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BérangèreL on February 21, 2025

Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team

Hi all, We're aware of a problem preventing some users from downloading their certificates. We are sorry for the inconvenience. To be able to troubleshoot it, we'll need more information. Can you please follow these steps so that we can see read more

Reply Announcement

11 upvotes

42 Replies

YA25

Member | Platinum Partner

September 15, 2025 01:37

Certificate Not Downloading After Exam Completion I recently completed the Service Hub Software Certification and passed the exam. However, when I...read more

CristinaCriss27 on January 23, 2026

My certification does not appear on my profile

I have a course certificate that does dot appear anymore on my profile. It is the one from inbound marketing course and I have an email from HubSpot that confirms i got the certification on 31st of march 2024, so i should still have it beca read more

Reply Inbound Certification

0 upvote

1 Reply

chighsmith

Community Manager

January 23, 2026 15:28

Hi @CristinaCriss27 , Thank you for posting to the Community! I'd like to tag in our Academy Experts to see if they have any insight here. Hi @...read more

LGottschalk on January 22, 2026

How to keep my HubSpot certifications if my portal is deactivated?

I received an email today saying if I don't log in by 1/29 that my certifications will be lost. When I log in, it says I don't have a portal and need to make a new account. I am doing this within an hour of receiving the email. I have until the 29th read more

Reply Inbound Certification

0 upvote

1 Reply

BérangèreL

Community Manager

January 23, 2026 05:26

Hi @LGottschalk and thank you for sharing your experience and details. If your CRM portal was deactivated, your certifications should remain acc...read more

Solved

IMedeiros1 on January 22, 2026

Make a Call in HubSpot Exercise on Free Plan

Hi, I’m taking the Sales Hub Software (English – new version) certification. I’m using a free EN‑US business account for the course. On the upgrade page, under Sales Hub, both Calling and HubSpot-provided phone numbers are blank. In Settings read more

Reply Sales Software

0 upvote

2 Replies

Accepted solution

APernell

HubSpot Moderator

January 22, 2026 15:19

Hello @IMedeiros1 , Thank you for reaching out to the academy community board! I'm happy to help out with this. The practical exercise has be...read more

mubashar-ali on January 22, 2026

What is the best account setup learning path sequence in HubSpot?

Hi Community, I hope you’re all doing well. I’m new to HubSpot and currently exploring the HubSpot Academy learning paths. I’ve selected the Account Setup category and see a lot of available content, but I’m unsure about the best order to start an read more

Reply Inbound Certification

0 upvote

1 Reply

BérangèreL

Community Manager

January 22, 2026 11:52

Hi @mubashar-ali and welcome, it's a pleasure to have you here! Great question, thanks for asking! I'd recommend starting with these resources:...read more

felipeagudeloh on January 20, 2026

Issue Completing Inbound Marketing Certification Exam

Hi there. I have just completed all the lessons for the Inbound Marketing certification on HubSpot Academy, but I have not been able to take the 60‑question exam due to what appears to be a technical issue with the platform. Each time I answer a q read more

Reply Inbound Certification

0 upvote

1 Reply

STierney

Community Manager

January 20, 2026 19:34

Hey @felipeagudeloh - thanks for posting in the Community! I can confirm that your progress in this course has been recorded. To your inquiry, t...read more

jlaf on January 20, 2026

Certifications not showing in account

My certifications are not showing in my account. When I contacted chat support, they sent me a screenshot of the certifications showing on their end when they accessed my account. However, they said that they could not help me since I'm using a free read more

Reply Inbound Certification

0 upvote

1 Reply

APernell

HubSpot Moderator

January 22, 2026 15:01

Hello @jlaf , Thank you for reaching out to the academy community board! I'm happy to help out with this. Is there a different email that you...read more

Solved

LEl-Khatib on January 20, 2026

Unable To Share Certification

I’ve completed the Email Marketing Certification. On the Share your achievement page, the required consent toggle (“Toggle on the switch to consent to share personal information…”) is visible but does not respond to clicks in any browser. I’ve tri read more

Reply Email Marketing

4 upvotes

8 Replies

Accepted solution

BérangèreL

Community Manager

January 21, 2026 13:28

Hi @LEl-Khatib and thanks for your patience! We’ve just tested it on our end, and it looks like everything should be working now! Bérangère

DHart2 on January 20, 2026

How to fix “Please accept terms before sharing certificate” in HubSpot?

Hello, I am having the same issue but it says that my toggle is not switched on even though it is. Moderator note: I have moved your post for visibility. For reference, here is the thread where you posted: " Unable to share certificate - read more

Reply Inbound Certification

0 upvote

4 Replies

BérangèreL

Community Manager

January 21, 2026 13:29

Hi @DHart2 and all, thanks for your patience! We’ve just tested it on our end, and it looks like everything should be working now! Bérangère

Federicucio on January 19, 2026

Lost access to HubSpot Academy Practice Mode

Hi Community Team, I’m reaching out because I have suddenly lost access to the Practice Mode in HubSpot Academy. I was actively using it for my certifications, but now the option is gone and I haven't received any email notification re read more

Reply Sales Software

0 upvote

2 Replies

Federicucio

Member

January 20, 2026 06:54

Hi @BérangèreL Thank you for the quick response. I no longer have the option to select the Academy Practice Mode portal. Previously, when I n...read more

DObara on January 18, 2026

Cant Create Hubspot Number

Im currently enrolled in the hubspot sales hub software course and have a call practical, but I can't create a hubspot number, every time I try they say theres an error and I should try again

Reply Sales Software

0 upvote

1 Reply

APernell

HubSpot Moderator

January 22, 2026 14:57

Hello @DObara , Thank you for reaching out to the academy community board! I'm happy to help out with this. The practical exercise was remove...read more

MLasky on January 18, 2026

I am having trouble playing a video in my inbound marketing training.

When I try to play it it just constantly says "something went wrong while playing this video. I want to finish this training but need to be able to watch. Can someone help me?

Reply Inbound Certification

0 upvote

1 Reply

APernell

HubSpot Moderator

January 20, 2026 14:53

Hello @MLasky , Thank you for reaching out to the academy community board! I'm happy to help out with this. troubleshooting steps: 1....read more

PPatil27 on January 17, 2026

About Bootcamp 2026 RSVP

I can see many Bootcamp I want to RSVP for some of them I am able see this below msg This six-week bootcamp will run from January 28, 2026 - March 4, 2026. By clicking the RSVP button below, you will be registered for the entire program and rec read more

Reply Inbound Certification

0 upvote

1 Reply

BérangèreL

Community Manager

January 19, 2026 08:11

Hi @PPatil27 and thanks for reaching out to the HubSpot Community! Would you mind sharing the link or a screenshot of what you’re seeing? That w...read more

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Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team