Wrong name on certificate

[IStubbs]

Hi, 

I recently passed the exam for SEO training. However, the name on the certificate is incorrect. I have changed my name to the correct spelling on my profile & preferences, but it does not update my certificate. 

Please help. 

[ZEastin]

I have also faced the same issue. God knows why it is happening to me.

[APernell]

Hello @IStubbs ,

Thank you so much for reaching out. I was able to make that change to your certification, you would need to access it again to see the change. 

Always,

Anissa

[IStubbs]

Hi, thank you. What do you mean by access it again, please? I have refreshed, logged out and back in again, and it's still incorrect? 

[APernell]

@IStubbs  you would want to follow the dirctions here so you can see the new certificate. 

Always,

Anissa

[IStubbs]

I have done this and it is still incorrect...

[APernell]

Hello @IStubbs,

Is this the correct version? This is what I see after regenerating the certificate. Can you try opeing it in an incognito window or a different browser?

[NDean]

I have the same issue.