HubSpot Academy Support

Search HubSpot Academy Support for solutions or ask a question
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Filter by
  • All labels
  • Agency Partner
  • Announcement
  • Content Marketing
  • Contextual Marketing
  • Email Marketing
  • Growth Driven Design
  • HubSpot Design
  • Inbound Certification
  • Inbound Sales
  • Sales Software
Sort by
Most Recent
  • Most Recent
  • Most Upvoted
State
All
  • All
  • Solved
  • Unsolved
  • No Replies Yet
BérangèreL on February 21, 2025
Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team
Hi all, We're aware of a problem preventing some users from downloading their certificates. We are sorry for the inconvenience. To be able to troubleshoot it, we'll need more information. Can you please follow these steps so that we can see read more
Reply Announcement
9 upvotes
23 Replies
kennedyp
Community Manager
March 21, 2025 18:17
Hey @Tnotavailable . Thank you for this feedback. We strive to ensure that the HubSpot Community embodies our company values, one of which ...read more
ASingharaj on March 23, 2025
Unable to Access Recommendations in HubSpot Ads Section
Hi everyone, I’m currently working on my HubSpot certification, and I’ve hit a roadblock. According to the exercise instructions, I need to review recommendations for my Google Ads campaigns by navigating to Marketing > Ads, and then clicking th read more
Reply Inbound Certification
0 upvote
0 Reply
Nandy on March 23, 2025
Can't download contextual marketing certificate
Hi, I have finished my Contextual Marketing exam. I can't download the certificate because a practical exam is missing. The practical exam requires an upgarded version of HubSpot for me to practice smart texts. I was not aware of it else I would read more
Reply Contextual Marketing
0 upvote
1 Reply
Jnix284
Hall of Famer
March 23, 2025 08:18
@Nandy congratulations on completing the exam for contextual marketing! For the practicum, there are two options: 1 - start a free 14-...read more
JHogan1 on March 21, 2025
Creating a Multi-Select Field of Associated Contacts
I am creating a Card for my Deals for when a deal gets marked "Closed Won" I want this conditional card to pop up for our Sales -> Customer Success Handoff. This card will have the most important info but only pertinent to our CS Team. Sometimes read more
Reply HubSpot Design
0 upvote
0 Reply
PHill9 on March 21, 2025
Exam question errors
I just took the exam and I had a couple of questions that I wanted to flag for typos, questions with multiple correct answers, and questions that seem to not have counted correct answers (I know how that one sounds). However I just want to check on read more
Reply Inbound Certification
0 upvote
1 Reply
Jnix284
Hall of Famer
March 22, 2025 08:44
@PHill9 I hope someone from the Academy team will jump in to help, but I wanted to share that when I've run into questions with multiple correct an...read more
AHam88 on March 20, 2025
Completed Digital Marketing Course But Can't Download Cert
Hello, I just finished the Digital Marketing Certification, but when I go to download the certificate, not only will it not allow me to download, but it is also showing as a broken image link. Is it something on my end?
Reply Content Marketing
0 upvote
1 Reply
kennedyp
Community Manager
March 20, 2025 16:08
Hi there, Thank you for your feedback - We're aware of a problem preventing some users from downloading their certificates. Our team is investiga...read more
Abbos on March 20, 2025
Issue with Course Completion & Certificate – "Integrating With HubSpot I: Foundations"
Hello HubSpot Academy Support, I completed the Integrating With HubSpot I: Foundations course about two weeks ago, but I have not received my certificate yet. When I check my course progress, it incorrectly shows that I have 1 of 8 lessons or read more
Reply Inbound Certification
1 upvote
1 Reply
kennedyp
Community Manager
March 20, 2025 10:21
Hi @Abbos ! Great work completing this course! From my end, I can see that your practical exercises are still under review by the internal team. ...read more
NKokot on March 19, 2025
Content Creation Framework approach
I have recently begun the 'Content Creation Framework' Acadamy course. For others who are doing this, or have completed this course, do you think it's better to watch the entire video series before you start working on each step? I am up to read more
Reply Academy
0 upvote
1 Reply
DianaGomez
Community Manager
March 20, 2025 09:47
Hey @NKokot ! Thanks for reaching out to the Community! It sounds like you're making great progress! If you prefer getting the big pic...read more
EKhan3 on March 18, 2025
Can't View or Download My HubSpot Academy Certificate
Hi, I just completed the AI for Marketers course on HubSpot Academy, but I can’t seem to view or download my certificate. My course progress shows as completed, but there’s no option to access the certificate. I’ve tried refreshing the page, cle read more
Reply Announcement
0 upvote
1 Reply
BérangèreL
Community Manager
March 19, 2025 05:31
Hi there, Thank you for your feedback - We're aware of a problem preventing some users from downloading their certificates. Our team is investiga...read more
wingism on March 18, 2025
Unable to download certification
Hi there, I have completed the Email marketing course but unable to download the certification. I have seen numerous same requests here but none have been answered as well. Would someone kindly help us? Thank you!
Reply Email Marketing
0 upvote
1 Reply
BérangèreL
Community Manager
March 19, 2025 05:31
Hi there, Thank you for your feedback - We're aware of a problem preventing some users from downloading their certificates. Our team is investiga...read more
mahi2 on March 18, 2025
Unable to download the certificate
I am unable to download the certificate for one of the courses i just completed. I have already tried using different browsers but no luck. When i go to the download button (blocked icon) the same is disabled. Can anyone help me with the same ?
Reply Inbound Certification
0 upvote
1 Reply
BérangèreL
Community Manager
March 19, 2025 05:31
Hi there, Thank you for your feedback - We're aware of a problem preventing some users from downloading their certificates. Our team is investiga...read more
estepanova on March 17, 2025
Retrieving/transferring a certificate
Hi, My account was linked to my college's email. I don't use it often so I was not aware of the account deactivation. I got a certificate Feb 2024 and it expires next year and now I can't access it anymore. (Credential ID: 7a9e05f44aad431b842 read more
Reply Content Marketing
0 upvote
1 Reply
kennedyp
Community Manager
March 20, 2025 16:18
Hey @estepanova ! Thanks for your patience. Do you know the name of the course you took? I would be happy to see if there is a way to transfer the...read more
zeeshanaashiq on March 17, 2025
Unable to Verify Inbound Marketing Certification Badge on Upwork
I am unable to verify my certification on upwork, infact i am unable see the option under my certififctae for upwork verification.
Reply Inbound Certification
0 upvote
1 Reply
kennedyp
Community Manager
March 20, 2025 16:48
Hey @zeeshanaashiq ! Congratulations on your certification. I understand you are trying to Add a HubSpot certification to your Upwork prof...read more
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Looking to start a conversation or ask a question?

Create a post

Sign up for the Community Newsletter

Receive Community updates and events in your inbox every Monday morning.

Featured Content

Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team