I followed the instructions posted on https://knowledge.hubspot.com/account/profile-and-preferences) but my certificate still reflects my first name in lower case and my last name as n/a. I need it to have my full name, as in my profile. How can I rectify this? Thank you.
Friday - last edited Friday
Thank you, Anissa. I appreciate that. Unfortunately, it still shows with the incorrect name. I followed the instructions you posted for someone else with the same issue but no change. I also tried emptying my cache, quitting my browser, restarting, logging out and back in. I also downloaded it and the downloaded copy is incorrect, as well. Not sure how to see the corrected certificate.
Someone else had an "accepted solution" from @JenWeiss to this same incorrect name problem that involved regenerating the certificate. I'm not sure if that was done in my case or the others where the name is still incorrect on our certificates but I followed all instructions and days later I still see the incorrect version and when I download it, I still get the incorrect version.
I have this certificate, with my last name showing as "n/a", on my LinkedIn, and it looks very unprofessional. I know it's a free certificate so maybe we don't have a right to keep asking for a solution but I invested many hours in this and I'm trying to find a job. Could we please try regenerating the certificate? Thank you in advance.
Unfortunately, still incorrect. I think it might be because the certificate is tied to my Google account because that is what I used the first time I logged in to start the course. Is there a way to disconnect it from my Google? I already changed my email address so I do not use Google to log in anymore but it didn't make any difference.
yesterday - last edited yesterday
@NDean I have reached out to my team, since we are only able to see the updated Certificate our end, do you mind going through the steps to open the certificate from the Academy again and to please record a HAR file.
You can email it to email@example.com.
Also are you able to open this link