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HubSpot Academy Support

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BérangèreL le Février 21, 2025

Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team

Hi all, We're aware of a problem preventing some users from downloading their certificates. We are sorry for the inconvenience. To be able to troubleshoot it, we'll need more information. Can you please follow these steps so that we can see Lire la suite

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11 Mentions J'aime

42 Réponses

YA25

Membre

Septembre 15, 2025 01:37

Certificate Not Downloading After Exam Completion I recently completed the Service Hub Software Certification and passed the exam. However, when I...Lire la suite

ArleneA le Octobre 02, 2025

Super Admin Bootcamp sessions links

Hi, I've registered for Super Admin Bootcamp and its starts today but I don;t have any links to access the sessions. Please help!

Répondre Sales Software

0 Mention J'aime

1 Réponse

APernell

Modérateur HubSpot

Octobre 02, 2025 16:01

Hello @ArleneA , Thank you for reaching out to the academy community board! I'm happy to help out with this. I don’t see your email re...Lire la suite

Résolues

marslan19 le Septembre 04, 2025

Need to Recover Hubspot Certifications from old Deactivated Account

Hi. I did some certifications using an email I was provided by my previous employer. I stopped working there, so I no longer have access to that account and those certificates too. How can I recover those certificates? My old email: arslan@pix Lire la suite

Répondre Sales Software

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4 Réponses

Solution Acceptée

APernell

Modérateur HubSpot

Septembre 11, 2025 17:01

@marslan19 Thank you, you are all set! I transferred all the active certificates to your new email. Thank you! The Academy team

deetanvi le Août 18, 2025

My certificate has not appeared.

I gave the Hubspot Marketing Software exam on 23rd July and passed with a score of 52/60 however didnt get the certificate as my practical exam was not graded for many weeks. Now I seem to have passed the practical tests but my exam scores seems to Lire la suite

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2 Réponses

deetanvi

Membre

Août 19, 2025 14:46

Thank you, will be waiting for your message!

Résolues

JuliaF le Août 18, 2025

Need help transferring certificates

Hi! I would require assistance transferring my old HubSpot certificates from my old, deactivated account to a new one (my employer changed and I didn't have the chance to move the certificates while I had access to the old account). I was instru Lire la suite

Répondre Sales Software

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2 Réponses

Solution Acceptée

APernell

Modérateur HubSpot

Août 18, 2025 16:39

Hello @JuliaF , Thank you for reaching out to the academy support team! I'm happy to help out with this. I was able to successfully tra...Lire la suite

IBarag le Août 12, 2025

Product Library Visible

Hi! Does anyone know how I can make the product library I created visible for the whole team? Thanks!

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1 Réponse

chighsmith

Gestionnaire de communauté

Août 13, 2025 11:47

Hi @IBarag , Thank you for posting to the Community. Tagging in some of our Top Contributors to see if they have any ideas on this one - @Alex...Lire la suite

KGil7 le Juillet 29, 2025

Coursework Missing

I was working on a Hubspot Software certification and now its missing. It says I have nothing in progress??

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0 Mention J'aime

1 Réponse

APernell

Modérateur HubSpot

Juillet 30, 2025 16:45

Hello @KGil7 , Thank you for reaching out to the academy community board! I'm happy to help out with this. If you are looking for the Sales H...Lire la suite

Lanya le Juillet 29, 2025

I can't find the course I completed

Yesterday, I completed all the videos of a sales course by Kyle Jepson. Today, I wanted to take the exam, but the course is nowhere to be found.

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7 Réponses

Lanya

Participant

Août 03, 2025 06:38

Dears, The course was 3 hours, it took me a few days to finish it and understand everything clearly, I finished all the videos, only last exam was le...Lire la suite

Résolues

StanDeBest le Juillet 29, 2025

I can't find the course I just completed

I took the HubSpot Sales Software course and I'm currently undertaking the exam. However I can't seem to be able to find the course anymore. I need help getting back to the course exam I had taken initially to retake it. Apparently I've written t Lire la suite

Répondre Sales Software

0 Mention J'aime

4 Réponses

Solution Acceptée

Josh

Expert reconnu | Partenaire solutions Diamond

Juillet 29, 2025 15:26

Hi @StanDeBest , Because this is a certification, it's made up of multiple videos/lessons which could mean that there are different instructor...Lire la suite

AMishra61 le Juillet 15, 2025

Issue with Certification – Practical Exercises Marked Incomplete Despite Completion Body

Dear HubSpot Academy Team, I hope you are doing well. I recently completed the HubSpot Sales Software Certification exam and scored 40 out of 45. However, I continue to receive the message stating that I still need to complete the practical exe Lire la suite

Répondre Sales Software

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1 Réponse

APernell

Modérateur HubSpot

Juillet 15, 2025 13:16

Hello @AMishra61 , Thank you for reaching out to the academy support team! I'm happy to help out with this. I just pulled your certificate an...Lire la suite

Scott_b le Juillet 15, 2025

Practice Exercise Not Graded

Hi my one practice exercise for the sales software cert isn't graded yet and its been or in a few minutes here will be 24 hours. Can someone check into this please?

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1 Réponse

APernell

Modérateur HubSpot

Juillet 15, 2025 14:21

Hello @Scott_b , Thank you for reaching out to the academy support team! I'm happy to help out with this. You are all set. You should see you...Lire la suite

DRobinson85 le Juillet 05, 2025

HubSpot Sales Software certificate

Hi Everyone! I'm doing the HubSpot Sales Software course and I have already completed everything, even took the final exam, however, I'm not able to get the certificate because my "Create a Deal" exercise hasn't been graded. It has been more t Lire la suite

Répondre Sales Software

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1 Réponse

APernell

Modérateur HubSpot

Juillet 16, 2025 10:47

Hello @DRobinson85 , Thank you for reaching out to the academy community board! I'm happy to help out with this. You are all set. You should ...Lire la suite

HMayer le Juin 23, 2025

My Revenue Operations Course progress was erased

Hi. I've been taking the HubSpot RevOps course over the past few weeks. When I went back into my portal, the course didn't show up. It did not show up when I searched it either. The only way I was able to get to it was searching for it through my b Lire la suite

Répondre Sales Software

0 Mention J'aime

1 Réponse

APernell

Modérateur HubSpot

Juillet 15, 2025 16:15

Hello @HMayer , Thank you for reaching out to the academy community board! I'm happy to help out with this. Unfortunately it is not possible ...Lire la suite

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Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team