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BérangèreL on February 21, 2025
Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team
Hi all, We're aware of a problem preventing some users from downloading their certificates. We are sorry for the inconvenience. To be able to troubleshoot it, we'll need more information. Can you please follow these steps so that we can see read more
Reply Announcement
11 upvotes
40 Replies
makima
Member
July 10, 2025 02:14
Thanks for letting us know about the issue with downloading certificates. We’re sorry for the inconvenience. To help us troubleshoot,...read more
AudreyHoussain on July 20, 2025
Updates on marketing courses
Hi, Why are most of the marketing courses (the ones with certifications) not up-to-date? It doesn't make sense as they should be updated yearly. The content is obsolete. How can I know what version I'm listening to while taking a course? I alway read more
Reply Inbound Certification
0 upvote
0 Reply
JRodrígueziba on July 19, 2025
Issue Completing “Create an Email” Activity for HubSpot Marketing Software Certification
Hello, I need help with my HubSpot Marketing Software certification. I have already finished the exam, but it says I still need to complete the activity “Create an email.” I have already completed this activity, and more than 24 hours have passed, read more
Reply Email Marketing
0 upvote
0 Reply
_Rhianna_ on July 18, 2025
Practicum Grading Delayed
Hello all, I have completed two of the Hubspot Certification Practicums, Integrating With HubSpot I: Foundations and HubSpot CMS for Developers. I have passed both of the auto graded exams but I have not heard back regarding the manually graded pr read more
Reply Inbound Certification
0 upvote
0 Reply
Solved
EChinyere8 on July 17, 2025
Client follow-up support
Hi guys! A prospect reached offered open role in email marketing and lead generation. They are running a marketing campaign for a company hosting some events happening in 2026. The campaign is to get business owners and brands to take bo read more
Reply Email Marketing
0 upvote
1 Reply
Accepted solution
TomM2
Thought Leader | Platinum Partner
July 18, 2025 04:28
Hey @EChinyere8 the scope of work could be quite a large range without any information on the company, the event or the role itself. Normally this ...read more
Dchumia on July 17, 2025
Certification not showing on profile
It has been almost 3 weeks without receiving my certificate i need to use it for professional purposes what could be the issue
Reply Inbound Certification
0 upvote
1 Reply
APernell
HubSpot Moderator
July 17, 2025 14:39
Hello @Dchumia , Thank you for reaching out to the academy community board! I'm happy to help out with this. Can you share the name of the co...read more
VLloyd95 on July 17, 2025
"Create an Email in HubSpot submitted" not been graded in more than 24 hours
Hi everyone! "Create an Email in HubSpot submitted" not been graded in more than 24 hours Best way to solve?
Reply Content Marketing
0 upvote
4 Replies
VLloyd95
Member
July 18, 2025 12:06
@APernell sorry, didnt know if I was supposed to tag you
SHarrel on July 16, 2025
Account showing deactivated
Hello! I could use some help here for one of my students. They need to take one of your great certificates (Social Media Marketing) as an assignment in this course. This student shows their account being deactivated and even setting up a new account read more
Reply Content Marketing
0 upvote
1 Reply
DSharma02
Guide | Gold Partner
July 17, 2025 02:05
Hi @SHarrel , check out this article here: https://knowledge.hubspot.com/account-management/recover-your-inactive-hubspot-account . Fill-up the f...read more
Solved
EVega7 on July 16, 2025
I haven't received the certificate email.
I took the course more than 10 days ago, completed and passed the exam, and submitted exercises, but I haven't received the certificate email.
Reply Inbound Certification
0 upvote
4 Replies
Accepted solution
APernell
HubSpot Moderator
July 16, 2025 15:50
@EVega7 Thank you! You are all set. You should see your certificate in your my profile tab in academy.
DBarman9 on July 16, 2025
After completing of Practical Exercise and waiting for 24 hrs Still it take time to evaluate.
After completing my Practical Exercise and waited for 24 hrs Still it take time to evaluate the exercise.Why?
Reply Email Marketing
1 upvote
5 Replies
APernell
HubSpot Moderator
July 17, 2025 10:05
@beegirl You are all set. You should see your certificate in your my profile tab in academy.
RitaCHUANG on July 16, 2025
Unable to Complete Practical Exercises – Limited Access to Marketing Hub
Hello, I’m currently working on completing my HubSpot Marketing Software Certification. While I’ve already passed the exam, I’ve encountered an issue with the practical exercises - some of them require access to Marketing Hub Professional features, read more
Reply Email Marketing
0 upvote
1 Reply
APernell
HubSpot Moderator
July 16, 2025 15:55
Hello @RitaCHUANG , Thank you for reaching out to the academy community board! I'm happy to help out with this. To get a Hubspot free trial,...read more
JMonroe1 on July 15, 2025
Trying to complete Service Hub certification but cannot do the exercises
I have already taken the course and passed the exam, but the practical lessons I can't do the practical lessons because the free version of Hubspot that the lessons link to doesn't have the functionality needed to do them. Where do I go from here?
Reply Inbound Certification
0 upvote
1 Reply
APernell
HubSpot Moderator
July 16, 2025 15:57
Hello @JMonroe1 , Thank you for reaching out to the academy community board! I'm happy to help out with this. You would want to do a free tri...read more
JNeal86 on July 15, 2025
Help with Certification Confirmation
Hello, I completed this exam and the required coursework over a week ago but still do not see this reflected in my account. I also see that when I go to the course now, it is not showing that I have taken the exam. Is there a way to know what else read more
Reply Content Marketing
0 upvote
1 Reply
APernell
HubSpot Moderator
July 16, 2025 12:32
Hello @JNeal86 , Thank you for reaching out to the academy community board! I'm happy to help out with this. You are all set. You should see ...read more
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Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team