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BérangèreL on February 21, 2025
Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team
Hi all, We're aware of a problem preventing some users from downloading their certificates. We are sorry for the inconvenience. To be able to troubleshoot it, we'll need more information. Can you please follow these steps so that we can see read more
Reply Announcement
10 upvotes
27 Replies
GTulowa
Member
May 14, 2025 10:03
Hello, Just a quick message to say that I’m experiencing the same issue. If someone from the HubSpot team could get back to me to help resolve it, th...read more
Usman27 on April 09, 2025
Name not being updated on Certification.
Hi, I’ve completed the HubSpot Inbound Certification, but I mistakenly used my nickname when creating the account. I updated my name afterward, but the certificate still shows the old name. Based on HubSpot’s guidance, the certificate should regene read more
Reply Academy
0 upvote
0 Reply
NKokot on March 19, 2025
Content Creation Framework approach
I have recently begun the 'Content Creation Framework' Acadamy course. For others who are doing this, or have completed this course, do you think it's better to watch the entire video series before you start working on each step? I am up to read more
Reply Academy
0 upvote
1 Reply
DianaGomez
Community Manager
March 20, 2025 09:47
Hey @NKokot ! Thanks for reaching out to the Community! It sounds like you're making great progress! If you prefer getting the big pic...read more
PageMettle on March 03, 2025
Transfer HubSpot Certificate from Old (Defunct) Email Address
Is it possible to transfer my previous HubSpot Certification over from my previous work account to my new one? My old account has since been deactivated, and I don't have access to obtain the two-step verification code. Old HubSpot Email: jillia read more
Reply Academy
0 upvote
1 Reply
GIlievski
Contributor | Diamond Partner
March 11, 2025 04:45
Hey Jillian, I had a similar issue a couple of years ago. I simply messaged support and they were able to transfer the certificates. Note that ...read more
THullett on February 18, 2025
My certificate won’t generate
   can you please just email me my certificate please it won't generate
Reply Academy
0 upvote
2 Replies
kennedyp
Community Manager
March 05, 2025 17:35
Hey! Our team is investigating this issue. Can you please follow the steps indicated in this post: " Updates on the Downloading Certificates issue on...read more
Solved
VNwaorji on July 27, 2024
Email marketing
I've been trying to access the course, but can't seem to find it. How do l go back to the course?
Reply Academy
0 upvote
1 Reply
Accepted solution
HFisher7
Guide | Elite Partner
August 19, 2024 04:47
@VNwaorji - Here is a link to the HubSpot Academy Email Marketing course: https://academy.hubspot.com/courses/email-marketing
CArellano93 on April 01, 2024
Issue with Practical exercises on Hubspot Academy
I am trying to complete my Hubspot Academy certification for Marketing Software. I have 2 practical exercises left to complete but it says I already submitted something and it did not pass even though I never submitted those exercises. Now it says t read more
Reply Academy
1 upvote
2 Replies
CArellano93
Member
April 02, 2024 12:12
Hi Jigar, Thank you for your reply. It looks like it may have graded a CTA and email that was live on my company's Hubspot account. When I try to...read more
Solved
DAfolabi on March 09, 2024
Solutions architecture foundation course not showing up
Hello, I registered for the Solutions Architecture course and after registration, the page redirected to the Academy Learning environment, where I was expecting to find the course and start working on it, however, after some attempts, I couldn't read more
Reply Academy
0 upvote
3 Replies
Accepted solution
Jaynegowdy
Member
October 10, 2024 07:42
I know how annoying it can be when you expect to jump right into a course but can’t find it. I had a similar issue with an online course once. After ...read more
HHussain4 on November 01, 2023
Unable to view all my Certificates on my Connect.com profile.
Hi Admin, I'm unable to view the other HS Certificates that I have completed on Connect.com. I request you to kindly enable the other certificates. The details of the certificates are as follows: 1) I nbound Credential ID: af41f5dc3054 read more
Reply Academy
0 upvote
0 Reply
Solved
shikhac17 on October 04, 2023
Certificate Renewal
I have a HubSpot Reporting certification which expires in Nov 2023. When am I supposed to renew this and how? I clicked on Retake the exam and cleared it again but the dates on the certification have not been changed.
Reply Academy
0 upvote
2 Replies
Accepted solution
TomM2
Thought Leader | Platinum Partner
October 04, 2023 06:41
Hey @shikhac17 it might be worth asking this over in the academy/certs community!
Solved
RAbelmann on September 21, 2023
How can i fix this?
Reply Academy
0 upvote
2 Replies
Accepted solution
karstenkoehler
Hall of Famer | Partner
September 21, 2023 04:44
Hi @RAbelmann , This looks like a temporary or browser-related issue. Can you try: Clearing cache / cookies Opening the page in another ...read more
JKrupa9 on September 18, 2023
cannot link hubspot academy certificate to linkedin
HELP. I just passed my Hubspot Academy email marketing certification test. When I attempt to share this to my LinkedIn account, it defaults to another profile--not mine. I've spent over an hour today and an hour over the weekend attempting to correc read more
Reply Academy
0 upvote
1 Reply
NicoleJ
HubSpot Moderator
September 18, 2023 18:42
Thanks for posting here, @JKrupa9 ! Is it possible you were logged in as a different user when you completed this exam? I currently show the email j...read more
DChimenti on August 14, 2023
Call Function Not Working in HubSpot Academy
I am trying to pass the "Sales Content Tools" training in HubSpot and a running into a problem. When I try to make a call to complete the practical exercise, I get this message when I click the call button on a contact record: " Calling is disabled read more
Reply Academy
0 upvote
1 Reply
karstenkoehler
Hall of Famer | Partner
August 15, 2023 00:12
Hi @DChimenti , Which browser are you using to access the HubSpot Academy? https://www.whatismybrowser.com/ Are you accessing HubSpot ...read more
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Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team