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BérangèreL on February 21, 2025

Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team

Hi all, We're aware of a problem preventing some users from downloading their certificates. We are sorry for the inconvenience. To be able to troubleshoot it, we'll need more information. Can you please follow these steps so that we can see read more

Reply Announcement

11 upvotes

47 Replies

BérangèreL

Community Manager

March 05, 2026 10:17

Hi @Mna110 and thanks for reaching out to the HubSpot Community! Did you try the steps outlined on this article " How do I change the name displ...read more

Solved

himansu1990 on January 28, 2026

No update on CMS for Developers II certification

Hello, I have submitted "HubSpot CMS for Developers II: Best Practices" practicum on 19th January 2026. I'm yet to receive my certificate. Please help me as my organization is asking to submit the certificate as soon as possible. Thank you.

Reply HubSpot Design

0 upvote

6 Replies

Accepted solution

APernell

HubSpot Moderator

February 17, 2026 11:59

@himansu1990 After checking our records, I can confirm that your certificate was awarded just 8 days ago. To access and download your certific...read more

miguelelias on January 16, 2026

Problem finding my cohort number

Hello, I am currently participating in the RevOps Bootcamp on HubSpot Academy. I have reached the first exam question, which asks me to select my cohort from four options. However, I have not received any email or notification with my cohort inform read more

Reply HubSpot Design

0 upvote

3 Replies

chighsmith

Community Manager

January 22, 2026 09:29

Hi @miguelelias , Thank you for providing the screenshot and additional details. To clarify, our bootcamp exams are available year-round t...read more

EGold64 on January 14, 2026

CMS for Developers II Practicum asks for unavailable content

Hello, I am trying to finish the CMS for Developers II: Best Practices certification course and am stuck on the Practicum. The instructions say: " This practicum is an extension of the original CMS for Developers practicum. You should use your origi read more

Reply Content Marketing HubSpot Design Inbound Certification Inbound Sales

0 upvote

3 Replies

BérangèreL

Community Manager

January 16, 2026 11:42

Hi @EGold64 and thanks for your valuable feedback! I've shared it internally. We’re actively working on this right now, but you don’t need anyth...read more

RNampeebwa on January 02, 2026

Unable to complete the Service Hub software practical exercise

How can I complete the practical exercises? I followed the instructions only to hit a wall. Can someone help please?

Reply HubSpot Design

0 upvote

4 Replies

RNampeebwa

Member

January 06, 2026 12:21

Thank you so much. I have finally completed the practical exercises.

Solved

JNowland on December 11, 2025

Cannot pass the 'Create a Filter' exercise

In the playlist 'USING TICKET IN HUBSPOT' there is a practical exercise to 'CREATE A FILTER'. I have followed these instructions as much as possible and have failed 5 times with no feedback. The AI Chatbot gives instructions that do not match the e read more

Reply HubSpot Design

0 upvote

2 Replies

Accepted solution

APernell

HubSpot Moderator

December 15, 2025 14:01

@JNowland Thank you for reaching out to the academy community board! I'm happy to help out with this. The exercise is looking for you to create a s...read more

Solved

hc_ar95 on December 09, 2025

Results for HubSpot CMS for Developers II: Best Practices practicum not received yet

I've submitted my "HubSpot CMS for Developers II: Best Practices" practicum assessment on 29th November, and still awaiting results, which were advertised to be provided within seven days, or so it states. The course page doesn't provide any fur read more

Reply Content Marketing HubSpot Design

0 upvote

4 Replies

Accepted solution

APernell

HubSpot Moderator

December 11, 2025 14:27

Hello @hc_ar95 , Thank you for reaching out to the academy support team! I appreciate your inquiry, and I'm more than happy to assist yo...read more

SMondal43 on November 24, 2025

How to get my certificate status

It’s been over two weeks since I submitted my practicum exam for the “ CMS for Developers II: Best Practices Practicum ” certification, but I haven’t received any updates or notifications regarding the grading status or whether I’ve passed. read more

Reply HubSpot Design

0 upvote

1 Reply

APernell

HubSpot Moderator

November 24, 2025 13:03

Hello @SMondal43 , Thank you for reaching out to the academy community board! I'm happy to help out with this. I apologize for the delay. I w...read more

Solved

SOH3CX on November 14, 2025

Lost my super admin role

Hi all, I lost my super admin role in my system. There is another super admin, but it’s a dummy account and we don’t have access to it. Is there any way to regain my super admin role?

Reply HubSpot Design

0 upvote

1 Reply

Accepted solution

TomM2

Thought Leader | Platinum Partner

November 14, 2025 05:43

Hey @SOH3CX another super admin would have to provide access to it, could you gain access to the dummy email address to send a password reset? I...read more

Solved

GBarrios6 on November 11, 2025

Algunas características de esta cuenta fuerte suspendidas

Algunas características de esta cuenta fuerte suspendidas This page isn’t available Please check that the URL entered is correct or try loading the page again .  If you’re still having trouble, please contact the website owner. read more

Reply HubSpot Design

0 upvote

1 Reply

Accepted solution

Jaycee_Lewis

Thought Leader

November 12, 2025 11:46

Hi, @GBarrios6 👋 These suspensions are handled by the HubSpot team and are not something the community can assist with. You should have a bann...read more

Solved

aslam0 on November 05, 2025

Certificate name correction request

Hi HubSpot Academy Team, I recently completed a HubSpot Academy certification using my account (email). However, my certificate currently shows the name “Design Work” instead of my correct name “Muhammed Aslam P.” Please help me update or reissu read more

Reply HubSpot Design

0 upvote

3 Replies

Accepted solution

DilshadShaikh

Contributor

November 05, 2025 01:14

Greetings(Assalam o Alaikum) @aslam0 , You can change the name on the certificate by following the steps below: In your HubSpot account, click...read more

AStre on October 23, 2025

"Hide on desktop" also hides on mobile

Hi! I want to hide different sections of my landing page so that they only show up either on the desktop version, or on the mobile version. However, if I choose "hide on desktop-pc" with the little eye symbol, it also gets hidden on the mobile vers read more

Reply HubSpot Design

1 upvote

3 Replies

STierney

Community Manager

November 04, 2025 14:28

Hey @AStre - no need for apologies! Would it be possible to capture a screen recording of what you're seeing to provide more distinct context f...read more

Solved

MRicketts1 on August 15, 2025

HubSpot CMS for Developers practicum & course archive

Hello! I recently submitted my practicum for the HubSpot CMS for Developers certification (August 7th 2025), but I noticed the course was archived on August 11th 2025. Can anyone confirm: Will my practicum still be marked? If I pass, will I recei read more

Reply HubSpot Design

0 upvote

1 Reply

Accepted solution

APernell

HubSpot Moderator

August 15, 2025 13:19

Hello @MRicketts1 , Thank you for reaching out to the academy community board! I'm happy to help out with this. 1. Yes I was able to grade ...read more

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Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team