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BérangèreL on February 21, 2025
Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team
Hi all, We're aware of a problem preventing some users from downloading their certificates. We are sorry for the inconvenience. To be able to troubleshoot it, we'll need more information. Can you please follow these steps so that we can see read more
Reply Announcement
11 upvotes
40 Replies
makima
Member
July 10, 2025 02:14
Thanks for letting us know about the issue with downloading certificates. We’re sorry for the inconvenience. To help us troubleshoot,...read more
Scott_b on July 15, 2025
Practice Exercise Not Graded
Hi my one practice exercise for the sales software cert isn't graded yet and its been or in a few minutes here will be 24 hours. Can someone check into this please?
Reply Sales Software
0 upvote
0 Reply
Amelie-SERLI on July 14, 2025
Practicum and exam validated but no certification
Hello, i passed the exam of the course "CMS for Developers II: Best Practices" and received validation for the practicum by email, but i can't find the certification. The circle refering to the practicum is still white instead of being orange. read more
Reply Inbound Certification
0 upvote
0 Reply
Docphil on July 14, 2025
What I learnt in email marketing certificate course
Before now I have being struggling to keep my business going while at the same time making sure that I do not lose contact with my customers. But that was really hard without a proper CRM in place. In this course I learnt that to be a good email read more
Reply Email Marketing
0 upvote
0 Reply
carolinadonado on July 14, 2025
I reactivated my HS Account and now I cannot see the certificates I completed before.
Hello, I completed the Service Hub Software certificate a few months ago and didn't download the credentials. After that, my account was deactivated due to inactivity, and now I don't seem to be able to see the credentials. Is there a way to ret read more
Reply Inbound Certification
0 upvote
0 Reply
LSStein on July 14, 2025
Help in transferring just one team members certifications
Hello, I have a team associated with me in tracking HubSpot certifications. One of the team members left and I would like to transfer just that team member's certifications to a new email. When I have tried using the transfer instructions, it see read more
Reply Inbound Certification
0 upvote
0 Reply
MRawat7 on July 13, 2025
Unable to View the Certificate and Unable to Download it
Hello Support Team, I have completed the certificate course named "AI for Marketers" and it was fully completed with all the quizzes passed at each level. While exploring my learning, I see the course completed, however, I can;t see the view cert read more
Reply Inbound Certification
0 upvote
1 Reply
Victor_Becerra
Community Manager
July 14, 2025 15:15
Hi @MRawat7 Thank you for reaching out! I've looked into this for you, and it appears that "AI for Marketers" is not designated as a certifica...read more
Shadab_Ali on July 11, 2025
Certificate Not Receive
Hello Team, I have completed HubSpot CMS for Developers II: Best Practices course since 3 weeks ago. I completed the practical exercise and exam. But still, I didn't receive any feedback or earn certificates email. Could you please looking thi read more
Reply Content Marketing HubSpot Design
1 upvote
0 Reply
JKoning on July 10, 2025
HubSpot Software Certification - Exercise not Graded
I've completed the Hubspot Marketing Software course and passed the test, but the following exercise has yet to be graded and is preventing me from receiving certification. I am not currently a professional member. Course: HubSpot Marketing Soft read more
Reply Email Marketing
1 upvote
3 Replies
JKoning
Member
July 14, 2025 21:37
Thanks for the prompt resonse. Confirming that I did sent an very small (2 people) email via HubSpot Markting Email tool. I monitored and opened thos...read more
Upendra1999 on July 10, 2025
No audio.
Hubspot Academy courses have no audio.
Reply HubSpot Design
0 upvote
3 Replies
Victor_Becerra
Community Manager
July 14, 2025 15:30
Hi @Upendra1999 Could you please share the name of the course so I can investigate further? Thanks!
PMann16 on July 08, 2025
Unable to access practical exercise
Hi there, I've invested hours into getting this far and I'm nearly finished with the certification course that I'm taking, but the problem is, one of the practical exercises requires me to 'Create a Workflow in HubSpot' to get the certificate. I read more
Reply Email Marketing Inbound Certification
0 upvote
1 Reply
Jaycee_Lewis
Community Manager
July 09, 2025 18:59
Hey, @PMann16 👋 That is correct; you either need a portal with access or have an active trial that allows use of the needed tool. — Jaycee
Solved
doverwatch on July 07, 2025
What is the best way to organize automatic mailing for new leads from a form on the website in HubSp
If you want, I can make a more technical or, on the contrary, a more basic version, for a specific section: CRM, Marketing, Workflows, etc.
Reply Content Marketing
0 upvote
1 Reply
Accepted solution
TomM2
Thought Leader | Platinum Partner
July 07, 2025 11:56
Hey @doverwatch this all depends on your business use case. How often do you think someone who reaches out to you would like to be contacted? It...read more
Solved
MdHasanJobair on July 07, 2025
Regain My Certificate Account
I was out of network for some time. My previous account and certifications have been removed. But I badly need the certifications. How can I do this?
Reply Inbound Certification
0 upvote
1 Reply
Accepted solution
TomM2
Thought Leader | Platinum Partner
July 07, 2025 06:38
HEy @MdHasanJobair if your account was deleted any associated certs will have been deleted too. You will need to take the courses again, if you are...read more
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Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team