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HubSpot Academy Support

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BérangèreL le Février 21, 2025

Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team

Hi all, We're aware of a problem preventing some users from downloading their certificates. We are sorry for the inconvenience. To be able to troubleshoot it, we'll need more information. Can you please follow these steps so that we can see Lire la suite

Répondre Announcement

11 Mentions J'aime

42 Réponses

YA25

Membre | Partenaire solutions Platinum

Septembre 15, 2025 01:37

Certificate Not Downloading After Exam Completion I recently completed the Service Hub Software Certification and passed the exam. However, when I...Lire la suite

CristinaCriss27 le Janvier 23, 2026

My certification does not appear on my profile

I have a course certificate that does dot appear anymore on my profile. It is the one from inbound marketing course and I have an email from HubSpot that confirms i got the certification on 31st of march 2024, so i should still have it beca Lire la suite

Répondre Inbound Certification

0 Mention J'aime

1 Réponse

chighsmith

Gestionnaire de communauté

Janvier 23, 2026 15:28

Hi @CristinaCriss27 , Thank you for posting to the Community! I'd like to tag in our Academy Experts to see if they have any insight here. Hi @...Lire la suite

LGottschalk le Janvier 22, 2026

How to keep my HubSpot certifications if my portal is deactivated?

I received an email today saying if I don't log in by 1/29 that my certifications will be lost. When I log in, it says I don't have a portal and need to make a new account. I am doing this within an hour of receiving the email. I have until the 29th Lire la suite

Répondre Inbound Certification

0 Mention J'aime

1 Réponse

BérangèreL

Gestionnaire de communauté

Janvier 23, 2026 05:26

Hi @LGottschalk and thank you for sharing your experience and details. If your CRM portal was deactivated, your certifications should remain acc...Lire la suite

Résolues

IMedeiros1 le Janvier 22, 2026

Make a Call in HubSpot Exercise on Free Plan

Hi, I’m taking the Sales Hub Software (English – new version) certification. I’m using a free EN‑US business account for the course. On the upgrade page, under Sales Hub, both Calling and HubSpot-provided phone numbers are blank. In Settings Lire la suite

Répondre Sales Software

0 Mention J'aime

2 Réponses

Solution Acceptée

APernell

Modérateur HubSpot

Janvier 22, 2026 15:19

Hello @IMedeiros1 , Thank you for reaching out to the academy community board! I'm happy to help out with this. The practical exercise has be...Lire la suite

mubashar-ali le Janvier 22, 2026

What is the best account setup learning path sequence in HubSpot?

Hi Community, I hope you’re all doing well. I’m new to HubSpot and currently exploring the HubSpot Academy learning paths. I’ve selected the Account Setup category and see a lot of available content, but I’m unsure about the best order to start an Lire la suite

Répondre Inbound Certification

0 Mention J'aime

1 Réponse

BérangèreL

Gestionnaire de communauté

Janvier 22, 2026 11:52

Hi @mubashar-ali and welcome, it's a pleasure to have you here! Great question, thanks for asking! I'd recommend starting with these resources:...Lire la suite

felipeagudeloh le Janvier 20, 2026

Issue Completing Inbound Marketing Certification Exam

Hi there. I have just completed all the lessons for the Inbound Marketing certification on HubSpot Academy, but I have not been able to take the 60‑question exam due to what appears to be a technical issue with the platform. Each time I answer a q Lire la suite

Répondre Inbound Certification

0 Mention J'aime

1 Réponse

STierney

Gestionnaire de communauté

Janvier 20, 2026 19:34

Hey @felipeagudeloh - thanks for posting in the Community! I can confirm that your progress in this course has been recorded. To your inquiry, t...Lire la suite

jlaf le Janvier 20, 2026

Certifications not showing in account

My certifications are not showing in my account. When I contacted chat support, they sent me a screenshot of the certifications showing on their end when they accessed my account. However, they said that they could not help me since I'm using a free Lire la suite

Répondre Inbound Certification

0 Mention J'aime

1 Réponse

APernell

Modérateur HubSpot

Janvier 22, 2026 15:01

Hello @jlaf , Thank you for reaching out to the academy community board! I'm happy to help out with this. Is there a different email that you...Lire la suite

Résolues

LEl-Khatib le Janvier 20, 2026

Unable To Share Certification

I’ve completed the Email Marketing Certification. On the Share your achievement page, the required consent toggle (“Toggle on the switch to consent to share personal information…”) is visible but does not respond to clicks in any browser. I’ve tri Lire la suite

Répondre Email Marketing

4 Mentions J'aime

8 Réponses

Solution Acceptée

BérangèreL

Gestionnaire de communauté

Janvier 21, 2026 13:28

Hi @LEl-Khatib and thanks for your patience! We’ve just tested it on our end, and it looks like everything should be working now! Bérangère

DHart2 le Janvier 20, 2026

How to fix “Please accept terms before sharing certificate” in HubSpot?

Hello, I am having the same issue but it says that my toggle is not switched on even though it is. Moderator note: I have moved your post for visibility. For reference, here is the thread where you posted: " Unable to share certificate - Lire la suite

Répondre Inbound Certification

0 Mention J'aime

4 Réponses

BérangèreL

Gestionnaire de communauté

Janvier 21, 2026 13:29

Hi @DHart2 and all, thanks for your patience! We’ve just tested it on our end, and it looks like everything should be working now! Bérangère

Federicucio le Janvier 19, 2026

Lost access to HubSpot Academy Practice Mode

Hi Community Team, I’m reaching out because I have suddenly lost access to the Practice Mode in HubSpot Academy. I was actively using it for my certifications, but now the option is gone and I haven't received any email notification re Lire la suite

Répondre Sales Software

0 Mention J'aime

2 Réponses

Federicucio

Membre

Janvier 20, 2026 06:54

Hi @BérangèreL Thank you for the quick response. I no longer have the option to select the Academy Practice Mode portal. Previously, when I n...Lire la suite

DObara le Janvier 18, 2026

Cant Create Hubspot Number

Im currently enrolled in the hubspot sales hub software course and have a call practical, but I can't create a hubspot number, every time I try they say theres an error and I should try again

Répondre Sales Software

0 Mention J'aime

1 Réponse

APernell

Modérateur HubSpot

Janvier 22, 2026 14:57

Hello @DObara , Thank you for reaching out to the academy community board! I'm happy to help out with this. The practical exercise was remove...Lire la suite

MLasky le Janvier 18, 2026

I am having trouble playing a video in my inbound marketing training.

When I try to play it it just constantly says "something went wrong while playing this video. I want to finish this training but need to be able to watch. Can someone help me?

Répondre Inbound Certification

0 Mention J'aime

1 Réponse

APernell

Modérateur HubSpot

Janvier 20, 2026 14:53

Hello @MLasky , Thank you for reaching out to the academy community board! I'm happy to help out with this. troubleshooting steps: 1....Lire la suite

PPatil27 le Janvier 17, 2026

About Bootcamp 2026 RSVP

I can see many Bootcamp I want to RSVP for some of them I am able see this below msg This six-week bootcamp will run from January 28, 2026 - March 4, 2026. By clicking the RSVP button below, you will be registered for the entire program and rec Lire la suite

Répondre Inbound Certification

0 Mention J'aime

1 Réponse

BérangèreL

Gestionnaire de communauté

Janvier 19, 2026 08:11

Hi @PPatil27 and thanks for reaching out to the HubSpot Community! Would you mind sharing the link or a screenshot of what you’re seeing? That w...Lire la suite

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Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team