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HubSpot Academy Support

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BérangèreL 2月 21日, 2025

Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team

Hi all, We're aware of a problem preventing some users from downloading their certificates. We are sorry for the inconvenience. To be able to troubleshoot it, we'll need more information. Can you please follow these steps so that we can see 続きを読む

返信 Announcement

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42 コメント

YA25

メンバー | Platinum Partner

9月 15日, 2025 01:37

Certificate Not Downloading After Exam Completion I recently completed the Service Hub Software Certification and passed the exam. However, when I...続きを読む

ramiSlama 12月 16日, 2025

Inbound Marketing certification missing from my account

Hi, I passed the Inbound Marketing certification exam (in french) on 27 April 2024 , with a score of 59/60 , using this email address: ramibenhadjslama@gmail.com . I received a confirmation email from HubSpot that I passed, but in my accoun 続きを読む

返信 Inbound Certification

0 いいね！

0 コメント

解決済み

AChretien2 12月 15日, 2025

Glitch? Help please

Im trying to complete the sales hub software certificate. For the schedule a meeting assessment, I need to change the host but i can't because every option says "they don't have their calendar connected." And no its not me i already have mine connec 続きを読む

返信 Sales Software

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2 コメント

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AChretien2

参加者

12月 15日, 2025 22:25

Hi! Thank you for your response. Ok i have resubmitted it with keeping the host as myself. I did try that 2 days ago and it got rejected/failed and...続きを読む

解決済み

EBurdett 12月 15日, 2025

Student's use of acount

I am looking for support in terms of seeing a Hubspot Academy student's history in accessing their account etc. Is there someone I can talk to directly / privately about this?

返信 Inbound Certification

0 いいね！

1 コメント

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APernell

HubSpot進行役

12月 15日, 2025 14:11

Hello @EBurdett , Thank you for reaching out to the academy community board! I'm happy to help out with this. You can view users history on y...続きを読む

Marceloajp 12月 13日, 2025

Issue Completing Exercise 1 – Filter Creation Video Is Outdated

Hello everyone, I’m currently taking a course on HubSpot Academy, and I’m having trouble completing Exercise 1 . The issue is that the video lesson about creating filters seems to be outdated. The interface shown in the video is different from 続きを読む

返信 Inbound Certification

0 いいね！

3 コメント

BérangèreL

コミュニティーマネージャー

12月 16日, 2025 10:51

Hey @Marceloajp , thank you so much for sharing those extra details! I found a similar post that I think you’ll find helpful. In it, @karste...続きを読む

SMondal43 12月 12日, 2025

Integrating With HubSpot I: Foundations practical question

I am not finding the Integrating With HubSpot I: Foundations practical question. which need to submit. It is very urgent for me

返信 Inbound Certification

0 いいね！

1 コメント

APernell

HubSpot進行役

12月 15日, 2025 14:09

Hello @SMondal43 , Thank you for reaching out to the academy community board! I'm happy to help out with this. You can find the directions h...続きを読む

Rgl1 12月 12日, 2025

Request to change name in certificate

Hi HubSpot Academy team, I’d like to correct the name on my SEO certification . Current certificate name: Raghul n/a Correct name: Raghul M G HubSpot account email: [email] My profile name is already updated, but the SEO certificate still shows 続きを読む

返信 Content Marketing

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1 コメント

BérangèreL

コミュニティーマネージャー

12月 12日, 2025 07:38

Hi @Rgl1 and welcome, it's a pleasure to have you here! Thanks for reaching out to the HubSpot Community! For that you need to follow these ste...続きを読む

解決済み

JNowland 12月 11日, 2025

Cannot pass the 'Create a Filter' exercise

In the playlist 'USING TICKET IN HUBSPOT' there is a practical exercise to 'CREATE A FILTER'. I have followed these instructions as much as possible and have failed 5 times with no feedback. The AI Chatbot gives instructions that do not match the e 続きを読む

返信 HubSpot Design

0 いいね！

2 コメント

ベストアンサー

APernell

HubSpot進行役

12月 15日, 2025 14:01

@JNowland Thank you for reaching out to the academy community board! I'm happy to help out with this. The exercise is looking for you to create a s...続きを読む

HudaAbdelgawad 12月 11日, 2025

Requesting Clarification on Rejected Practicum Submission

Hi everyone, I recently received a notification that my Practicum solution was rejected. After reviewing the requirements, I believe I met all the criteria, so I’m a bit unsure about what went wrong. Could someone please help me understand the spec 続きを読む

返信 Inbound Certification

0 いいね！

1 コメント

APernell

HubSpot進行役

12月 15日, 2025 13:57

Hello @HudaAbdelgawad , Thank you for reaching out to the academy community board! I'm happy to help out with this. Can you confirm which cou...続きを読む

RNava3 12月 10日, 2025

I haven't received my Certificate for Integrating With HubSpot I: Foundations

I completed the project that needs manual review. It's been over a week now and I haven't heard anything.

返信 Inbound Certification

0 いいね！

3 コメント

APernell

HubSpot進行役

12月 15日, 2025 13:55

@RNava3 Hey I just wanted to confirm you are able to see your certification in your my profile now.

解決済み

hc_ar95 12月 09日, 2025

Results for HubSpot CMS for Developers II: Best Practices practicum not received yet

I've submitted my "HubSpot CMS for Developers II: Best Practices" practicum assessment on 29th November, and still awaiting results, which were advertised to be provided within seven days, or so it states. The course page doesn't provide any fur 続きを読む

返信 Content Marketing HubSpot Design

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2 コメント

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APernell

HubSpot進行役

12月 11日, 2025 14:27

Hello @hc_ar95 , Thank you for reaching out to the academy support team! I appreciate your inquiry, and I'm more than happy to assist yo...続きを読む

JasperVol 12月 08日, 2025

Havn't received my certificate

Now to be honest im not even sure if it was a course I would get a certificate from but my Teacher said it is so f it. i completed the course AI for marketers about 30 minutes ago and my deadline is today at 23.59. And I need the certificate before 続きを読む

返信 Inbound Certification

0 いいね！

2 コメント

BérangèreL

コミュニティーマネージャー

12月 10日, 2025 12:02

Hi @JasperVol , thank you so much for your patience while I looked into this for you! Just to clarify, “AI for Marketers” isn’t a certificate ...続きを読む

解決済み

lessthandan 12月 03日, 2025

Certification/Learning Path For Solution Consultants/Implementation Consultants

Hello Everyone, New to HubSpot, was exposed to it a few months ago in a marketing class and wanted to learn more about implementation and development. Is this the appropriate learning path if I saw myself working as an implementation consultant 続きを読む

返信 Inbound Certification

0 いいね！

4 コメント

ベストアンサー

arstern97

参加者

12月 04日, 2025 12:51

@lessthandan It's true—there is no single "HubSpot CRM Certified" master badge. The community is likely referring to achieving the certifications ...続きを読む

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Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team