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BérangèreL on February 21, 2025
Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team
Hi all, We're aware of a problem preventing some users from downloading their certificates. We are sorry for the inconvenience. To be able to troubleshoot it, we'll need more information. Can you please follow these steps so that we can see read more
Reply Announcement
9 upvotes
27 Replies
GTulowa
Member
May 14, 2025 10:03
Hello, Just a quick message to say that I’m experiencing the same issue. If someone from the HubSpot team could get back to me to help resolve it, th...read more
MRoberts75 on April 29, 2025
Need assistance transferring certificates
I also need help transferring certificates from an old work email that i no longer have access to. It seems HubSpot is able to assist with this. Thanks, Michelle
Reply Announcement
0 upvote
3 Replies
VPathania
Contributor
April 30, 2025 14:27
Oh, then in this case Huspot support can help you.
ADimitrova4 on April 27, 2025
Trouble Loadin Page
Hello! For a few days now I have had trouble loading your website. It only works as far as logging in, and the page stays blank white. I cannot view my courses, let alone continue them. I would appreciate some help!
Reply Announcement
0 upvote
0 Reply
PrashanthP on April 18, 2025
Can't view my completed courses and certificates
Hi I logged into HubSpot Academy after a while (a few years to be precise) and I seem to have lost all the courses that I had completed as well as the certificates. I am using the same email ID I did when I completed said courses. Can anyone read more
Reply Announcement
0 upvote
1 Reply
Brenner
Recognized Expert
April 22, 2025 07:59
Hello, @PrashanthP !! HubSpot Academy certifications have a validity period, typically 12-13 months. After that, you need renew your ce...read more
EKhan3 on March 18, 2025
Can't View or Download My HubSpot Academy Certificate
Hi, I just completed the AI for Marketers course on HubSpot Academy, but I can’t seem to view or download my certificate. My course progress shows as completed, but there’s no option to access the certificate. I’ve tried refreshing the page, cle read more
Reply Announcement
0 upvote
1 Reply
BérangèreL
Community Manager
March 19, 2025 05:31
Hi there, Thank you for your feedback - We're aware of a problem preventing some users from downloading their certificates. Our team is investiga...read more
KShah95 on February 22, 2025
Request for Assistance in Accessing HubSpot Certification
Dear HubSpot Academy Team, I hope this message finds you well. I recently completed and passed the HubSpot Digital Marketing Certification exam. However, I am unable to download or access my certificate on my account. Thank you for your prompt read more
Reply Announcement Content Marketing
0 upvote
1 Reply
BérangèreL
Community Manager
February 24, 2025 07:41
Hi there, Thank you for your feedback - We're aware of a problem preventing some users from downloading their certificates. Our team is investiga...read more
BérangèreL on February 21, 2025
Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team
Hi all, We're aware of a problem preventing some users from downloading their certificates. We are sorry for the inconvenience. To be able to troubleshoot it, we'll need more information. Can you please follow these steps so that we can see read more
Reply Announcement
9 upvotes
27 Replies
GTulowa
Member
May 14, 2025 10:03
Hello, Just a quick message to say that I’m experiencing the same issue. If someone from the HubSpot team could get back to me to help resolve it, th...read more
EGomez07 on January 31, 2025
Unable to retake Exam. Courses/Certs not loading
I am getting this message when I try to view my courses/certs or when attempting to retake an exam. "There was a problem loading this page. Something's gone wrong. Refresh the page or log in again. Try adjusting your search or filters to find read more
Reply Announcement
2 upvotes
3 Replies
EGomez07
Member
January 31, 2025 17:31
Problem solved. Gratitude HubSpot
GSabini on January 29, 2025
Essential training for new starters
I am building out my training log for new starters, what would be the suggested essential training they should complete when starting? The roles include; Sales lead and Operations manager
Reply Announcement
0 upvote
1 Reply
Patrick_Saab
Contributor
February 04, 2025 08:48
For the Sales Lead: HubSpot Inbound Sales Certification HubSpot Sales Software Certification Data-Driven Decision Making HubSpot Reporting For t...read more
SRaturi on January 28, 2025
Transfer Certifications From deactivated Account
Hi HubSpot team Can you please help me transfer all my certifications from the deactivated ID: raturis@sheridancollege.ca to simmiraturi06@gmail.com please? I appreciate your help. Thank you! Simran Raturi read more
Reply Announcement
0 upvote
0 Reply
kirstiehw on January 09, 2025
Clicking <Certificates completed: 4> = blank page
I'm trying to find out when my certifications will need to be renewed, but if I click on the <Certificates completed: 4> link on my academy home page it just returns a blank page. Any suggestions?
Reply Announcement
0 upvote
1 Reply
Jnix284
Hall of Famer
January 09, 2025 16:56
Hi @kirstiehw I really like the "My Team" view for this, it's a quick visual that shows the expired certs with a red exclamation mark and also high...read more
ANadtoka on January 02, 2025
I have no video sound from Academy courses
Hello, I have no video sound from Academy courses. Everything else works fine in the adjacent tabs. Where could be a problem?
Reply Announcement
0 upvote
1 Reply
Jigar_Thakker
Recognized Expert | Diamond Partner
January 14, 2025 04:35
Hi @ANadtoka , Ensure the tab is not muted. Check the browser audio settings and verify if the sound is allowed for the website. Remove...read more
Solved
Mobin on October 08, 2024
Problem with Upwork verification
Hello there, I am facing a problem with verifying the certificate on my Upwork account. I added my certificate to Upwork account but it is still pending for verification. Is there anyone who can help me with how I can verify my certificate? Act read more
Reply Announcement
0 upvote
1 Reply
Accepted solution
Jnix284
Hall of Famer
October 08, 2024 22:24
Hi @Mobin I'm not sure why the Agency Partner certification is stuck as pending, but the SEO certification isn't available to connect with Upwork. ...read more
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Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team