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BérangèreL on February 21, 2025
Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team
Hi all, We're aware of a problem preventing some users from downloading their certificates. We are sorry for the inconvenience. To be able to troubleshoot it, we'll need more information. Can you please follow these steps so that we can see read more
Reply Announcement
11 upvotes
47 Replies
BérangèreL
Community Manager
March 05, 2026 10:17
Hi @Mna110 and thanks for reaching out to the HubSpot Community! Did you try the steps outlined on this article " How do I change the name displ...read more
xxByBird on March 09, 2026
Problemas com o exercício de Filtro Sales Hub
Esse é um novo post pois não resolveram meu problema ainda, vai completar 1 mês e não consigo pegar meu certificado do Sales Hub pq o exercício de filtro sempre dá erro, é o único exercíco que falta mas não consigo finalizar pq independente do filtr read more
Reply Sales Software
0 upvote
0 Reply
AngelMM on February 24, 2026
Ejercicio de la Academia HubSpot:Crea un lead en HubSpot
Buenas tardes a todos. No me permite realizar el ejercicio porque no aparece la pestaña Leads en espacio de trabajo. No puedo crear un Lead, definitivamente. Sabéis si es imprescindible para obtener la certificación? hasta he activado el trial y n read more
Reply Sales Software
0 upvote
0 Reply
Solved
xxByBird on February 20, 2026
Erro no exercicio "Filtrar Contatos" Sales hub hubspot
Olá pessoal! Estou com um problema técnico no último exercício que falta para minha certificação. É o exercicio de filtrar contatos, Já realizei todos os passos apliquei os filtros (Cargo contém "Gerente, ceo"), clonei a visualização e salvei com o read more
Reply Sales Software
0 upvote
10 Replies
Accepted solution
xxByBird
Member
March 04, 2026 11:58
Eu não tenho dúvidas ou dificuldade no exercicío de fitrar contatos, o meu problema é que não importa qual filtro eu coloque seja filtrar por cargo o...read more
VHorobchenko on January 30, 2026
Why didn’t I receive my certification badge after a course in HubSpot?
I completed the course and passed the exam, but I can’t receive the badge. What could be the problem? For information, the HubSpot Community is a public space. I have therefore edited your content for security & confidential reasons read more
Reply Sales Software
0 upvote
1 Reply
BérangèreL
Community Manager
January 30, 2026 06:43
Hi @VHorobchenko and congrats on finishing the course and passing the exam! 🎊 Sometimes badges take a little while to appear, could you pleas...read more
LWitvoet on January 27, 2026
Bug keeping me from completing exercise
I am currently completing the Hubspot Sales Software certification. In section 3 (connecting with customers), the practical exercise is to send an email using a sales template. However, the link to that exercise brings me to a 404 page. The messag read more
Reply Sales Software
0 upvote
2 Replies
APernell
HubSpot Moderator
January 30, 2026 13:30
Hello @LWitvoet , Thank you for bringing it to our attention. I just changed the link. You should be able to reload the page and the practica...read more
Solved
IMedeiros1 on January 22, 2026
Make a Call in HubSpot Exercise on Free Plan
Hi, I’m taking the Sales Hub Software (English – new version) certification. I’m using a free EN‑US business account for the course. On the upgrade page, under Sales Hub, both Calling and HubSpot-provided phone numbers are blank. In Settings read more
Reply Sales Software
0 upvote
2 Replies
Accepted solution
APernell
HubSpot Moderator
January 22, 2026 15:19
Hello @IMedeiros1 , Thank you for reaching out to the academy community board! I'm happy to help out with this. The practical exercise has be...read more
Federicucio on January 19, 2026
Lost access to HubSpot Academy Practice Mode
Hi Community Team, I’m reaching out because I have suddenly lost access to the Practice Mode in HubSpot Academy. I was actively using it for my certifications, but now the option is gone and I haven't received any email notification re read more
Reply Sales Software
0 upvote
4 Replies
BérangèreL
Community Manager
January 27, 2026 04:08
Hi @Federicucio and thanks for the screenshot! Practice Mode is designed to be available only for certain courses during practical exercises, so...read more
DObara on January 18, 2026
Cant Create Hubspot Number
Im currently enrolled in the hubspot sales hub software course and have a call practical, but I can't create a hubspot number, every time I try they say theres an error and I should try again
Reply Sales Software
0 upvote
1 Reply
APernell
HubSpot Moderator
January 22, 2026 14:57
Hello @DObara , Thank you for reaching out to the academy community board! I'm happy to help out with this. The practical exercise was remove...read more
KNguyen77 on January 07, 2026
Correct Answers marked wrong
This is the list of questions and my answers from the Sales Hub Software exam that were marked wrong. I downloaded the questions from the exam breakdown. I don’t understand how all of these could be incorrect. True or false? All leads are manuall read more
Reply Sales Software
1 upvote
3 Replies
STierney
Community Manager
January 08, 2026 18:21
Hey @KNguyen77 - thanks for this context! I've just send you a private message with some follow-up information. Shane, Senior Community Moderat...read more
Solved
AChretien2 on December 15, 2025
Glitch? Help please
Im trying to complete the sales hub software certificate. For the schedule a meeting assessment, I need to change the host but i can't because every option says "they don't have their calendar connected." And no its not me i already have mine connec read more
Reply Sales Software
0 upvote
2 Replies
Accepted solution
AChretien2
Participant
December 15, 2025 22:25
Hi! Thank you for your response. Ok i have resubmitted it with keeping the host as myself. I did try that 2 days ago and it got rejected/failed and...read more
LHurtubise on November 25, 2025
Sales Hub Software Certification Exercise Assistance - Meeting Rotations Tool
Hello, I'm in the process of completing the Sales Hub Software certification and I've encountered an issue that I need assistance with. For the "Book a Meeting Using the Meeting Rotations Tool" exercise, I am unable to " select a different host read more
Reply Sales Software
0 upvote
1 Reply
SamTassey
Community Manager
November 25, 2025 13:51
Hi @LHurtubise ! You are correct! Like seen in our knowledge base article here , this would require a Sales or Service Hub Professional, or Ente...read more
EThore on November 18, 2025
Additional resources
So, I am doing the Hubsport Sales Hub Software certification. In the videos, they are referring a lot to the additional references in the corner. The problem is that the reference section is empty. I thought you should know. I've found this problem read more
Reply Sales Software
0 upvote
2 Replies
APernell
HubSpot Moderator
November 18, 2025 13:13
Hello @EThore , Thank you for reaching out to the academy community board! I'm happy to help out with this. We are aware of the issue and ar...read more
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Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team