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BérangèreL on February 21, 2025
Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team
Hi all, We're aware of a problem preventing some users from downloading their certificates. We are sorry for the inconvenience. To be able to troubleshoot it, we'll need more information. Can you please follow these steps so that we can see read more
Reply Announcement
10 upvotes
32 Replies
LCarolan2
Participant
June 19, 2025 07:39
Same issue , same course.
FilizKoc on June 20, 2025
Title: Issues with HubSpot Academy Exam – Incorrect Errors and Question Count
Hello HubSpot Community, I am experiencing a problem with the HubSpot Academy exam. The system repeatedly shows errors on questions I have answered correctly. Additionally, it tells me that I haven’t completed 10 questions, even though I answered a read more
Reply Tickets video
0 upvote
0 Reply
DMartin27 on June 19, 2025
Certification not appearing
Hi, I finished my HubSpot Inbound certification today and at the stage where it says, "Hang tight, preparing your certificate," I got kicked out with an error message. Now, the certificate is not appearing on my profile and I can't access it any read more
Reply Inbound Certification
0 upvote
4 Replies
DMartin27
Member
June 20, 2025 18:21
That worked - something is glitching in the system, as i had already viewed all that content and taken the quizzes. I imagine the others who posted a...read more
LMeola on June 19, 2025
Certificate not loading
 Completed the SEO certificate but for some reason, it's not loading.
Reply Announcement
0 upvote
1 Reply
kennedyp
Community Manager
June 20, 2025 17:51
Hey @LMeola ! I recommend trying to log into the Academy from a desktop browser to see if that resolves it!
RViju on June 19, 2025
Missing Certificate
Hi HubSpot Community, I recently completed the Inbound Marketing course, including the final exam in full, and scored 47/60. I even received an email confirmation immediately after completing the test. However, when I log in to my HubSpot Academy p read more
Reply Inbound Certification
0 upvote
1 Reply
kennedyp
Community Manager
June 20, 2025 17:38
Hi @RViju ! On the backend, I see you have a few videos and quizzes that are not completed in that course : What is the buyer's journey? ...read more
AndrewBradley on June 19, 2025
Didn’t Receive Inbound Certification After Passing Exam
Hi HubSpot Academy Support Team, I recently completed the Inbound Certification exam and scored 53 out of 60 , which should qualify me for certification. However, I haven’t received the certification yet and I believe there may have been a te read more
Reply Inbound Certification
0 upvote
1 Reply
kennedyp
Community Manager
June 20, 2025 17:42
Hey @AndrewBradley ! On the backend, I can see you have yet to watch the video titled: What are the fundamentals of an inbound business? Le...read more
JWisk on June 18, 2025
Page not found - "Get Marketing Hub Professional"
I've completed the entire course and exam for the Contextual Marketing certificate except for the Smart Text practical exercise. It is prompting me to upgrade to a Marketing Hub Professional account, but when I click the link to go there it says the read more
Reply Contextual Marketing
0 upvote
1 Reply
kennedyp
Community Manager
June 20, 2025 16:42
Hey @JWisk ! On the backend, it looks like you were able to complete that exercise and your certificate has been awarded-- are you still having tr...read more
ASchwarze on June 18, 2025
SEO Certification Course
I was nearing the end of the SEO certification course and I logged in today to continue with it and I can't find anything. I can't find the course and it says I've only watched the first video. I've put a lot of time into this course and I'd really read more
Reply Content Marketing
0 upvote
1 Reply
kennedyp
Community Manager
June 20, 2025 16:43
Hi @ASchwarze ! Try accessing this direct link through an incognito/private browser window: https://academy.hubspot.com/courses/seo-training
EHiggins on June 18, 2025
SEO Training Progress Gone
I started the SEO Certification Course last week. Now, it only shows the completion check marks for one section. How can I regain and save my progress? It does not even give me the option to take the exam.
Reply Inbound Certification
0 upvote
1 Reply
kennedyp
Community Manager
June 20, 2025 15:25
Hi @EHiggins ! From what I understand, you completed more of the course, but your progress wasn't saved. I recommend reloading the course in an in...read more
SFrazier0 on June 18, 2025
SEO Training Progress Gone
I started the SEO Certification Course on June 11 and finished the first three sections. Now, it only shows the completion check marks for one section (the welcome part). How can I regain and save my progress?
Reply Academy
0 upvote
2 Replies
BSabra
Member
June 21, 2025 04:06
Similar issue here: I started the social media marketing certification course yesterday, and I had only an hour left to complete of the 5 hr course. ...read more
MWiley70 on June 18, 2025
Certificate and course no longer showing up.
Hello. I just completed the SEO Marketing course and passed the exam about 20 minutes ago, but my certificate is not loading. In fact, the entire course has dissapeared entirley from my dashboard and your website. I have had several issues with me n read more
Reply Academy
0 upvote
0 Reply
Solved
Teja3 on June 18, 2025
SEO COURSE
HELLO , I AM ENROLLED ON THE SEO CERTIFICATION COURSE, I WAS TAKING UNTIL YESTERDAY, BUT TODAY IN ORDER TO CONTINUE . I WAS NOT ABLE TO FIND IT. NOW I WANT TO TAKE THE EXAM. PLEASE KINDLY REOPEN THE COURSE. THANKS IN ADVANCE
Reply Content Marketing
1 upvote
5 Replies
Accepted solution
kennedyp
Community Manager
June 20, 2025 15:11
Hi all! Thank you for posting and reporting your issues. Does this direct link to the course work? SEO Certification Course
AlbertoRiv on June 18, 2025
SEO Course
Hello, please I am errolled on the SEO Certification course, I was taking until yesterday, but today in order the continue I was not able to find it. Plase kindly reopen it so I can finish it. Thank you in advance.
Reply Content Marketing
0 upvote
1 Reply
kennedyp
Community Manager
June 20, 2025 15:12
Hi @AlbertoRiv ! Try this direct link: https://academy.hubspot.com/courses/seo-training
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Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team