HubSpot Academy Support

IStubbs
Member

Wrong name on certificate

Hi, 

I recently passed the exam for SEO training. However, the name on the certificate is incorrect. I have changed my name to the correct spelling on my profile & preferences, but it does not update my certificate. 

Please help. 

ZEastin
Member

Wrong name on certificate

I have also faced the same issue. God knows why it is happening to me.

0 Upvotes
APernell
HubSpot Moderator
HubSpot Moderator

Wrong name on certificate

Hello @IStubbs ,

 

Thank you so much for reaching out. I was able to make that change to your certification, you would need to access it again to see the change. 

 

Always,

Anissa

0 Upvotes
IStubbs
Member

Wrong name on certificate

Hi, thank you. What do you mean by access it again, please? I have refreshed, logged out and back in again, and it's still incorrect? 

0 Upvotes
APernell
HubSpot Moderator
HubSpot Moderator

Wrong name on certificate

@IStubbs  you would want to follow the dirctions here so you can see the new certificate. 

 

Always,

Anissa

0 Upvotes
IStubbs
Member

Wrong name on certificate

I have done this and it is still incorrect...

APernell
HubSpot Moderator
HubSpot Moderator

Wrong name on certificate

Hello @IStubbs,

Is this the correct version? This is what I see after regenerating the certificate. Can you try opeing it in an incognito window or a different browser?Screen Shot 2022-05-16 at 10.21.25 AM.png

0 Upvotes
NDean
Participant

Wrong name on certificate

I have the same issue.

0 Upvotes