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HubSpot Academy Support

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BérangèreL on Fevereiro 21, 2025

Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team

Hi all, We're aware of a problem preventing some users from downloading their certificates. We are sorry for the inconvenience. To be able to troubleshoot it, we'll need more information. Can you please follow these steps so that we can see Leia mais

Responder Announcement

11 avaliações positivas

47 Respostas

BérangèreL

Gerente da Comunidade

Março 05, 2026 10:17

Hi @Mna110 and thanks for reaching out to the HubSpot Community! Did you try the steps outlined on this article " How do I change the name displ...Leia mais

jgottapu on Março 09, 2026

Urgent: HubSpot Academy Certificates Not Updating After Name Change

Hi HubSpot Community, I need urgent assistance with my HubSpot Academy certifications. I recently updated my first and last name in my HubSpot profile, following all instructions on HubSpot Academy FAQ . Despite updating my profile and: Loggi Leia mais

Responder Inbound Certification

0 avaliações positivas

1 Respostas

SamTassey

Gerente da Comunidade

Março 10, 2026 09:17

Hi @jgottapu , Welcome to the Community! I'm happy to help out with this. Looking into your profile, I see that your HubSpot User Account...Leia mais

Jupiterz on Março 09, 2026

Inbound Certificate > Transcript Errors

Hello! I've just started the Inbound Certificate. I listen to the video while I also follow along with the transcript. So far I've encountered 2 issues with the transcript Understanding the Fundamentals of Inbound . Video 1, Page 2: The Leia mais

Responder Inbound Certification

0 avaliações positivas

1 Respostas

BérangèreL

Gerente da Comunidade

Março 10, 2026 07:59

Hi @Jupiterz and welcome, we are so glad you are here! Thanks so much for your valuable feedback, I'll pass it along internally! Have a wonderf...Leia mais

xxByBird on Março 09, 2026

Problemas com o exercício de Filtro Sales Hub

Esse é um novo post pois não resolveram meu problema ainda, vai completar 1 mês e não consigo pegar meu certificado do Sales Hub pq o exercício de filtro sempre dá erro, é o único exercíco que falta mas não consigo finalizar pq independente do filtr Leia mais

Responder Sales Software

0 avaliações positivas

1 Respostas

BérangèreL

Gerente da Comunidade

Março 10, 2026 07:44

Olá, @xxByBird , e obrigado por entrar em contato com a Comunidade HubSpot! Lamento saber que você ainda está tendo problemas com o exercício ...Leia mais

SaeedAlsous on Março 09, 2026

can't change my cetificate name

My HubSpot Academy certificate shows the wrong name even though I updated my account and Academy profile. Email: shoeboxjo.info@gmail.com Certification: [inbound sales ] Current name on certificate: “[shoebox n/a]” Correct name I want: Leia mais

Responder Inbound Sales

0 avaliações positivas

4 Respostas

SaeedAlsous

Participante

Março 10, 2026 18:14

is it taking that much time?!

Solucionado

Rafay on Março 06, 2026

Need to Change Name on Certificate

Hey, So my name on my certificate is Rafay n/a but i want it changed to Abdul Rafay. i did all the steps which other forums said but its still not updating, can someone from support please update this. thanks

Responder Inbound Certification

0 avaliações positivas

1 Respostas

Solução Aceita

chris-profitpad

Colaborador(a) | Parceiro Platinum

Março 07, 2026 19:48

Hey there, what certificate are you referring to? A screenshot would be super helpful. Does this post answer your question?

graywatson on Março 06, 2026

Video captions only showing partial lines in multiple Academy lessons

I’m experiencing an issue with the video captions across multiple lessons in the Digital Marketing course. Issue: The closed captions are only showing the first part of each line, and the rest of the sentence is cut off or missing. This happens c Leia mais

Responder Inbound Certification

0 avaliações positivas

2 Respostas

APernell

Moderador da HubSpot

Março 09, 2026 14:00

Hello @graywatson , Do you mind sharing a video of the issue? Thank you! The Academy team

BMasood on Março 05, 2026

Missing "Add to Upwork" button in Inbound Certification

Hi HubSpot Academy Support, I'm Bilal Masood. My Inbound Certification has no "Add to Upwork" button on the certification page. Upwork requires clicking that button for official verification, but it's missing. Can you please tell me: Why is t Leia mais

Responder Inbound Certification

0 avaliações positivas

1 Respostas

SamTassey

Gerente da Comunidade

Março 06, 2026 10:50

Hi @BMasood , Welcome to the Community! Currently, the direct integration between Upwork and HubSpot Academy is unavailable. Our te...Leia mais

brunomotta26 on Março 05, 2026

Cetification

Hi HubSpot, I hope you’re doing well. I submitted my practicum for the HubSpot CMS for Developers II: Best Practices: It is about two weeks too be completed, But I didn't receive grades on practicum Could you please confirm the progres Leia mais

Responder Content Marketing

0 avaliações positivas

0 Respostas

Solucionado

JByler1 on Março 04, 2026

Certification Transfer

Hi I'm trying to transfer my certifications from my previous email address ( redacted ) to my new account ( redacted ). The website says that it was successful and that I would receive aconfirmation email, but have not. I have tried this multiple t Leia mais

Responder Inbound Certification

0 avaliações positivas

4 Respostas

Solução Aceita

JByler1

Membro

Março 05, 2026 09:08

I confirmed that they have transferred, thank you Shane! I appreciate you editing the post for privacy purposes as well, thank you again!

VNdubane on Março 03, 2026

Academy Practice Portal

Hi Academy Support Team, I am writing because I mistakenly deleted my HubSpot Academy Practice Mode account and I am unable to re-provision a new one through my course dashboard. I have already tried navigating to the "Practical Exercise" lesson Leia mais

Responder Inbound Certification

0 avaliações positivas

0 Respostas

AArce6 on Fevereiro 24, 2026

Ayuda con certificaciones

Hola, Obtuve varias certificaciones de HubSpot Academy con una cuenta antigua de correo que ya no está activa y a la que no tengo acceso. Datos de la cuenta antigua: Correo antiguo: aarce@nautadigital.com Datos de mi cuenta actual: Correo ac Leia mais

Responder Inbound Certification

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AngelMM on Fevereiro 24, 2026

Ejercicio de la Academia HubSpot:Crea un lead en HubSpot

Buenas tardes a todos. No me permite realizar el ejercicio porque no aparece la pestaña Leads en espacio de trabajo. No puedo crear un Lead, definitivamente. Sabéis si es imprescindible para obtener la certificación? hasta he activado el trial y n Leia mais

Responder Sales Software

0 avaliações positivas

0 Respostas

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Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team