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BérangèreL on February 21, 2025
Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team
Hi all, We're aware of a problem preventing some users from downloading their certificates. We are sorry for the inconvenience. To be able to troubleshoot it, we'll need more information. Can you please follow these steps so that we can see read more
Reply Announcement
9 upvotes
26 Replies
SHeredia-2025
Member
March 31, 2025 13:41
How long is this going to take? I want to download and print my Digital Marketing Certificate since last week No one has been able to help me
MBeale5 on April 21, 2025
Old dates on certificate
I've retaken an exam as the date was expiring. I passed the exam, but when I download the certificate, it comes up with the old dates, not the new ones. Please can you help?
Reply Content Marketing
0 upvote
2 Replies
MBeale5
Member
April 22, 2025 02:15
Hi @Sabrinacomai . Thank you for replying so quickly! I've cleared my cache and tried in an incognito browser but the incorrect dates are still show...read more
DilionSmith on April 17, 2025
Exam passed but award not generated
So a few weeks ago I took the HubSpot CMS Dev course. I passed everything but still I don't see my certificate.
Reply Content Marketing
0 upvote
11 Replies
kennedyp
Community Manager
April 21, 2025 16:09
Hey @DilionSmith ! I appreciate you going through that troubleshooting and clarifying with the courses. I spoke to our academy team and they recom...read more
Simjo on April 10, 2025
Question about the duration of Content Marketing exam
Hello, In my account, I noticed an error: the duration of the certification exam has recently changed from one hour to three minutes. Please note that I intend to take the exam at the end of April or early May 2025. Thank you for your answer read more
Reply Content Marketing
0 upvote
0 Reply
MOkechukwu9 on April 07, 2025
Learning something new
I decided to finally learn about digital marketing, I definitely know I'd learn one or two things that will come in handy in my life
Reply Content Marketing
0 upvote
0 Reply
Tmerwe on April 07, 2025
IP address cannot be found
Hi I can't seem to go into Courses or Certifications to complete my content marketing course. When I click on either it says:
Reply Content Marketing
0 upvote
1 Reply
TomM2
Thought Leader | Platinum Partner
April 07, 2025 11:35
Hey @Tmerwe just checked on a few different browsers and networks and this works fine for me. It would lead me to believe this is a local issue. Yo...read more
SHeredia-2025 on March 31, 2025
Trouble downloading Digital Marketing Certificate
It doesn't allow me to download my digital marketing certificate, i passed the exam 58/60 can you please help me get the certificate
Reply Content Marketing
0 upvote
1 Reply
BérangèreL
Community Manager
April 02, 2025 02:48
Hi there, Thank you for your feedback - We're aware of a problem preventing some users from downloading their certificates. Our team is investiga...read more
AMohs on March 24, 2025
Unable to Download certification
Hi, When I go to download my certificate, it gives me a red crossed ut circle
Reply Content Marketing
0 upvote
1 Reply
KSingh857
Member
March 29, 2025 14:28
I already completed my social media marketing course but I am unable to find my certificate because there is download option is there
AHam88 on March 20, 2025
Completed Digital Marketing Course But Can't Download Cert
Hello, I just finished the Digital Marketing Certification, but when I go to download the certificate, not only will it not allow me to download, but it is also showing as a broken image link. Is it something on my end?
Reply Content Marketing
0 upvote
1 Reply
kennedyp
Community Manager
March 20, 2025 16:08
Hi there, Thank you for your feedback - We're aware of a problem preventing some users from downloading their certificates. Our team is investiga...read more
estepanova on March 17, 2025
Retrieving/transferring a certificate
Hi, My account was linked to my college's email. I don't use it often so I was not aware of the account deactivation. I got a certificate Feb 2024 and it expires next year and now I can't access it anymore. (Credential ID: 7a9e05f44aad431b842 read more
Reply Content Marketing
0 upvote
1 Reply
kennedyp
Community Manager
March 20, 2025 16:18
Hey @estepanova ! Thanks for your patience. Do you know the name of the course you took? I would be happy to see if there is a way to transfer the...read more
KNguyen13 on March 13, 2025
Certificate download issue
Hello all, I have completed a few certifications however I was unable to download it. I'm able to screenshot, copy and send it to someone else, however when viewing the image and downloading it would not let me. I tried a different browser, cleared read more
Reply Content Marketing
0 upvote
4 Replies
danachuka
Member
March 19, 2025 08:32
Right-click on the certificate that doesn't load properly and click, "open image in new tab". You're welcome 😉
SubhamChauhan29 on March 02, 2025
Not able to access my content marketing course certificate.
I just passed my content marketing exam with 57/60, the course is marked as completed but my course certificate is not appearing even when I clicked on "view certificate" option. Please solve this problem for me, I hope a prompt action from you. read more
Reply Content Marketing
0 upvote
1 Reply
BérangèreL
Community Manager
March 03, 2025 05:33
Hi there, Thank you for your feedback - We're aware of a problem preventing some users from downloading their certificates. Our team is investiga...read more
KShah95 on February 22, 2025
Request for Assistance in Accessing HubSpot Certification
Dear HubSpot Academy Team, I hope this message finds you well. I recently completed and passed the HubSpot Digital Marketing Certification exam. However, I am unable to download or access my certificate on my account. Thank you for your prompt read more
Reply Announcement Content Marketing
0 upvote
1 Reply
BérangèreL
Community Manager
February 24, 2025 07:41
Hi there, Thank you for your feedback - We're aware of a problem preventing some users from downloading their certificates. Our team is investiga...read more
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Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team