HubSpot Academy Support

NDean
Participant

Wrong Name on Certificate

I followed the instructions posted on https://knowledge.hubspot.com/account/profile-and-preferences) but my certificate still reflects my first name in lower case and my last name as n/a. I need it to have my full name, as in my profile. How can I rectify this? Thank you.

0 Upvotes
APernell
HubSpot Moderator
HubSpot Moderator

Wrong Name on Certificate

Hello @NDean ,

 

Thank you so much for reaching out. Can you confirm what course you were taking and I will make the change?

 

Always,

Anissa

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NDean
Participant

Wrong Name on Certificate

Social Media Marketing. Thank you!

 

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APernell
HubSpot Moderator
HubSpot Moderator

Wrong Name on Certificate

@NDean Thank you so much, I just updated it. If you access the certificate again and you should see the change. 

 

Always,

Anissa

0 Upvotes
NDean
Participant

Wrong Name on Certificate

Thank you, Anissa. I appreciate that. Unfortunately, it still shows with the incorrect name. I followed the instructions you posted for someone else with the same issue but no change. I also tried emptying my cache, quitting my browser, restarting, logging out and back in. I also downloaded it and the downloaded copy is incorrect, as well. Not sure how to see the corrected certificate.

0 Upvotes
NDean
Participant

Wrong Name on Certificate

Hello,

 

Someone else had an "accepted solution" from @JenWeiss to this same incorrect name problem that involved regenerating the certificate. I'm not sure if that was done in my case or the others where the name is still incorrect on our certificates but I followed all instructions and days later I still see the incorrect version and when I download it, I still get the incorrect version.

 

I have this certificate, with my last name showing as "n/a", on my LinkedIn, and it looks very unprofessional.  I know it's a free certificate so maybe we don't have a right to keep asking for a solution but I invested many hours in this and I'm trying to find a job. Could we please try regenerating the certificate? Thank you in advance.

0 Upvotes
APernell
HubSpot Moderator
HubSpot Moderator

Wrong Name on Certificate

Hello @NDean ,

Is this the correct version? This is what I see after regenerating the certificate

Screen Shot 2022-05-16 at 10.10.13 AM.png

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NDean
Participant

Wrong Name on Certificate

That is the correct version but when I download it, it's still the incorrect version.

0 Upvotes
APernell
HubSpot Moderator
HubSpot Moderator

Wrong Name on Certificate

@NDean  Can you try opeing it in an incognito window or a different browser?

0 Upvotes
NDean
Participant

Wrong Name on Certificate

I opened it in incognito and it's the incorrect version. I also downloaded it again and it's the incorrect version.

0 Upvotes
APernell
HubSpot Moderator
HubSpot Moderator

Wrong Name on Certificate

@NDean Thank you so much. I just check and I see the N/A you are talking about. I made one change to the account. Can you try once more? 

0 Upvotes
NDean
Participant

Wrong Name on Certificate

Unfortunately, still incorrect. I think it might be because the certificate is tied to my Google account because that is what I used the first time I logged in to start the course. Is there a way to disconnect it from my Google? I already changed my email address so I do not use Google to log in anymore but it didn't make any difference.

0 Upvotes
APernell
HubSpot Moderator
HubSpot Moderator

Wrong Name on Certificate

@NDean I have reached out to my team, since we are only able to see the updated Certificate our end, do you mind going through the steps to open the certificate from the Academy again and to please record a HAR file.

You can email it to apernell@hubspot.com.

 

Also are you able to open this link

 

Thank you!

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