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BérangèreL on February 21, 2025
Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team
Hi all, We're aware of a problem preventing some users from downloading their certificates. We are sorry for the inconvenience. To be able to troubleshoot it, we'll need more information. Can you please follow these steps so that we can see read more
Reply Announcement
11 upvotes
42 Replies
YA25
Member
September 15, 2025 01:37
Certificate Not Downloading After Exam Completion I recently completed the Service Hub Software Certification and passed the exam. However, when I...read more
CTE on November 18, 2025
Trouble logging in
Hello, Hubspot Socail Media Marketing is listed as a Tennessee State Approved IC. However when the teacher tries to have students set-up accounts they are hit with multiple different error messages. From your time has expired, to have surpassed th read more
Reply Inbound Certification
0 upvote
0 Reply
ellisr73 on November 18, 2025
My Learning is empty
I've completed several HubSpot certificates, but my learning tab is blank and indicates that I haven't completed anything.
Reply Content Marketing Email Marketing
0 upvote
2 Replies
ellisr73
Member
November 18, 2025 14:03
Sure thing...
EThore on November 18, 2025
Additional resources
So, I am doing the Hubsport Sales Hub Software certification. In the videos, they are referring a lot to the additional references in the corner. The problem is that the reference section is empty. I thought you should know. I've found this problem read more
Reply Sales Software
0 upvote
2 Replies
APernell
HubSpot Moderator
November 18, 2025 13:13
Hello @EThore , Thank you for reaching out to the academy community board! I'm happy to help out with this. We are aware of the issue and ar...read more
sharmi_swotbee on November 18, 2025
Finished Service Certification but yet to get Certification
Hi Team, First, thank you for the comprehensive course you have put up. It has been extremely helpful. I completed the certification exam first and the practical exercises next. Now the certification is not getting assigned for me. Please gu read more
Reply Agency Partner
0 upvote
3 Replies
APernell
HubSpot Moderator
November 18, 2025 14:06
Hello @sharmi_swotbee , It looks like you would need to redo the " Create a knowledge base article" practical exercise since it is incomplete...read more
SlingShot on November 17, 2025
Missing lesson descriptions and resources for modules
Logged into HubSpot Academy. Every module I've checked is missing the description for the lesson and resources. Yes, I've tried different browsers, incognito window, cleared cache, etc. Seems like an internal issue on HubSpot's side and happens ofte read more
Reply Content Marketing
2 upvotes
5 Replies
APernell
HubSpot Moderator
November 18, 2025 13:08
Hello @SlingShot , Thank you for reaching out to the academy community board! I'm happy to help out with this. We are aware of the issue and ...read more
Japhetlee_ong on November 17, 2025
Practicum still not graded
Hi, It's been over two weeks sinced I've submitted my practicum exam and it's still not graded yet. No emails no notifcation if its pass or fail. Not sure what the issue is. The certification exam is: Integrating with Hubspot I: Foundations read more
Reply Inbound Certification
0 upvote
1 Reply
APernell
HubSpot Moderator
November 18, 2025 12:58
Hello @Japhetlee_ong , Thank you for reaching out to the academy support team! I appreciate your inquiry, and I'm more than happy to assist...read more
RKoral on November 17, 2025
Are the Resources Sections Removed?
Hi. I have a quick question about the HubSpot Academy lessons. The resources sections that used to appear under each video are no longer showing up for me. Before assuming they were removed, I wanted to ask: are these sections officially removed fr read more
Reply Content Marketing
1 upvote
10 Replies
christianarleo
Participant
November 18, 2025 11:12
It happens with any course
SKaur15 on November 17, 2025
inbound marketing caption not appearing
I'm taking an inbound marketing course, and the captions are not visible even when I turn on the captions in English. The same is happening with my completed content marketing course Please somebody help me fix up this issue
Reply Inbound Certification
2 upvotes
3 Replies
STierney
Community Manager
November 18, 2025 13:04
Hey @SKaur15 and @JessAckroyd - thank you for these updates! The team is aware of this issue, and they're actively working to get this fixed...read more
Effectivve on November 14, 2025
INTRODUCTION
Hello everyone! I am Ojediran Ifeoluwasimi, and I'm excited to be here with you all to gain the HubSpot Content Marketing Certification. I currently work as a Social Media Manager and am actively transitioning into a full Content Strategist role. read more
Reply Content Marketing
0 upvote
2 Replies
Jaycee_Lewis
Community Manager
November 14, 2025 12:36
Hey, @Effectivve 🙌 Welcome. We're so glad you are here! — Jaycee
Solved
SOH3CX on November 14, 2025
Lost my super admin role
Hi all, I lost my super admin role in my system. There is another super admin, but it’s a dummy account and we don’t have access to it. Is there any way to regain my super admin role?
Reply HubSpot Design
0 upvote
1 Reply
Accepted solution
TomM2
Thought Leader | Platinum Partner
November 14, 2025 05:43
Hey @SOH3CX another super admin would have to provide access to it, could you gain access to the dummy email address to send a password reset? I...read more
Solved
GBarrios6 on November 11, 2025
Algunas características de esta cuenta fuerte suspendidas
Algunas características de esta cuenta fuerte suspendidas This page isn’t available Please check that the URL entered is correct or try loading the page again .
 If you’re still having trouble, please contact the website owner. read more
Reply HubSpot Design
0 upvote
1 Reply
Accepted solution
Jaycee_Lewis
Community Manager
November 12, 2025 11:46
Hi, @GBarrios6 👋 These suspensions are handled by the HubSpot team and are not something the community can assist with. You should have a bann...read more
SGovindarajan on November 10, 2025
#Hubspotsuperadminbootcamp
#Hubspotsuperadminbootcamp Thrilled to complete the #HubSpotSuperAdminBootcamp by HubSpot Academy 🎓 This program strengthened my CRM management, automation, and data optimization skills while offering valuable insights into measuring admin s read more
Reply Announcement
0 upvote
2 Replies
SGovindarajan
Contributor
November 10, 2025 16:00
Thanks, Jaycee! As someone still in the learning phase, the Super Admin Bootcamp really helped me understand HubSpot more clearly and see how everyth...read more
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Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team