ZERO SCORE FOR AN EXAM I DIDN'T TAKE

[OAjayi-Obe]

Last week Thursday I completed the 8 lessons on SEO. I didnt attempt the exam then because I wanted to do a revision and be prepared before taking the exam. I was surprised yesterday when I wanted to take the exam but I couldn't because I was told I had already done the exam and I scored 0 over 60 and I wont be able to do the exam until 12hours later. What can be done about this because I didnt take the exam at all on that day. I just want to take the exam now

[APernell]

Hello @OAjayi-Obe ,

Thank you for reaching out to the academy community page! I'm happy to help out with this. Can you try a few 

troubleshooting steps:

1. First, make sure your browser is up to date with the latest version - sometimes a software update can resolve odd behavior issues.

2. Try logging into your portal in your browser's incognito or private browsing mode. This will rule out any potential caching issues. https://knowledge.hubspot.com/website-pages/clear-your-browser-cache 

If it ends up being a browser cache issue, here are some instructions on how to clear your cache: 

3. If the problem persists, try logging into your portal using a different browser. This will tell us if the issue is related to any settings or add-ons in your current browser. If you don't have another browser currently installed on your computer, you can download one here: https://browsehappy.com

4. If that fails, try logging in from a different computer to rule out any settings on your current computer.

5. If that fails, try connecting to a different network - some networks have their own security settings and firewalls that will hamper the performance of certain websites.

Thank you!

Anissa