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BérangèreL on February 21, 2025
Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team
Hi all, We're aware of a problem preventing some users from downloading their certificates. We are sorry for the inconvenience. To be able to troubleshoot it, we'll need more information. Can you please follow these steps so that we can see read more
Reply Announcement
11 upvotes
40 Replies
makima
Member
July 10, 2025 02:14
Thanks for letting us know about the issue with downloading certificates. We’re sorry for the inconvenience. To help us troubleshoot,...read more
MRawat7 on July 13, 2025
Unable to View the Certificate and Unable to Download it
Hello Support Team, I have completed the certificate course named "AI for Marketers" and it was fully completed with all the quizzes passed at each level. While exploring my learning, I see the course completed, however, I can;t see the view cert read more
Reply Inbound Certification
0 upvote
0 Reply
GhettoGPreacher on July 11, 2025
Hi guys
Ummm.. I'm still tryna figure this out nothing much to say maybe by the time I do I'll do a proper introduction but for now I'll pass♟️thank you!
Reply Sales Software
0 upvote
0 Reply
Shadab_Ali on July 11, 2025
Certificate Not Receive
Hello Team, I have completed HubSpot CMS for Developers II: Best Practices course since 3 weeks ago. I completed the practical exercise and exam. But still, I didn't receive any feedback or earn certificates email. Could you please looking thi read more
Reply Content Marketing HubSpot Design
0 upvote
0 Reply
JKoning on July 10, 2025
HubSpot Software Certification - Exercise not Graded
I've completed the Hubspot Marketing Software course and passed the test, but the following exercise has yet to be graded and is preventing me from receiving certification. I am not currently a professional member. Course: HubSpot Marketing Soft read more
Reply Email Marketing
1 upvote
1 Reply
JWingate2
Guide | Elite Partner
July 11, 2025 00:22
Hi @JKoning , Juat want to confirm that you created an email in the HubSpot Marketing Email tool. Normally these are graded fairly quickly if...read more
Upendra1999 on July 10, 2025
No audio.
Hubspot Academy courses have no audio.
Reply HubSpot Design
0 upvote
0 Reply
PMann16 on July 08, 2025
Unable to access practical exercise
Hi there, I've invested hours into getting this far and I'm nearly finished with the certification course that I'm taking, but the problem is, one of the practical exercises requires me to 'Create a Workflow in HubSpot' to get the certificate. I read more
Reply Email Marketing Inbound Certification
0 upvote
1 Reply
Jaycee_Lewis
Community Manager
July 09, 2025 18:59
Hey, @PMann16 👋 That is correct; you either need a portal with access or have an active trial that allows use of the needed tool. — Jaycee
Solved
doverwatch on July 07, 2025
What is the best way to organize automatic mailing for new leads from a form on the website in HubSp
If you want, I can make a more technical or, on the contrary, a more basic version, for a specific section: CRM, Marketing, Workflows, etc.
Reply Content Marketing
0 upvote
1 Reply
Accepted solution
TomM2
Thought Leader | Platinum Partner
July 07, 2025 11:56
Hey @doverwatch this all depends on your business use case. How often do you think someone who reaches out to you would like to be contacted? It...read more
Solved
MdHasanJobair on July 07, 2025
Regain My Certificate Account
I was out of network for some time. My previous account and certifications have been removed. But I badly need the certifications. How can I do this?
Reply Inbound Certification
0 upvote
1 Reply
Accepted solution
TomM2
Thought Leader | Platinum Partner
July 07, 2025 06:38
HEy @MdHasanJobair if your account was deleted any associated certs will have been deleted too. You will need to take the courses again, if you are...read more
GNaik on July 06, 2025
no certificate
i just completed my ai for marketers course but i did not receive my certificate yet. even though i had confirmed with hubbot and it said this course provides certificate at the end once you complete it. i checked my emails as well but still i haven read more
Reply Inbound Certification
0 upvote
1 Reply
Victor_Becerra
Community Manager
July 07, 2025 15:10
Hi @GNaik , Thanks for reaching out to the Community! To help you get your certificate, please send an email to academybootcamps@hubspot.co...read more
DRobinson85 on July 05, 2025
HubSpot Sales Software certificate
Hi Everyone! I'm doing the HubSpot Sales Software course and I have already completed everything, even took the final exam, however, I'm not able to get the certificate because my "Create a Deal" exercise hasn't been graded. It has been more t read more
Reply Sales Software
0 upvote
0 Reply
RayRasul on July 04, 2025
Service Hub Software Certification - Not able to complete exercises
Hi Support/Team, I recently passed the Service Hub Software Certification exam, but I'm currently unable to access my certification because there are two exercises I still need to complete. Unfortunately, these exercises require access to paid feat read more
Reply Inbound Certification
0 upvote
3 Replies
Victor_Becerra
Community Manager
July 04, 2025 13:29
Hi @RayRasul , You're very welcome! I completely understand your desire for a "playground" or "developer" account for those exercises. That's exce...read more
alexa1991 on July 02, 2025
cannot get the certification
Hi there, I passed the HubSpot Marketing Software exam; however, I cannot get rid of the alert that's telling me to "Create an Email in HubSpot" in order to receive the certificate. I've already completed this practical exercise multiple times read more
Reply Inbound Certification
0 upvote
1 Reply
DSharma02
Top Contributor | Gold Partner
July 03, 2025 01:52
Hi @alexa1991 , never faced this issue personally but try clearing your browser cache or use an incognito window to refresh your certification page...read more
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Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team