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HubSpot Academy Support

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BérangèreL le Février 21, 2025

Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team

Hi all, We're aware of a problem preventing some users from downloading their certificates. We are sorry for the inconvenience. To be able to troubleshoot it, we'll need more information. Can you please follow these steps so that we can see Lire la suite

Répondre Announcement

11 Mentions J'aime

42 Réponses

YA25

Membre

Septembre 15, 2025 01:37

Certificate Not Downloading After Exam Completion I recently completed the Service Hub Software Certification and passed the exam. However, when I...Lire la suite

SKaur15 le Novembre 17, 2025

inbound marketing caption not appearing

I'm taking an inbound marketing course, and the captions are not visible even when I turn on the captions in English. The same is happening with my completed content marketing course Please somebody help me fix up this issue

Répondre Inbound Certification

0 Mention J'aime

0 Réponse

Effectivve le Novembre 14, 2025

INTRODUCTION

Hello everyone! I am Ojediran Ifeoluwasimi, and I'm excited to be here with you all to gain the HubSpot Content Marketing Certification. I currently work as a Social Media Manager and am actively transitioning into a full Content Strategist role. Lire la suite

Répondre Content Marketing

0 Mention J'aime

2 Réponses

Jaycee_Lewis

Gestionnaire de communauté

Novembre 14, 2025 12:36

Hey, @Effectivve 🙌 Welcome. We're so glad you are here! — Jaycee

Résolues

SOH3CX le Novembre 14, 2025

Lost my super admin role

Hi all, I lost my super admin role in my system. There is another super admin, but it’s a dummy account and we don’t have access to it. Is there any way to regain my super admin role?

Répondre HubSpot Design

0 Mention J'aime

1 Réponse

Solution Acceptée

TomM2

Leader d'opinion | Partenaire solutions Platinum

Novembre 14, 2025 05:43

Hey @SOH3CX another super admin would have to provide access to it, could you gain access to the dummy email address to send a password reset? I...Lire la suite

Résolues

GBarrios6 le Novembre 11, 2025

Algunas características de esta cuenta fuerte suspendidas

Algunas características de esta cuenta fuerte suspendidas This page isn’t available Please check that the URL entered is correct or try loading the page again .  If you’re still having trouble, please contact the website owner. Lire la suite

Répondre HubSpot Design

0 Mention J'aime

1 Réponse

Solution Acceptée

Jaycee_Lewis

Gestionnaire de communauté

Novembre 12, 2025 11:46

Hi, @GBarrios6 👋 These suspensions are handled by the HubSpot team and are not something the community can assist with. You should have a bann...Lire la suite

SGovindarajan le Novembre 10, 2025

#Hubspotsuperadminbootcamp

#Hubspotsuperadminbootcamp Thrilled to complete the #HubSpotSuperAdminBootcamp by HubSpot Academy 🎓 This program strengthened my CRM management, automation, and data optimization skills while offering valuable insights into measuring admin s Lire la suite

Répondre Announcement

0 Mention J'aime

2 Réponses

SGovindarajan

Contributeur

Novembre 10, 2025 16:00

Thanks, Jaycee! As someone still in the learning phase, the Super Admin Bootcamp really helped me understand HubSpot more clearly and see how everyth...Lire la suite

JasBajenting le Novembre 08, 2025

Support

This is a great community to be a part of?

Répondre Inbound Sales

4 Mentions J'aime

0 Réponse

RTEselio le Novembre 07, 2025

HubSpot

Hello, I am currently exploring HubSpot and HubSpot Academy. The platform is very useful and the learning materials are well-organized and easy to understand. Thank you for providing such a helpful resource.

Répondre Inbound Certification

0 Mention J'aime

2 Réponses

Jaycee_Lewis

Gestionnaire de communauté

Novembre 07, 2025 10:45

Hey @RTEselio 👋 Welcome to our community! We're so glad you are here. Make sure to check out our Community Learning Paths. We created them to ...Lire la suite

POpoku le Novembre 07, 2025

Digital marketing enthusiast

Hello everyone am so excited to be here. I am starting out a new career path and am learning digital marketing here to boost my cv and skills. I hope to from you all.

Répondre Email Marketing

0 Mention J'aime

1 Réponse

chighsmith

Gestionnaire de communauté

Novembre 07, 2025 10:39

Hi @POpoku , Welcome to the Community! It’s great to have you here. Starting a new career path is an exciting journey, and you’re definitely in...Lire la suite

AHoltz le Novembre 06, 2025

Transfer certificates from old work email that is now deactivated to personal email

Hi team, Need some help here, my old work email has been deactivated in my old company's system so I cannot access it and do the regular transfer that the HS documentation states. How can I get these back? I have both my work and personal em Lire la suite

Répondre Inbound Certification

0 Mention J'aime

1 Réponse

STierney

Gestionnaire de communauté

Novembre 06, 2025 14:50

Hi @AHoltz - thanks for posting in the Community! I've sent your a private message with next steps! Shane, Senior Community Moderator

Kenechrist le Novembre 06, 2025

Digital marketing certificate lessons can't download,why?

Digital marketing certificate lessons can't download,why? Can the lessons be downloaded on my device?

Répondre Content Marketing

0 Mention J'aime

1 Réponse

APernell

Modérateur HubSpot

Novembre 06, 2025 17:57

Hello @Kenechrist , Thank you for reaching out to the academy community board! I'm happy to help out with this. The digital marketing c...Lire la suite

Résolues

YOlamilekan le Novembre 05, 2025

Making the file public in the HubSpot Content Marketing Academy course

Hello Hubspot Tean, Kindly make some of the files/template in our course (content marketing) public. I have requested access to the content/event audio, and another template for my practice for over a week and not gotten response or granted th Lire la suite

Répondre Content Marketing

0 Mention J'aime

3 Réponses

Solution Acceptée

APernell

Modérateur HubSpot

Novembre 12, 2025 12:56

@YOlamilekan Hi! The study guide and all resources are available for you to access. These are the only files you'll need for the course.The study g...Lire la suite

Résolues

aslam0 le Novembre 05, 2025

Certificate name correction request

Hi HubSpot Academy Team, I recently completed a HubSpot Academy certification using my account (email). However, my certificate currently shows the name “Design Work” instead of my correct name “Muhammed Aslam P.” Please help me update or reissu Lire la suite

Répondre HubSpot Design

0 Mention J'aime

1 Réponse

Solution Acceptée

DilshadShaikh

Contributeur

Novembre 05, 2025 01:14

Greetings(Assalam o Alaikum) @aslam0 , You can change the name on the certificate by following the steps below: In your HubSpot account, click...Lire la suite

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Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team