Hi all,
We're aware of a problem preventing some users from downloading their certificates. We are sorry for the inconvenience. To be able to troubleshoot it, we'll need more information. Can you please follow these steps so that we can see read more
Hello, Just a quick message to say that I’m experiencing the same issue. If someone from the HubSpot team could get back to me to help resolve it, th...read more
Hi, I’ve completed the HubSpot Inbound Certification, but I mistakenly used my nickname when creating the account. I updated my name afterward, but the certificate still shows the old name. Based on HubSpot’s guidance, the certificate should regene read more
I have recently begun the 'Content Creation Framework' Acadamy course. For others who are doing this, or have completed this course, do you think it's better to watch the entire video series before you start working on each step? I am up to read more
Is it possible to transfer my previous HubSpot Certification over from my previous work account to my new one? My old account has since been deactivated, and I don't have access to obtain the two-step verification code. Old HubSpot Email: jillia read more
Hey Jillian,
I had a similar issue a couple of years ago. I simply messaged support and they were able to transfer the certificates. Note that ...read more
Hey! Our team is investigating this issue. Can you please follow the steps indicated in this post: " Updates on the Downloading Certificates issue on...read more
I am trying to complete my Hubspot Academy certification for Marketing Software. I have 2 practical exercises left to complete but it says I already submitted something and it did not pass even though I never submitted those exercises. Now it says t read more
Hi Jigar, Thank you for your reply. It looks like it may have graded a CTA and email that was live on my company's Hubspot account. When I try to...read more
Hello, I registered for the Solutions Architecture course and after registration, the page redirected to the Academy Learning environment, where I was expecting to find the course and start working on it, however, after some attempts, I couldn't read more
I know how annoying it can be when you expect to jump right into a course but can’t find it. I had a similar issue with an online course once. After ...read more
Hi Admin, I'm unable to view the other HS Certificates that I have completed on Connect.com. I request you to kindly enable the other certificates. The details of the certificates are as follows: 1) I nbound Credential ID: af41f5dc3054 read more
I have a HubSpot Reporting certification which expires in Nov 2023. When am I supposed to renew this and how? I clicked on Retake the exam and cleared it again but the dates on the certification have not been changed.
HELP. I just passed my Hubspot Academy email marketing certification test. When I attempt to share this to my LinkedIn account, it defaults to another profile--not mine. I've spent over an hour today and an hour over the weekend attempting to correc read more
Thanks for posting here, @JKrupa9 ! Is it possible you were logged in as a different user when you completed this exam? I currently show the email j...read more
I am trying to pass the "Sales Content Tools" training in HubSpot and a running into a problem. When I try to make a call to complete the practical exercise, I get this message when I click the call button on a contact record: " Calling is disabled read more