JavaScript muss installiert und aktiviert sein, um diese Boards verwenden zu können. JavaScript ist in Ihrem Browser deaktiviert oder Ihr Browser unterstützt kein JavaScript. Einzelheiten zur Aktivierung von JavaScript finden Sie in der Hilfe zu Ihrem Browser.

HubSpot Academy Support

Im Forum HubSpot Academy Support nach Lösungen suchen oder eine Frage stellen

BérangèreL on Februar 21, 2025

Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team

Hi all, We're aware of a problem preventing some users from downloading their certificates. We are sorry for the inconvenience. To be able to troubleshoot it, we'll need more information. Can you please follow these steps so that we can see Beitrag ansehen

Antworten Announcement

11 Likes

42 Antworten

YA25

Mitglied | Platinum Partner

September 15, 2025 01:37

Certificate Not Downloading After Exam Completion I recently completed the Service Hub Software Certification and passed the exam. However, when I...Beitrag ansehen

Gelöst

IMedeiros1 on Januar 22, 2026

Make a Call in HubSpot Exercise on Free Plan

Hi, I’m taking the Sales Hub Software (English – new version) certification. I’m using a free EN‑US business account for the course. On the upgrade page, under Sales Hub, both Calling and HubSpot-provided phone numbers are blank. In Settings Beitrag ansehen

Antworten Sales Software

0 Likes

2 Antworten

Akzeptierte Lösung

IMedeiros1

Teilnehmer/-in

Januar 22, 2026 20:28

Thank you for your prompt response. I truly appreciate it.

mubashar-ali on Januar 22, 2026

What is the best account setup learning path sequence in HubSpot?

Hi Community, I hope you’re all doing well. I’m new to HubSpot and currently exploring the HubSpot Academy learning paths. I’ve selected the Account Setup category and see a lot of available content, but I’m unsure about the best order to start an Beitrag ansehen

Antworten Inbound Certification

0 Likes

1 Antwort

BérangèreL

Community-Manager/-in

Januar 22, 2026 11:52

Hi @mubashar-ali and welcome, it's a pleasure to have you here! Great question, thanks for asking! I'd recommend starting with these resources:...Beitrag ansehen

felipeagudeloh on Januar 20, 2026

Issue Completing Inbound Marketing Certification Exam

Hi there. I have just completed all the lessons for the Inbound Marketing certification on HubSpot Academy, but I have not been able to take the 60‑question exam due to what appears to be a technical issue with the platform. Each time I answer a q Beitrag ansehen

Antworten Inbound Certification

0 Likes

1 Antwort

STierney

Community-Manager/-in

Januar 20, 2026 19:34

Hey @felipeagudeloh - thanks for posting in the Community! I can confirm that your progress in this course has been recorded. To your inquiry, t...Beitrag ansehen

jlaf on Januar 20, 2026

Certifications not showing in account

My certifications are not showing in my account. When I contacted chat support, they sent me a screenshot of the certifications showing on their end when they accessed my account. However, they said that they could not help me since I'm using a free Beitrag ansehen

Antworten Inbound Certification

0 Likes

2 Antworten

LGottschalk

Mitglied

Januar 22, 2026 19:14

I received an email today saying if I don't log in by 1/29 that my certifications will be lost. When I log in, it says I don't have a portal and need...Beitrag ansehen

Gelöst

LEl-Khatib on Januar 20, 2026

Unable To Share Certification

I’ve completed the Email Marketing Certification. On the Share your achievement page, the required consent toggle (“Toggle on the switch to consent to share personal information…”) is visible but does not respond to clicks in any browser. I’ve tri Beitrag ansehen

Antworten Email Marketing

4 Likes

8 Antworten

Akzeptierte Lösung

BérangèreL

Community-Manager/-in

Januar 21, 2026 13:28

Hi @LEl-Khatib and thanks for your patience! We’ve just tested it on our end, and it looks like everything should be working now! Bérangère

DHart2 on Januar 20, 2026

How to fix “Please accept terms before sharing certificate” in HubSpot?

Hello, I am having the same issue but it says that my toggle is not switched on even though it is. Moderator note: I have moved your post for visibility. For reference, here is the thread where you posted: " Unable to share certificate - Beitrag ansehen

Antworten Inbound Certification

0 Likes

4 Antworten

BérangèreL

Community-Manager/-in

Januar 21, 2026 13:29

Hi @DHart2 and all, thanks for your patience! We’ve just tested it on our end, and it looks like everything should be working now! Bérangère

Federicucio on Januar 19, 2026

Lost access to HubSpot Academy Practice Mode

Hi Community Team, I’m reaching out because I have suddenly lost access to the Practice Mode in HubSpot Academy. I was actively using it for my certifications, but now the option is gone and I haven't received any email notification re Beitrag ansehen

Antworten Sales Software

0 Likes

2 Antworten

Federicucio

Mitglied

Januar 20, 2026 06:54

Hi @BérangèreL Thank you for the quick response. I no longer have the option to select the Academy Practice Mode portal. Previously, when I n...Beitrag ansehen

DObara on Januar 18, 2026

Cant Create Hubspot Number

Im currently enrolled in the hubspot sales hub software course and have a call practical, but I can't create a hubspot number, every time I try they say theres an error and I should try again

Antworten Sales Software

0 Likes

1 Antwort

APernell

HubSpot-Moderator/-in

Januar 22, 2026 14:57

Hello @DObara , Thank you for reaching out to the academy community board! I'm happy to help out with this. The practical exercise was remove...Beitrag ansehen

MLasky on Januar 18, 2026

I am having trouble playing a video in my inbound marketing training.

When I try to play it it just constantly says "something went wrong while playing this video. I want to finish this training but need to be able to watch. Can someone help me?

Antworten Inbound Certification

0 Likes

1 Antwort

APernell

HubSpot-Moderator/-in

Januar 20, 2026 14:53

Hello @MLasky , Thank you for reaching out to the academy community board! I'm happy to help out with this. troubleshooting steps: 1....Beitrag ansehen

PPatil27 on Januar 17, 2026

About Bootcamp 2026 RSVP

I can see many Bootcamp I want to RSVP for some of them I am able see this below msg This six-week bootcamp will run from January 28, 2026 - March 4, 2026. By clicking the RSVP button below, you will be registered for the entire program and rec Beitrag ansehen

Antworten Inbound Certification

0 Likes

1 Antwort

BérangèreL

Community-Manager/-in

Januar 19, 2026 08:11

Hi @PPatil27 and thanks for reaching out to the HubSpot Community! Would you mind sharing the link or a screenshot of what you’re seeing? That w...Beitrag ansehen

miguelelias on Januar 16, 2026

Problem finding my cohort number

Hello, I am currently participating in the RevOps Bootcamp on HubSpot Academy. I have reached the first exam question, which asks me to select my cohort from four options. However, I have not received any email or notification with my cohort inform Beitrag ansehen

Antworten HubSpot Design

0 Likes

3 Antworten

chighsmith

Community-Manager/-in

Januar 22, 2026 09:29

Hi @miguelelias , Thank you for providing the screenshot and additional details. To clarify, our bootcamp exams are available year-round t...Beitrag ansehen

Muhammed_Adnan on Januar 16, 2026

Unable to add Inound Certificate in Upwork

I am unable to add the INblound certificate provided by Hubspot inmy Upwork profile. Even this is a certificate recognised by upwork, the add to upwork option is not available in the certificate share window. Kindly resolve this issue and if someone Beitrag ansehen

Antworten Inbound Certification

0 Likes

2 Antworten

APernell

HubSpot-Moderator/-in

Januar 19, 2026 16:31

@Muhammed_Adnan Unfortunately, it is not something that is working right now. We are currently experiencing some challenges with the partnership, a...Beitrag ansehen

Möchtest du eine Diskussion beginnen oder eine Frage stellen?

Beitrag erstellen

Sign up for the Community Newsletter

Receive Community updates and events in your inbox every Monday morning.

Featured Content

Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team