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HubSpot Academy Support

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BérangèreL on February 21, 2025

Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team

Hi all, We're aware of a problem preventing some users from downloading their certificates. We are sorry for the inconvenience. To be able to troubleshoot it, we'll need more information. Can you please follow these steps so that we can see read more

Reply Announcement

11 upvotes

42 Replies

YA25

Member | Platinum Partner

September 15, 2025 01:37

Certificate Not Downloading After Exam Completion I recently completed the Service Hub Software Certification and passed the exam. However, when I...read more

felipeagudeloh on January 20, 2026

Issue Completing Inbound Marketing Certification Exam

Hi there. I have just completed all the lessons for the Inbound Marketing certification on HubSpot Academy, but I have not been able to take the 60‑question exam due to what appears to be a technical issue with the platform. Each time I answer a q read more

Reply Inbound Certification

0 upvote

1 Reply

STierney

Community Manager

January 20, 2026 19:34

Hey @felipeagudeloh - thanks for posting in the Community! I can confirm that your progress in this course has been recorded. To your inquiry, t...read more

jlaf on January 20, 2026

Certifications not showing in account

My certifications are not showing in my account. When I contacted chat support, they sent me a screenshot of the certifications showing on their end when they accessed my account. However, they said that they could not help me since I'm using a free read more

Reply Inbound Certification

0 upvote

0 Reply

LEl-Khatib on January 20, 2026

Unable To Share Certification

I’ve completed the Email Marketing Certification. On the Share your achievement page, the required consent toggle (“Toggle on the switch to consent to share personal information…”) is visible but does not respond to clicks in any browser. I’ve tri read more

Reply Email Marketing

4 upvotes

5 Replies

BérangèreL

Community Manager

January 20, 2026 06:44

Hi @LEl-Khatib and all, Thanks for reaching out to the HubSpot Community! Let me check internally and I'll get back to you as soon as possible....read more

DHart2 on January 20, 2026

How to fix “Please accept terms before sharing certificate” in HubSpot?

Hello, I am having the same issue but it says that my toggle is not switched on even though it is. Moderator note: I have moved your post for visibility. For reference, here is the thread where you posted: " Unable to share certificate - read more

Reply Inbound Certification

0 upvote

3 Replies

DHart2

Member

January 20, 2026 21:12

Hello! I went to try today and it worked. Might of been fixed! Thank you

Federicucio on January 19, 2026

Lost access to HubSpot Academy Practice Mode

Hi Community Team, I’m reaching out because I have suddenly lost access to the Practice Mode in HubSpot Academy. I was actively using it for my certifications, but now the option is gone and I haven't received any email notification re read more

Reply Sales Software

0 upvote

2 Replies

Federicucio

Member

January 20, 2026 06:54

Hi @BérangèreL Thank you for the quick response. I no longer have the option to select the Academy Practice Mode portal. Previously, when I n...read more

DObara on January 18, 2026

Cant Create Hubspot Number

Im currently enrolled in the hubspot sales hub software course and have a call practical, but I can't create a hubspot number, every time I try they say theres an error and I should try again

Reply Sales Software

0 upvote

0 Reply

MLasky on January 18, 2026

I am having trouble playing a video in my inbound marketing training.

When I try to play it it just constantly says "something went wrong while playing this video. I want to finish this training but need to be able to watch. Can someone help me?

Reply Inbound Certification

0 upvote

1 Reply

APernell

HubSpot Moderator

January 20, 2026 14:53

Hello @MLasky , Thank you for reaching out to the academy community board! I'm happy to help out with this. troubleshooting steps: 1....read more

PPatil27 on January 17, 2026

About Bootcamp 2026 RSVP

I can see many Bootcamp I want to RSVP for some of them I am able see this below msg This six-week bootcamp will run from January 28, 2026 - March 4, 2026. By clicking the RSVP button below, you will be registered for the entire program and rec read more

Reply Inbound Certification

0 upvote

1 Reply

BérangèreL

Community Manager

January 19, 2026 08:11

Hi @PPatil27 and thanks for reaching out to the HubSpot Community! Would you mind sharing the link or a screenshot of what you’re seeing? That w...read more

miguelelias on January 16, 2026

Problem finding my cohort number

Hello, I am currently participating in the RevOps Bootcamp on HubSpot Academy. I have reached the first exam question, which asks me to select my cohort from four options. However, I have not received any email or notification with my cohort inform read more

Reply HubSpot Design

0 upvote

2 Replies

miguelelias

Member

January 20, 2026 10:51

Yes, here you can find attached below the screenshot. When I click "Retake the exam" it redirects me to this first question about my cohort number. ...read more

Muhammed_Adnan on January 16, 2026

Unable to add Inound Certificate in Upwork

I am unable to add the INblound certificate provided by Hubspot inmy Upwork profile. Even this is a certificate recognised by upwork, the add to upwork option is not available in the certificate share window. Kindly resolve this issue and if someone read more

Reply Inbound Certification

0 upvote

2 Replies

APernell

HubSpot Moderator

January 19, 2026 16:31

@Muhammed_Adnan Unfortunately, it is not something that is working right now. We are currently experiencing some challenges with the partnership, a...read more

Larry456 on January 16, 2026

Where can I view or download the feedback for my failed practical test?

Hi, I didn’t pass the HubSpot “CMS for Developers II: Best Practices” practical test. The instructions say I should receive a grade and feedback explaining why I didn’t pass, but I haven’t received any email. Where can I find the results and feedbac read more

Reply Inbound Certification

0 upvote

7 Replies

BérangèreL

Community Manager

January 20, 2026 13:04

Hi @Larry456 and thanks for the additional information! I am looing into this for you, thanks for your patience! I'll update you as soon as pos...read more

KoutaNakai on January 15, 2026

Is it possible for Japanese to get HubSpot certification in an English speaking country?

Thank you for your hard work. I am Japanese, but is it possible for me to get HubSpot certification in an English speaking country? English version has over 30 qualifications, but Japanese version only has about 10. I hope Japanese users can read more

0 upvote

3 Replies

BérangèreL

Community Manager

January 19, 2026 03:22

Hi @KoutaNakai and thanks for getting back to me! I am delighted to hear that all is working for you now! Have a lovely day! Bérangère

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Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team