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HubSpot Academy Support

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BérangèreL on February 21, 2025

Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team

Hi all, We're aware of a problem preventing some users from downloading their certificates. We are sorry for the inconvenience. To be able to troubleshoot it, we'll need more information. Can you please follow these steps so that we can see read more

Reply Announcement

11 upvotes

47 Replies

BérangèreL

Community Manager

March 05, 2026 10:17

Hi @Mna110 and thanks for reaching out to the HubSpot Community! Did you try the steps outlined on this article " How do I change the name displ...read more

WillWentworth on February 03, 2026

Cannot Give Consent To Share Certificate

Hello all! I just completed my digital marketing certificate and I would like to email it or copy as a link and I hit to click consent and the page freezes, I cannot click on the certifcate, consent button or any share options after it freezes. read more

Reply Announcement

1 upvote

6 Replies

APernell

HubSpot Moderator

February 12, 2026 16:38

@WillWentworth are you still having this issue?

SGovindarajan on November 10, 2025

#Hubspotsuperadminbootcamp

#Hubspotsuperadminbootcamp Thrilled to complete the #HubSpotSuperAdminBootcamp by HubSpot Academy 🎓 This program strengthened my CRM management, automation, and data optimization skills while offering valuable insights into measuring admin s read more

Reply Announcement

0 upvote

2 Replies

SGovindarajan

Contributor

November 10, 2025 16:00

Thanks, Jaycee! As someone still in the learning phase, the Super Admin Bootcamp really helped me understand HubSpot more clearly and see how everyth...read more

RHayle on September 26, 2025

Intro

Hello everyone, my name is Roble. I'm new to HubSpot and currently using the platform to build my SEO agency website, which is in its early launch phase. I'm also actively working through HubSpot's SEO certification. I'm deeply passionate about read more

Reply Announcement

0 upvote

1 Reply

Jaycee_Lewis

Thought Leader

September 26, 2025 11:27

Hey, @RHayle 👋 Welcome to our community! We're so glad you are here. Have you started building out your results and case studies page(s)? I th...read more

Solved

ANoguez on September 12, 2025

Automatically Upgraded for more Marketing Contacts?

Hello Community! I am curious if anyone knows how marketing contacts are generated? I am new to hubspot (1 month user) and understand if you upload contacts that there is an option to assign them as marketing contacts or not. My questions is- I read more

Reply Announcement

0 upvote

1 Reply

Accepted solution

Jaycee_Lewis

Thought Leader

September 12, 2025 13:41

Hey, @ANoguez 👋 Happy Friday! Welcome to our community. Here are a few helpful resources for you: Understanding Marketing Contac...read more

MSighari on August 30, 2025

Issue Accessing HubSpot Academy – Redirects to Marketing Page

Dear HubSpot Support Team, I hope you're doing well. I'm writing to report a technical issue that I've been experiencing while trying to access HubSpot Academy. Every time I attempt to log in or open any learning path or course page, I get redir read more

Reply Announcement

0 upvote

2 Replies

MSighari

Member

September 04, 2025 12:31

Hello, i already tried this and it's the same thing

Jeje on August 27, 2025

IN Session Follow Up: Making Customer Success Impact Undeniable (Academy Labs)

Hi all, Thank you so much for attending our lab "Making Customer Success Impact Undeniable". Please use this space to share your progress on your workbooks and ask any questions that come to mind or that haven't been answered during the read more

Reply Announcement

0 upvote

0 Reply

aaf0 on August 21, 2025

Exam started mistakenly

Hi i am new to hubspot. For the free SEO certification course, i mistakenly started exam. I haven't even started the course yet. How do i cancel the exam as it says time remaining 2hr can someone plz help? This feature should be improved

Reply Announcement

0 upvote

2 Replies

APernell

HubSpot Moderator

August 22, 2025 12:27

Hello @aaf0 , Thank you for reaching out to the academy community board! I'm happy to help out with this. Unfortunately there is not a way to...read more

CMcClellan8 on July 29, 2025

CMS for Developers Course Unavailable.

Hello, i've been working towards renewing this certification and logged in to retake the test today but can no longer find the course. I was in the course but my session timed out, I was taken to a 404 after logging back in.

Reply Announcement

0 upvote

1 Reply

APernell

HubSpot Moderator

July 30, 2025 16:44

Hello @CMcClellan8 , Thank you for reaching out to the academy community board! I'm happy to help out with this. Unfortunately this course ha...read more

KGio on July 24, 2025

Issue Completing “Create an Email” Activity for HubSpot Marketing Software Certification

Hello, I need help with my HubSpot Marketing Software certification. I have already finished the exam, but it says I still need to complete the activity “Create an email.” I have already completed this activity, and more than 24 hours have passed, read more

Reply Announcement

0 upvote

4 Replies

DaniLópez14

Member

February 14, 2026 08:28

Dear @APernell , I really appreciate your time and dedication to analyse it. Actually, unfortunatelly, the problem has not been solved. I decided ...read more

AA28 on June 25, 2025

Certificate Error

I Submitted my practicum for HubSpot CMS for Developers II: Best Practices two or three weeks ago and last two days, I received an email saying that I passed my practicum exercise but my view still haven't updated and I've already passed my exam. Ki read more

Reply Announcement Inbound Certification

0 upvote

1 Reply

APernell

HubSpot Moderator

July 15, 2025 15:46

Hello @AA28 , Thank you for reaching out to the academy community board! I'm happy to help out with this. You are all set. You should see you...read more

SBatchelor1 on June 24, 2025

Help with videos that keep freezing

Hello, I'm experiencing an issue when playing videos on HubSpot Academy - the videos freeze or glitch shortly after starting. After a few seconds of playback, the screen goes static and the video freezes completely. This happens consistently wi read more

Reply Announcement

0 upvote

1 Reply

APernell

HubSpot Moderator

July 15, 2025 15:53

Hello @SBatchelor1 , Thank you for reaching out to the academy community board! I'm happy to help out with this. Can you share the course you...read more

pankhudijaiswal on June 24, 2025

certificate download issue

my digital marketing course is completed but i can't download my certificate , I have done everything but it is not loading . kindly resolve this

Reply Announcement Content Marketing Inbound Certification

0 upvote

1 Reply

APernell

HubSpot Moderator

July 15, 2025 15:59

Hello @pankhudijaiswal , Thank you for reaching out to the academy community board! I'm happy to help out with this. I am showing the certif...read more

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Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team