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BérangèreL on February 21, 2025

Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team

Hi all, We're aware of a problem preventing some users from downloading their certificates. We are sorry for the inconvenience. To be able to troubleshoot it, we'll need more information. Can you please follow these steps so that we can see read more

Reply Announcement

11 upvotes

42 Replies

YA25

Member | Platinum Partner

September 15, 2025 01:37

Certificate Not Downloading After Exam Completion I recently completed the Service Hub Software Certification and passed the exam. However, when I...read more

dariofgg on January 14, 2026

Inquiry About Access to Training Courses

Hello HubSpot. I've been tasked to receive training in the following courses: HubSpot Solutions Partner HubSpot Implementation for Partners CRM Data Migration Cert Solutions Architecture Foundations HubSpot Architecture 1: Data Models & A read more

Reply Agency Partner

0 upvote

0 Reply

MartyBenson23 on January 14, 2026

Practical Exercises with Limited Data and Hubs

Hello community, I was an operations manager in my last role at a finance company and worked with a consultant on our HubSpot build out prior to being laid off. I really fell in love with the functionality and reporting that HubSpot has so I read more

Reply Inbound Certification

0 upvote

1 Reply

STierney

Community Manager

January 14, 2026 17:00

Hey @MartyBenson23 - thanks for posting in the Community! I definitely understand the trickiness of these practical exercises with such limited ...read more

JB042724 on January 13, 2026

Email Certification - no "Share Link"--only a Download option

Q: Why is there not a share link for my active Email Marketing Certification, while all the others have one? FYI, i t is completed; active from 051425 through 061326. There is only a download certificate option, unlike the other activ read more

Reply Email Marketing

0 upvote

1 Reply

BérangèreL

Community Manager

January 14, 2026 03:02

Hey @JB042724 👋 Thanks so much for reaching out to the HubSpot Community! I wanted to share this helpful article with you: " View, share, ...read more

Solved

Cazzalo on January 13, 2026

Can't send an email or make a phone call

I am pursuing the course named HubSpot Sales Hub Software, in the third module there are two exercises that I can't do: Make a phone call to a contact: Here I can't get a HubSpot phone number, there is always an warning message saying that I c read more

Reply Inbound Certification

0 upvote

3 Replies

Accepted solution

tjones

Top Contributor | Platinum Partner

January 13, 2026 16:27

Hey, I totally get where you're coming from. Those exercises can be a bit confusing, especially in a demo or training environment where not everythin...read more

HsuMyatMon on January 07, 2026

How can I correct my name on a HubSpot Academy Certificate?

I am writing to kindly request a correction to the name displayed on my HubSpot Academy certificate. The spelling of my name on the certificate is incorrect. I have already updated my first and last name (Hsu Myat Mon) in my HubSpot profile settin read more

Reply Inbound Certification

0 upvote

1 Reply

BérangèreL

Community Manager

January 08, 2026 04:50

Hi @HsuMyatMon and welcome, it's a pleasure to have you here 🧡 It's great to see that you already updated your profile settings with the correc...read more

KNguyen77 on January 07, 2026

Correct Answers marked wrong

This is the list of questions and my answers from the Sales Hub Software exam that were marked wrong. I downloaded the questions from the exam breakdown. I don’t understand how all of these could be incorrect. True or false? All leads are manuall read more

Reply Sales Software

0 upvote

3 Replies

STierney

Community Manager

January 08, 2026 18:21

Hey @KNguyen77 - thanks for this context! I've just send you a private message with some follow-up information. Shane, Senior Community Moderat...read more

MRodriguesTre on January 05, 2026

Issue with create an email exercise

Hello! I am currently having an issue with the "Create an email at HubSpot" exercise in the Introduction tô HubSpot Marketing Software course. I have followed the steps outlined in the exercise and submited It multiple times without success. Des read more

Reply Inbound Certification

0 upvote

0 Reply

RNampeebwa on January 02, 2026

Unable to complete the Service Hub software practical exercise

How can I complete the practical exercises? I followed the instructions only to hit a wall. Can someone help please?

Reply HubSpot Design

0 upvote

4 Replies

RNampeebwa

Member

January 06, 2026 12:21

Thank you so much. I have finally completed the practical exercises.

Andre_Papistas on January 02, 2026

the subtitles are not synchronized with what the speaker is saying

At Huspot academy in the courses for certification for Email Marketing the subtitles are not synchronized with what the speaker is saying. What should I do??? Ι change the broswer from mozilla to Chrome but i have the same problem.

Reply Email Marketing

0 upvote

1 Reply

APernell

HubSpot Moderator

January 07, 2026 14:19

Hello @Andre_Papistas , Thank you for reaching out to the academy community board! I'm happy to help out with this. Thank you for letting us ...read more

BAdaran on December 30, 2025

New to the email marketing study group

Hey everyone, I'm blessing, I'm an undergraduate, I'm here to learn and get my certification on email marketing

Reply Email Marketing

0 upvote

0 Reply

arun51188 on December 29, 2025

Exam seems to getting wrong answers

True or false: The "independent variable" in an A/B test is the control or the variation that remains unchange my asnwers if False , though i have tried different answers it still gives me the wrong answer how come ? not only these , even other que read more

Reply Inbound Certification

0 upvote

5 Replies

APernell

HubSpot Moderator

January 05, 2026 13:25

Hello @arun51188 , Do you mind sharing the full question and the course that the question is on so I can take a look? Thank you! T...read more

MGanca on December 25, 2025

Turkish Subtitles for SEO Course

Hello HubSpot Academy Team, I’m currently taking the SEO course in HubSpot Academy and I was wondering if Turkish subtitles will be added in the near future. Turkish captions would make it much easier for me (and many other Turkish speakers) to fo read more

Reply Content Marketing

1 upvote

1 Reply