking on a link to free CEO course

Reply SEO

0 upvote

1 Reply

Jnix284

Hall of Famer

March 19, 2025 09:46

@gMcleod5 can you share the link you're trying to access? Here are links for the SEO certifications: https://academy.hubspot.com/courses/s...read more

NOORAZAKIR on March 12, 2025

Cant see my certificate or download

I am not able to download my certificate of digital marketing course the picture is not loading pls mail my certificate.

Reply Inbound Certification

1 upvote

1 Reply

BérangèreL

Community Manager

March 19, 2025 05:32

Hi there, Thank you for your feedback - We're aware of a problem preventing some users from downloading their certificates. Our team is investiga...read more

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Downloading Certificates issue on HubSpot Academy - Updates